Razer Reviews 3,882

I purchased the Razer Kraken V4 X, and I also have hands-on experience with the Razer Kraken V4. As a long-time Razer customer with nearly all of my peripherals from this brand, I did not expect to feel this disappointed.

The build quality of what is marketed as a flagship 2025 headset is simply underwhelming. The materials feel cheaper than they should at this price point, and the overall construction lacks the durability and refinement I associate with the brand’s earlier products. Sound quality is another major letdown. Both models deliver audio that feels flat and unbalanced, lacking depth and clarity. To be blunt, I have owned wired headsets from the early 2000s that sounded noticeably better.

The microphone quality is, unfortunately, even worse. It sounds compressed, thin, and artificial — unsuitable not only for streaming but even for basic voice communication. I understand that standalone microphones are part of today’s ecosystem, but not everyone has the budget or desire to purchase multiple additional devices just to achieve acceptable voice quality. A premium headset should not require external upgrades to perform at a basic level.

For comparison, my long-time favourite remains the Razer Kraken 7.1 V2 Oval. Despite being a relatively affordable model, it delivers strong, immersive sound and a reliable microphone that works perfectly well for gaming sessions and casual streaming. Of course, professionals may prefer dedicated equipment, but for everyday use, it strikes the right balance between price and performance.

I purchased the newer models expecting an upgrade — at the very least, quality comparable to what I already owned. Instead, I experienced a clear decline in audio performance, microphone clarity, and overall build standards. The brand I once trusted for consistent quality now feels overly focused on pushing additional accessories rather than delivering complete, high-performing products.

This experience has genuinely changed my perception. After years of loyalty, I no longer feel confident investing in future releases. That is disappointing to admit, but it reflects my honest experience.

constant bugs. the software is so trash because it consistently messes with my RGB + opens 10 background processes + 5 different IP's it wants to connect to on daily basis which I have to keep firewall-blocking (official razer confirmed). i hope you are not saying this is the cause for faulty software, because if that's the case you are just proving how horrible it is - why in the hell would we need connection to razer servers in order to change the color of the damn mouse?

my light on Deathadder died due to synapse, it keeps going to 0% brightness, I uninstalled it and now even OpenRGB is buggy with it, the light doesnt work anymore and i'm assuming it won't until i re-install synapse, useless.

i gave razer a 2nd chance but never again.

i also had 75% a $200+ keyboard from them with Orange switches, the switches started double clicking after 2-3 months, what a flop.

pick literally any other competitor if you want a better experience.

trash products, avoid.

Extremely useless. People and bad products

I have bought a gaming chair, room lamp, 2 controllers and 2 headsets, one for Xbox series x and one for PS5. I love my Razer gaming gear. I find it to be high quality and very reliable. 10/10.

I bought a headset, BlackShark v2 Pro 2023. I already expected that any advances features wouldn't work on linux as razer is notorious for not having any open drivers or anything. But not even volume control works properly.

Embarrassing, I can literally grab any €20 earphones from 2010 and they can handle this just fine.

I am leaving 2 start because I am otherwise happy with my gaming mouse which I was able to configure back when I had windows. I can't reconfigure it anymore.

I've had more issues with razer products than I have had with almost anything ever. Poor customer support, Poor software and products.

The nail in the coffin was Synapse 4. Which i was forced to download and consequently made the THX Dongle i had inoperable, due to the Audio output on the left being really loud and audio on the right being cantered. This is not good enough, and from this point onward informing people to avoid Razer products completely.

Bought the newest huntsman keyboard. I started getting issues with not being able to swap profiles within the first 3 months. They updated the software so that I can swap profiles again. However, it keep deleting my settings and turning off snap tap. They won't offer me a return, since software faults are not part of the warranty. One of the most expensive keyboards in this market and a total ripoff

razer synapse and all other softwares become useless as soon as your products are just a few years old. constant updates and computers and products getting old makes everything incompatible. custimization is impossible. forget about that if you are planning to use it in the long run.

I'm quite surprised at the number of reviews, for me it has been great, the laptop has better build quality than any of Apple devices, a little overpriced but worth the price, I have a Blade 16 and Basilisk mouse, both exceptional quality, planning on getting a keyboard too!

Software for products is perhaps the buggiest I've used & their support just closes your cases a day after opening without at least replying most of the time.
Post edit, even after a request to reopen & sending an email to their outreach on this platform they still haven't reopened/responded.

I bought a Razer Deadather Essentials mouse a while ago, but it broke after a short time. Customer service is completely unhelpful and keeps you hanging. It's just worthless, expensive products that break down quickly.

Not only does the Blade 16 have a major design flaw (USB-C only connected to iGPU and not the powerful RTX card), my RTX is also broken. high refresh rates have black flickers at uneven intervals. I wasted over two weeks with useless troubleshooting steps and slow to answer support and now that they also realise the device is broken they are just stalling. Now I am starting a claim process from scratch with the local retailer as they don't seem to work together with Razer.

Do yourself a favor and don't buy computers form them.

PS: My mouse and headset are fine, but after this I doubt I will buy peripherals from them either.

2 razer laptops over the last few years. Similar to other reviews, when they work they work really well. The performance is excellent. However, my 14 inch razer blade purchased 2 1/2 years ago (£2000!) suddenly stopped working over the weekend (blank screen and flashing green light, commonly reported on chat site). I immediately contacted customer support who told me that the product was end-of-life and no spare parts available for repairs. Totally ridiculous considering the age of the laptop. Razer seriously need to think about their business model if they expect customers to spend £2000 every couple of years on a new laptop. Similarly, the GaN charger popped after 18 months with a burning smell. Once again no help from customer support and expected to spend another £120 for a new overpriced charger. No more Razer products for me.

Best gaming chair I've ever had. Well-made and an extremely comfortable. The lumbar support is better than I imagined and I couldn't be happier.

Fed up with Razers crappy, overpriced products that stop working after 2 years. I've owned a number of Razer Deathadders, maybe 4, because the size and weight are great for me. But now, after my current one stopped working properly randomly today, I won't buy another Razer product.
Also had my headset, which never gets knocked about and just sits by my PC, has stopped working properly and only has sound in one ear

Razer is actively stealing content from a certain youtuber without his knowledge nor approval. Think twice before funding this shitshow off a company that only cares about themselves and not you as a customer/user,

verry helpful and new how to get the issues fixed.

I encountered some issues with my Razer Blade laptop and made a Reddit post about it. I mainly did that to see if someone else from the community had a fix for it but I was surprised when I was reached out by Razer support on my DMs and received full on support through there. We went back and forth trying several steps, some did not help but they were definitely trying to go from easiest to hardest. They ultimately helped me and guided me in each step and I am happy to say that the software issue has been solved in less than 24hrs of posting about it on Reddit. I am surprised I did not even reach out to Support directly, they reached out to me and helped me solve the issue. This is the complete opposite of what I have heard online, of how Razer has bad support and how their software just bricks itself. At least in my experience with my Razer Blade I am happy with the device and also the Support received.

From ordering to delivery it was easy and straightforward the parcel came very fast within 4 days from china which I was shocked how quick and I got step by step delivery when I got my parcel it was boxed safely with no damage to the box at all and most of all i got it at a great price thanks alot

I have a lot of razer products, so I bought a new one Naga wireless, had wired. Unfortunately the mouse I received was defective out of the box.

I requested assistance from the retail store who sold it to me (netonnet.no) but they refused to help, so to speak.

So as a last shot I sent razer a message.

unbelievable support from the razer team. They didn't have to help me, but they chose to.

Not only did they provide me with a new mouse, but when it turned out the shipping from my defective mouse was nearly impossible, they found other means to help me.

Thanks a lot to the Razer team, and especially thanks to Rafael B.

Feels good when someone helps out more than they have too!