Razer Reviews 3,882

their products are expensive but absolutely garbage, most of the time they’d break down on you within a year or two, customer service is also awful it sounds like they are unsure of what they’re doing themselves don’t ever buy this product for yourself or anyone else, find a way better product from a more reputable company like logitech or corsair

ivy took care of me and was fast and awsome

Bought the RAZER VIPER V3 PRO FAKER EDITION. Scroll wheel didnt work anymore after 3 months. Terrible

Shocking aftersales service that considering the price you pay is very disappointing - wont buy from Razer again!
Bombarded with discount codes, none of which worked and then get a free desktop with order - and get the redeem code on 15 December (a month after ordering) saying to redeem by 7th December! shocking.

Absolutely love my Razer Xbox controllers. Until it cam to replacing the magnetic thumbstick caps as they wore out. They don't do them, so you have to buy a new controller at 200 to 300 a pop means I won't be buying another

Terrible, unhelpful customer service. But they don't care.

I am happy to share my experience with the Razer Blade 16" 2025.
I have the maximum version, i.e., 64GB RAM, HX370, 5090, 4TB SSD, etc.

At first, I was very pleasantly surprised. The laptop feels high-quality, with a great case, etc. The performance is superb, especially for graphics-intensive tasks.
After six months of use, I noticed that the trackpad is lagging, sticking, and not working properly. This seems to be a widespread issue with the 2025 version.
Razer denies this, of course...

I sent the Razer to support, but communication is hell because you can only chat and there is no German department. I don't mind communicating in English, but this chat thing is really a nightmare.
I have to say that I really need the laptop for work; I earn my living with it in a fast-paced industry. If I don't have the laptop available, I lose jobs and income, which is really bad.

After sending in the laptop, I received information from Razer that a hard drive error had occurred during the last diagnosis and that a new SSD needed to be installed.
After another five days, the device finally came back to me. Instead of the 4TB SSD I had purchased, I now only had a 1TB SSD!!!!
I sent the laptop back again and wanted to vent my frustration, but that's not possible because you can only chat. Support doesn't care that you don't have your laptop for three weeks. I lost orders because of this. The lost order amount is equal to the original price of the laptop.

Well, it came back and I was able to work. Now, after two more months, the TAB key no longer works. I've updated the drivers, etc. – it's definitely a hardware problem. I don't want to send it in, I need it for work and can't afford any downtime.

I will never buy a laptop from Razer again. The hardware is bad (well, the graphics card is good, but that's not from Razer) and the support is just hell!

I think it's important to share my experience with you here. Razer's reviews on sites like Trustpilot are bad for a reason; it has nothing to do with offended gamers or anything like that.

Everything I have no complaints

Razer make very high quality products and listens to customers suggestions to further improve on them.
It makes a pleasant change to deal with a company that puts its customers needs above profits when problems occur.

Maria from the VIP section dealt with my case. She was very good on communication, understood my frustration and did everything within her power to see that my issue was sorted, which it was. I found the customer service to be exceptional, I would say better than the norm you would expect.

Razer headsets med surround kræver subcription for at ret faktisk give surround?

Til grin at man skal betale for at bruge features I hardware som jeg ejer. Mage til latterlig virksomhed skal man sku lede længe efter.

you all suck I was in the scp foundation riding it when I fell into the backroom and them 67 41 came and we all had the naughty word btw y'all are poop stink

la vergogna dei mouse, 60 euro per avere un mouse che si disconnette da solo a volte ogni ora a volte ogni 30 secondi
cercate su google mouse razer si disconnette e scoprirete che è un difetto di TUTTI i mouse razer, vergognatevi di vendere questa merda

The shame of mouse, €60 for a mouse that disconnects on its own, sometimes every hour, sometimes every 30 seconds.
Google "Razer mouse disconnects" and you'll find that it's a defect in ALL model of Razer mouse. Shame on you for selling this crap.

I have been a long-time Razer customer, with most of my gaming setup built around Razer products. I’ve purchased Razer devices for myself, recommended them to friends and family, and even gifted them over the years. Unfortunately, after my recent experience with Razer Support, I will no longer be purchasing Razer products ever again.

I returned a defective Razer Naga V2 Pro and Mouse Dock Pro — a $219 setup — through Razer’s official RMA process. I used the prepaid return shipping label that Razer themselves generated for me and shipped the exact malfunctioning device they instructed me to return.

After receiving my package, Razer’s warehouse incorrectly logged the returned item and claimed the serial number “did not match my order.” Instead of investigating the internal handling error, Razer immediately refused to honor the warranty, refused a replacement, refused repair, and even refused a refund — despite the product being well within the 2-year and 1-year warranty periods.

To make matters even worse, Razer Support told me that if I wanted my device back, I would have to hire and pay for my own courier, schedule a warehouse pickup, provide my own prepaid label, and give them five days’ notice — all because their warehouse mis-scanned the product I returned. And if I did not arrange this? They said they would discard my $219 device.

This is the most shocking customer service experience I have ever had with any tech company. At every step, Razer pushed responsibility onto me, ignored their own warranty policy, and repeated the same scripted response while refusing to acknowledge their own error.

The bottom line:
Razer has my property, refuses to replace it, and refuses to send it back to me without making me jump through unreasonable hoops. This is not just poor service — it is a complete failure of basic customer care and accountability.

Because of this experience:

I am giving Razer 1 star

I will no longer buy Razer products

I will no longer recommend Razer to anyone

I am selling my Razer gear and switching brands

I am uninstalling all Razer software and apps

I will be sharing this experience publicly so other customers know what to expect if something goes wrong

A company is only as good as its customer support, and Razer has made it clear they do not stand behind their products when it matters.

I’m extremely disappointed, and I hope Razer leadership sees this, because this experience cost them a loyal customer for life.

I was in need of a new gaming chair and saw some reviews online for the Razer Iskur V2. I have to say the process from ordering online and the fast delivery times was great. The Razer Iskur V2 chair is really nice and definitely helps stop my slouching issues. So far this has been a very positive experience.

The compagny just want money, i have a repair pending that just need 1 cable to be replaced and they want me to replace the whole screen and the ssd for a total of 800€ while i just need the cable that is worth maybe 50€, and if you try to contact them by email be sure to be patient because they will drag this as long as they can by replying maybe 2 to 3 days later everytime and say the same things again and again while completely ignoring what you say to them. Completely not recommended and it's the last time i'll buy something from them if that the support ill get from buying a +3000€ laptop.

02/12/2025 edit :

Still no help from them, still trying to upsell me something i don't need and telling me they won't do nothing if i don't agree with their scam, even tho the comment they made on the review look like they want to help, i email them just as they asked and surprise, absolutly no answer. Never buying razer again.

04/12/25 edit :

Still no answer from the support, they play dead and they don't answer to my email, they still have the pc and they are doing nothing.

I had delivery issues with a Razer laptop, ultimately seeming to get stuck in customs during the Government shutdown. However, Maria from the Razer support team was absolutely incredible! She reached out to FedEx and to myself multiple times, 3-4 times a week keeping me updated! She eventually issued out a replacement shipment to me which arrived in just 4 days after the replacement began. She was truly incredible with the service! And the product is excellent! Beautiful, but environmentally conscious packaging, the laptop is speedy and wonderful! Overall, excellent experience for an otherwise frustrating time! Maybe we should keep our government running. But alas, excellent customer service!

Maria at Razer assisted in resolving an order that went missing in the post. She kept me updated at each stage of the process and did a fantastic job. Great customer service.