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RBC Wealth Management (Europe) Reviews 

369
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness, patience, and professional demeanor, especially when assisting with complex processes and account setups. The customer service is consistently praised for being efficient, friendly, and clear, with many appreciating the quick responses and the human touch in resolving issues. People found the service to be excellent from start to finish, noting that explanations were easy to understand and the overall process was straightforward. However, some customers experienced difficulties with the website and online portal, encountering issues with accessibility for certain services or logging into their accounts. A few other people also felt that there were problems with advisor changes, a lack of proper explanations for account closures, or unsatisfactory financial planning advice.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, patience, and clear... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

User experience

People report ambiguous experiences with user experience, with some finding the website and apps easy to use... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent from start to finish,... See more

Website

Reviewers highlight ambiguous aspects of the website, with some finding the website and apps easy to use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Transfer from Hargreaves Landsdown was seamless & efficient. Call with customer services to walk through BPS web & app products and services was excellent. Some of the web portal services are not acce... See more

Company replied

Rated 5 out of 5 stars

After three frustrating days and several lengthy calls trying to pay funds into an ISA and set up a new account, the issues are finally resolved. Thanks to all those who tried to resolve the issues wh... See more

Company replied

Rated 5 out of 5 stars

I already had an account with Brewin Dolphin. But hadn't used the direct access for quite a long time. In the meantime I had changed my email address, sorted access to new systems and lost my old no... See more

Company replied

Rated 5 out of 5 stars

I had endeavoured get access to my portfolio . Despite many attempts my user name and password were rejected. I spent almost one hour with Murren ,a team member yesterday with no success. We tried... See more

Company replied


Company details

  1. Investment service
  2. Financial advisor
  3. Financial Planner
  4. Investment company

Written by the company

RBC Wealth Management provides trusted advice and wealth management solutions to individuals, families and institutions. Our services in the UK include RBC Brewin Dolphin, RBC Private Wealth, RBC International Trusts and Brewin Portfolio Service. As an RBC Wealth Management client, you benefit from a dedicated local team, online access and insight drawn from across our global network. We help put your ideas into motion by connecting you with the services that best suit your circumstances.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

369 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(369)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Him at Sultani was a huge help in…

Him at Sultani was a huge help in solving my problem. He dealt with the problem with patience and consideration

29 September 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.

Best wishes,
RBC Brewin Dolphin

Rated 5 out of 5 stars

Charlotte very knowledgeable and helpful.

Charlotte very knowledgeable and helpful

23 September 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Dear Mr and Mrs Davies

Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,

RBC Brewin Dolphin

Rated 1 out of 5 stars

Stay far away from rbc

To my understanding I paid for financial planning-- 18 months later no plan--- took money and invested. 18 months later adviser had no tweaks to suggest---- I should have picked up on what I was dealing with when the advisor fee in meeting and the one that appeared on paper work was different. Find an honest place to manage your finances and plan for your future.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful indeed

Very helpful indeed. It was a pleasure to talk with Paul, who talked me through what I needed to know with great patience, clarity and courtesy.

9 September 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi Marg,

Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,

RBC Brewin Dolphin

Rated 4 out of 5 stars

Transfer from Hargreaves Landsdown

Transfer from Hargreaves Landsdown was seamless & efficient. Call with customer services to walk through BPS web & app products and services was excellent. Some of the web portal services are not accessible for me via my Mac Book (withdrawals and media centre ) at the moment. I followed instructions to try an alternative web browser and check pop up blocker settings without success. Hopefully a call back with the web supports services team will rectify this.

8 September 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi William,

Thank you for taking the time to provide feedback about your experience.
Best wishes,

RBC Brewin Dolphin

Rated 5 out of 5 stars

Useful summary of the features of my…

Useful summary of the features of my account, and the few questions I had were answered.

5 September 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi J Allen,

Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,

RBC Brewin Dolphin

Rated 5 out of 5 stars

Very efficient

29 August 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi Alan,

That's great to hear, thank you for letting us know.

Best wishes,
RBC Brewin Dolphin

Rated 1 out of 5 stars

Closed my multi generational account…

Closed my multi generational account without a proper explanation. So, not really in it for the long term. Money was not always paid into my account when it should have been. They changed advisors all too frequently for my liking. All in all, a poor experience.

28 August 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi Gary,

We have reached out to you previously to address your concerns.

Kind regards,
RBC Brewin Dolphin

Rated 5 out of 5 stars

Clear, helpful and prompt with emails and on the phone

Dealing with an account as an attorney can be quite complex with some organisations, but Brewin Dolphin have been clear and helpful throughout. It makes a big difference being able to email and speak on the phone and have questions answered quickly, I would happily recommend them to others.

14 August 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Dear Eleanor

Thank you for taking the time to give feedback about your experience. I'm really pleased to hear our service is meeting your expectations. If you need help with anything, please don't hesitate to get in touch.

Best wishes
RBC Brewin Dolphin

Rated 1 out of 5 stars

I wouldn’t trust them with a penny

Told them on 5 separate occasions that keep sending mail for a previous owner of my address but they still keep sending countless letters. I called them AGAIN and was put through to someone claiming to be an account manager who asked me to open the mail and give him the account number off the letter! Not only is this illegal, I would not trust a company who asks random people to open their investors private paperwork and breach data protection!

28 July 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Dear Beccy,

We are sorry to hear about your experience. We take data privacy seriously and we are currently looking into this issue.

We would be grateful if you could send the documents back to us with a cover letter providing context about what has happened. This will allow us to investigate further and resolve the issue.

If you have any further questions, please contact us at clientcomplaints@brewin.co.uk.

Kind regards,
RBC Brewin Dolphin

Rated 5 out of 5 stars

Just had a very good call with the…

Just had a very good call with the customer service team. Very kind, helpful and clear communication throughout the call which led to my issue being resolved very quickly

21 July 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi Lucy,

Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,

RBC Brewin Dolphin

Rated 5 out of 5 stars

A very good experience with…

Just had a very good experience with Kyle from the Customer Services helping me out on resetting my security details. He was incredibly patient and gave very clear instructions. In all this was a brilliant service.

10 July 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi Jeremy,

Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,

RBC Brewin Dolphin

Rated 5 out of 5 stars

Called in to re-initiate on-line access…

Called in to re-initiate on-line access to my account. Jodie was extremely patient and helpful and took all the time required to guide me through the process. Excellent result!

4 July 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi Bill,

Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.

Best wishes,

RBC Brewin Dolphin

Rated 5 out of 5 stars

Easy transfer to the BPS service

Easy transfer to the BPS service. Call with Charlotte this morning to introduce discuss and answr any questions. The transfer went well and kept informed.

13 June 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi Philip

Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.

Best wishes,
RBC Brewin Dolphin

Rated 5 out of 5 stars

Customer Service is excellent

Have just had a productive call with a very lovely and helpful advisor. I am a luddite when it comes to technology and he was so patient helping me learn how to access my account remotely. I am so grateful that Brewin Dolphin have a customer services department.

5 June 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi Annette,

Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.

Best wishes,
RBC Brewin Dolphin

Rated 5 out of 5 stars

Very helpful

Very helpful and patient on phone helping me to log in to online account.

4 June 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi Rhona

That's great to hear, thank you for letting us know.

Best wishes
RBC Brewin Dolphin

Rated 5 out of 5 stars

Top service from Kelly Mitchie

Top service from Kelly Mitchie, passwords reset and gone paperless, thanks again Kelly top service.

14 May 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi Neal,

Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.

RBC Brewin Dolphin

Rated 5 out of 5 stars

Easy transfer to the BPS service

Easy transfer to the BPS service. Call with Charlotte this morning to introduce discuss and answr any questions. The transfer went well and kept informed. Charges have been reduced further, which is good news, and will now review after a few months to monitor performance.

12 May 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi Douglas,

Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin

Rated 4 out of 5 stars

Kyle was very helpful in reactivating…

Kyle was very helpful in reactivating my account.

22 April 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Thank you for taking the time to provide feedback about your experience.

Best wishes,
RBC Brewin Dolphin

Rated 5 out of 5 stars

good

good, straightforward and helpful. Easy to access.

18 April 2025
Unprompted review
RBC Wealth Management (Europe) logo

Reply from RBC Wealth Management (Europe)

Hi Ridley,

That's great to hear, thank you for letting us know.

Best wishes
RBC Brewin Dolphin

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