R B Poolman P&H Reviews 

827
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the engineers are extremely polite, friendly, and professional, always taking the necessary time to explain technical details clearly in plain terms. People also deeply appreciate the prompt, reliable, and efficient service, noting that appointments are exceptionally well-organized and boiler installations are handled very quickly. Consumers consistently highlight that the working areas are always left spotless, clean, and tidy after every visit, reflecting a high level of respect for people's homes. Reviewers often express complete satisfaction with the supportive office staff and the smooth, hassle-free overall process from start to finish.

What people talk about most

Service

Customers expressed great satisfaction with the service, highlighting that engineers arrived on time and... See more

Staff

People report positive experiences with staff, frequently highlighting punctual arrival and professional... See more

Price

Reviewers express mixed feelings about pricing, as some consumers found the rates quite reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been recommended by a friend I have been very impressed with Poolmans. They came out quickly to survey the job and provided their quote shortly thereafter. The price was competitiv... See more

Rated 5 out of 5 stars

Engineer always turns up as promised and explains things in layman's terms so that I understand. Tom is patient and always makes me feel that he has time and that no question is silly. He respects our... See more

Rated 5 out of 5 stars

This company was the chosen team to fit my fast track installation of a new Worcester Bosch combi boiler to replace my worn out 10 year old system. The whole process from beginning to end was no hassl... See more

Rated 5 out of 5 stars

Lovely company to deal with. Professional and courteous and quality products. No faffing about and get the job done correctly. Installed a great quiet Worcester Bosch boiler in a tight space. Would hi... See more


Company details

  1. Gas installation service
  2. Plumber

Written by the company

We offer the best prices for boiler installation, servicing & repairs, plumbing, heating, power flushing & Gas Safety Inspections within Wiltshire and surrounding areas. Established in 2008 our team of engineers have the knowledge and expertise to ensure you receive the best service possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

827 reviews

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No recent history of asking for reviews

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4.8

All reviews

(827)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasant experience throughout

The engineer arrived on time, and before entering into the house changed into indoor soft shoes to avoid bringing any dirt inside. They worked cleanly and efficiently on the job, and projected a friendly and approachable manner throughout. At the end they took time to run through various options for boiler cover, but there was no hard sale involved.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

We have a service plan with RB Poolman

We have a service plan with RB Poolman. We were able to have a visit by an engineer on the same day the fault with the boiler arose. The engineer was very professional and helpful - as all the staff are at RB Poolman. The fault was remedied and no issues have arisen since. We were very pleased with the whole experience.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

New to the area

New to the area. Initial contact with office pleasant and helpful. Same day response to boiler issue. Engineer prompt and efficient. Follow on appointment arranged by the engineer with the office ,and the date conveyed to me within days. Thank you to R B Poolman.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

I spoke with one of your plumbers on the phone he was extremely helpful understanding reassuring and professional he made a very good impression on my father when he visited to check my boiler very satisfied with the great service

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Prompt arrival

Prompt arrival, friendly service. R B Poolman are always reliable and the service plan is super.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Contractor. Would highly recommend.

Ryan (Owner) was very prompt at attending our site and was very professional in his manner and attention to detail.
Quotation was quick and scheduled work was completed very well.
The guys that attened were polite and respectful. Work was efficient and neat.
Overall a very happy customer. I have now passed on additional works from other properties that I own.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and professional.

Very friendly and professional.
Left my home clean and tidy.
A prompt service that was much more cost effective than the online companies.
The owner came out to checkout my system for a quote for a new boiler and got my old boiler going again free of change, although only limping along, until I could get it replaced, so I had heating and hot water.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

A 5 Star Company!!!!!

We were very pleased with the service given by R.B. Poolman. The whole experience was trouble free from start to finish! We have used the company twice now, and would not hesitate to recommend to family and friends. The teams involved in both jobs were hard working and efficient, and very respectful of our property! A real five star service! Well done!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful radiator fitted really well…

Beautiful radiator fitted really well by a polite friendly engineer. Ideal!
I asked poolman to buy and fit a radiator and sent them a picture of a radiator in another room for the look I wanted, along with dimensions of the current one.
They did everything else.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Very good and professional

Very good and professional. From the first interaction all the way to our first appointment ,great at communication, the engineer that attended our property was very professional, polite and friendly . Would highly recommend to family and friends.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

The Engineer turned up as promised…

The Engineer turned up as promised within the time
specified. Good pleasant manner,went through the problems with myself and then progressed to a point where some parts would have to be ordered and agreed that the boiler could continue working in a safe manner until the coming maintenance programme in 3-4 weeks time.

3 February 2025
Unprompted review

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