RCUK - Manchester Reviews 120

TrustScore 4.5 out of 5

4.3

49 Leicester Road, M7 4AS Salford, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Endless patience from Hagai, AY, Meira, and Chesky! They never make you feel inadequate

Company replied

Rated 5 out of 5 stars

Once again, the RCUK team were fabulous in every respect and at short notice too. Nothing phases them, nothing is too much trouble. They are at the forefront of customer service and treat everyone wit... See more

Rated 5 out of 5 stars

I was originally hesitant about renewing my mobile contract with RCUK, since I foolishly thought I could find a cheaper deal elsewhere. But after Barry offered me an offer I just couldnt refuse, I hap... See more

Rated 5 out of 5 stars

These guys are outstanding, I cannot give them any higher recommendation. An absolute breeze to deal with, knowledgeable, excellent communication, service with a smile and great value for money. From... See more


Company details

  1. Mobile Phone Shop
  2. Mobile Phone Accessory Shop
  3. Mobile phone repair shop
  4. Telecommunications service provider

Written by the company

RCUK is a full-service telecoms business that offers comprehensive business solutions and also has a chain of modern, independent telecommunications retail showrooms. We are proud to serve the UK and the communities surrounding our showrooms with all of their connectivity needs. We keep our communities connected. Whether a business needs unified communications or an individual wants the latest handsets and accessories on tailored contracts. We will always help find a bespoke deal that’s right for you or your company. Best of all, our phone lines are always open. We have unbeatable customer service. You’ve heard that before… but we mean it. Our friendly in-store experts will manage your account and all of your needs – we don’t believe in long waiting times on the phone, you can call our team directly anytime or just pop in to one of our showrooms in London or Manchester.


Contact info

  • 49 Leicester Road, M7 4AS, Salford, England, United Kingdom

  • 0161 792 6600

4.3

Excellent

TrustScore 4.5 out of 5

120 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Endless patience

Endless patience from Hagai, AY, Meira, and Chesky! They never make you feel inadequate

24 February 2026
Unprompted review
RCUK - Manchester logo

Reply from RCUK - Manchester

Hello,

Thank you for taking the time to leave us a 5 star review. We are delighted to read that you received excellent service.

We hope to see you again soon.

All the best,
RCUK Manchester

Rated 5 out of 5 stars

Zevi was really helpful and kind

16 July 2025
Unprompted review
RCUK - Manchester logo

Reply from RCUK - Manchester

Hello,

Thank you for taking the time to leave us a 5 star review. We are delighted to read that Zevi was really helpful and kind.

We hope to see you again soon.

All the best,
RCUK Manchester

Rated 1 out of 5 stars

Disappointed with the service

Disappointed with the service.
I’m really unhappy with how things have been handled so far. I feel like I’m being overcharged, and when I’ve tried to reach out for help, I just keep getting passed around different departments only to be disconnected in the end. It’s been very frustrating not being able to speak to someone who can actually assist. I hope this can be resolved fairly and quickly.

10 July 2025
Unprompted review
RCUK - Manchester logo

Reply from RCUK - Manchester

Hi Ushi,
We're really sorry to hear about your experience and understand how frustrating this must have been for you. This is not the level of service we aim to provide, and we’d like to make things right as quickly as possible.

Please email us at retail@rcuk.com with your name and contact number, and a member of our team will be in touch with you as soon as possible to resolve this.

Thank you for bringing this to our attention.

Best regards,
RCUK Manchester

Rated 1 out of 5 stars

Dissapointing

Overpriced with poor service and a general lack of understanding as to how to operate

24 March 2025
Unprompted review
RCUK - Manchester logo

Reply from RCUK - Manchester

Hi Joshua,
Thank you for taking the time to leave us a review. We're really sorry to hear that your experience didn’t meet the level of customer service we aim to provide.
We’d appreciate the opportunity to learn more about what happened so we can improve and ensure it doesn’t happen again. If you’re happy to share more details, please email us at retail@rcuk.com and a member of our retail team will be in touch to discuss it with you directly.
Best regards,
RCUK

Rated 5 out of 5 stars

Excellent communication and service…

Excellent communication via email especially the fact I can't hear properly. Amazing service and nice upgrade. And as usual service with a smile

9 May 2025
Unprompted review
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Reply from RCUK - Manchester

Hi Bambi,
Thank you for taking the time to leave us a 5 star review. We are delighted to see that you received amazing service.
We hope to see you again soon.
All the best,
RCUK Manchester

Rated 5 out of 5 stars

What a great service

What a great service

Going the million miles. If you need anything just speak to Ay he’s ace!

6 March 2025
Unprompted review
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Reply from RCUK - Manchester

Hello and thank you for taking the time to leave us a 5 star review :-) we are pleased to see that you are happy after AY goes that extra mile for his customers.
We hope to see you again soon.
All the best,
RCUK Manchester

Rated 5 out of 5 stars

Always get the BEST possible service

Always get the BEST possible service. Nothing is too much trouble. I thorough recommend AY and his team

20 November 2024
Unprompted review
RCUK - Manchester logo

Reply from RCUK - Manchester

Hi Beverley, thank you for taking the time to leave us a review :-). We are pleased to hear that you always get the best possible service from the Manchester team.
We hope to see you again soon.
All the best,
RCUK Manchester

Rated 5 out of 5 stars

Reasonable prices + great service

Reasonable prices. Good advice and great, personal service. Loaded email +main apps on phone for me too. Rare nowadays

2 July 2024
Unprompted review
RCUK - Manchester logo

Reply from RCUK - Manchester

Hi Lucille, thank you for taking the time to leaves us a nice review. We are pleased to hear how happy you were with our customer service.
We hope to see you again soon.
All the best,
RCUK Manchester

Rated 5 out of 5 stars

Great deals! Great company!

Shimmy gave me unbelievable service! Patience, clarity and service
5*

27 May 2024
Unprompted review
RCUK - Manchester logo

Reply from RCUK - Manchester

Hi David, thank you for taking the time to leave a review, we are pleased to hear Shimmy gave you unbelievable service!

We hope to see you again soon.

All the best,
RCUK Manchester

Rated 5 out of 5 stars

Always a great experience going to…

Always a great experience going to RCUK. Fixed my phone in minutes. Highly recommended. I was served by Barry.

29 May 2024
Unprompted review
RCUK - Manchester logo

Reply from RCUK - Manchester

Hello Alan,
Thank you for taking the time to leave a nice review. We are pleased to hear Barry provided you with great customer service as always.

We hope to see you again soon.

Thanks,
RCUK Manchester

Rated 5 out of 5 stars

Top service

Just came out of RCUK and can honestly say the service was next level.

Abraham is always available to assist whatever time of day or night and always does so with a smile too!

The rest of the team are extremely friendly and enthusiastic as well and that makes for a great customer experience.

20 May 2024
Unprompted review
RCUK - Manchester logo

Reply from RCUK - Manchester

Hello, thank you for taking the time to leave us a kind review. We always enjoy hearing from our customers. We are pleased to hear Abraham's customer service was next level, as always.

We hope to see you again soon.

Thanks,
RCUK Manchester

Rated 5 out of 5 stars

Outstanding service

I had the pleasure of using a sim card from RCUK for my trip to America, shimmy took care of me from minute one all the way to reaching out to me when I was back in order not to be overcharged, credit to your team!

2 May 2024
Unprompted review
RCUK - Manchester logo

Reply from RCUK - Manchester

Hi Raphael, thank you very much for your kind review. We are so pleased to hear that Shimmy gave you the fantastic service that you deserve :)

We hope to see you again very soon.

Thanks,
RCUK Manchester

Rated 5 out of 5 stars

Once again fabulous service!

Once again, the RCUK team were fabulous in every respect and at short notice too. Nothing phases them, nothing is too much trouble. They are at the forefront of customer service and treat everyone with dignity, respect and professionalism. Special shout out to Barry Stanton for making it all happen today. Great company to deal with! (Only giving five stars because 10 wasn't an option).

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Six Star Service.

If I could leave six stars I would. Welcoming and efficient the Top Team of Yitzi and Barry worked to solve a very unusual problem with my phone. I left their beautiful shop a much less stressed individual! Highly Recommended.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Shimi provided exemplary assistance…

Shimi provided exemplary assistance outside of regular hours, swiftly resolving my phone issues with remarkable efficiency. His dedication not only showcased technical prowess but also demonstrated a genuine commitment to client satisfaction. I appreciate his prompt and caring approach, making the overall experience commendable and highly satisfactory.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

These guys are outstanding

These guys are outstanding, I cannot give them any higher recommendation. An absolute breeze to deal with, knowledgeable, excellent communication, service with a smile and great value for money. From someone who has lived and breathed customer service for a long, long, time these guys get it and make every customer feel valued and special. Don't go anywhere else. Special shout out to Abraham - knew what I needed before I did.

25 January 2024
Unprompted review

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