RC Willey - Intermountain Distribution Center Reviews 

Quick and they always take care with deliveries

Easy!
Ordered on line. Called to say I was on my way to pick up. Jumped in the truck. Got to the distribution center 20 minutes later. Got loaded within 10 mins and drove home.
Great service all around.

Updated: You'll notice below that the store responded to my review and did exactly what I mentioned in the review. They're dismissive of the issue and keep saying the website is clear. If it was as clear as they all think we wouldn't be here. And they've offered no solutions.
They absolutely could drop ship to their store, deliver, and assemble. They could even charge for the service, much like the blue rewards program that I paid more for and is supposed to offer white glove service. They just chose not to.

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I had a frustrating experience with the RC Willey team. I paid for their Blue Rewards program, which includes "white glove" delivery. However, that’s not what I received. Instead, they just drop-shipped the items for me to carry and assemble on my own.

I specifically paid extra to avoid assembling furniture—if I wanted to do that, I’d go to IKEA. When I reached out via phone, chat, and email, their response was the same: “The website clearly states it.” If I missed that information, then their website isn’t as clear as they think it is. Repeatedly pointing this out came across as dismissive, as though I’m incapable of understanding.

I was looking for their support to resolve this issue, but they didn’t, wouldn’t, or couldn’t.

Within a couple of hours I had my new dryer. I ordered it online and drove to the warehouse. It went flawlessly.

The fridge is exactly as described.
I love it!
I called the warehouse before I left, as instructed.
When I arrived, I checked in, and my fridge was outside in a couple minutes. The RC Willey employees helped me get loaded, and I was ready to leave. It was perfect, thank you!!!

I didn’t catch her name, but the woman that helped at the distribution center was amazing!! I ordered a dining room set with 2 extra chairs, but after I ordered I realized I was charged for 4 extra chairs. When I picked up my order they only had the dinging room set. After I went inside she was able to figure out what happened, got me the 2 extra chairs and saved me more money than I thought it was going to cost.

Not a bad experience for the first time. Definitely pick up from this location again

Picked delivery date on website. Confirmed the date. Date was changed by even Willey to date I am out of town. I would have gone self pick up had I known dare was being changed.

Anytime I’ve ever called to check an order, their customer service reps are very courteous and quick.

Was able to pickup our purchase and use it the same day

Everything. You customer service rep has no idea what customer service is. Her manager finally got my issue resolved.

Great customer service rep at the will call desk. Item came out in the stated time frame.

Received an email saying it was not ready. Had to call and find out where order was 3 days later. Never received a text or email that it was ready to pick up.
Order was ready and pulled. Total wait time was 10 minutes.

Ordered a washer and dryer set, but only the dryer was available for pick up and no notice about washer being on backorder for months later.

Called 30 min ahead for quicker pick up, but arrived only to find out the order wasnt ready and had to wait additional 30+ minutes.

Understandably, errors happens all the time, but must communicate. Lack of communication is horrible service.

The purchase experience online was easy. I would have given five stars but the clerk at the warehouse pickup center was grumpy and seemed bothered that I was there to pick something up.

The contracted delivery service I would not recommend at all. It was not delivered in an RC Willey truck. Firstly they didn’t even want to bring it in the house. They wanted to just leave it on the porch. Secondly they did not take away the old appliance so we were stuck with the old dishwasher in our small kitchen. They were also quite rude.
All that being said, the customer service rep I spoke with was very kind and professional. She scheduled a pick up for us at the first opportunity she could. So we are very satisfied with her correction of the situation.

The product was available at a good price and I was able to pick it up the same day at will call. Will call was very prompt and helpful. I called ahead and they had it ready when I arrived.

We purchased a floor model Aireloom mattress, 2 latex pillows, and delivery. The delivery arrived on time and the delivery crew were very respectful, however we only received 1 of the 2 pillows and our mattress was not on the delivery with the rest of the purchase. However, only one delivery had been scheduled. I called the warehouse to figure out what the problem was, and was directed to the store because floor models are normally picked up from the store location. The rep was quick to dismiss the entire situation as the store's problem, including the wrong quantity delivered. I called and left a message with the salesman, but after a few hours, I called customer service at the South Salt Lake store. The customerbservice rep notified me that the mattress had been delivered to the warehouse 10 minutes prior and that I would have to call the next day to re-schedule delivery. I had taken time off work to make sure I was home to recieve the delivery and was frustrated with the lack of help. Not knowing when delievery would be able to be re-scheduled for, I requested to pick the item up ourselves. When my husband went to pick them up, the employee at the warehouse was very rude and told him that "as-is" items do not get sent to the warehouse and argued with my husband. Luckily another employee stepped in because there are times that these items do in fact come to the warehouse to be sent out and she helped figure out the situation. After an hour, the mattress and pillow were located in the warehouse and my husband brought our items home. I'm very disappointed to have paid for delivery to have this kind of experience. I understand things happen, but the lack of customer service and communication were disheartening.

Ordered a new dishwasher online. Was very easy process. Called the distribution center 30min before pickup as advised. After checking in at will-call they brought out our dishwasher in 5min. Great service!!

Forgot to add delivery to our order and only took 3 minutes on the phone to fix it. RC Willey has the best customer support there is!