RC Willey - Layton Reviews 

333
TrustScore 4.5 out of 5

4.3

2205 N 1400 W, 84041 Layton, UT, US


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Rated 5 out of 5 stars

I had bought a patio coffee table-it did not do well with the first rain storm. Come to find out it wasn't an outdoor patio table even though it was on their website under the outdoor furniture. They... See more

Company replied

Rated 5 out of 5 stars

My husband and I recently had wood flooring put in our bedroom and in our closet purchased at the Layton Ut Store. The product is excellent, it is the Restoration Collection by Mannington. But the in... See more

Company replied

Rated 5 out of 5 stars

Easy ordering o line & pickup was easy!! In less than a few hours I had my new purchase at home without having to go in store as I recently had surgery. GREAT EXPERIENCE!!

Company replied

Rated 2 out of 5 stars

I was happy that I could do curbside as I had my dog in the car. The delivery person had me sign the paper, put the box in the back of my car and went back into the store. I was curious of why he didn... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Appliance shop
  3. Electronics store
  4. Flooring Shop
  5. Homewares Shop
  6. Mattress Shop

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

333 reviews

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4.3

All reviews

(333)

1,011 reviews in the last 12 months

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Rated 5 out of 5 stars

Communication & quality

The sales person was amazing to communicate with me on each step & date of installing our flooring. Quality at a good price.

20 May 2025
RC Willey - Layton logo

Reply from RC Willey - Layton

Thank you so much, Sharon, for the amazing 5-star review! We are so glad to hear our flooring department made sure you had the help you needed and kept you informed every step of the way!

Rated 5 out of 5 stars

Thanks!

Ordered online, scooped up from will call, cost was almost $200 cheaper than BestBuy. What else could you ask for?

26 May 2025
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Reply from RC Willey - Layton

Hi Adam! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great customer service.

We were asked if we needed help several times but not pressured and left to browse. Once we found what we wanted, were given fast, professional service and a discount. When picked up the next day. It was loaded into my van. We were thanked for shopping with RC Willey.

22 May 2025
Unprompted review
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Reply from RC Willey - Layton

Thank you, Cynthia, for the 5-star review!
We are glad to hear that from start to finish every step of the process was smooth and easy for you!

Rated 5 out of 5 stars

Found what I needed easily and fast

Found what I needed easily and fast

23 May 2025
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Reply from RC Willey - Layton

Thank you so much for the 5-star review! We are happy to hear that you were able to get your items quickly and easily!

Rated 3 out of 5 stars

Products show available when they aren't

I ordered a Ninja appliance that showed available for pickup in Layton, then got an email saying it isn't at that store, and that someone would be in touch. I haven't heard anything, no updates-nothing. This is the third time this has happened.

20 May 2025
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Reply from RC Willey - Layton

I apologize for the inconvenience and frustration you have experienced. Please call our Layton store at 801-774-2800 for an update on when your order will be ready for pick up. They are open from 10 am to 8 pm Monday through Saturday.

Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful, from the sale, measurements, and installation. All went smoothly as planned.

19 May 2025
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Reply from RC Willey - Layton

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

We got caught in a bind

We got caught in a bind. My husband pulled out his RC Willey card, which we've never used outside of RCWilley, haven't used it for years.....and paid for the purchase! It's for more than furniture!

17 May 2025
RC Willey - Layton logo

Reply from RC Willey - Layton

Thank you for your review.
We look forward to seeing you again soon.

Rated 5 out of 5 stars

HelloGreat customer service

Hello, my experience with RC will is credit department was awesome. It was fast it was easy it was simple. Very friendly customer service. And the store itself is amazing.

13 May 2025
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Reply from RC Willey - Layton

Thank you for your feedback on your overall experience and for choosing to shop with us! Hope you have a great rest of your week and that we see you again soon!

Rated 3 out of 5 stars

I'm very happy with the items I am…

I'm very happy with the items I am purchasing, however, your online ordering process and layout require immediate improvement. It isn't 2005 anymore.

9 May 2025
RC Willey - Layton logo

Reply from RC Willey - Layton

Thank you for reaching out to us.
We apologize for any inconveniences with placing your online order.
If you need further assistance. please call the online help desk team at 888-584-5156 option 1.
Their hours are M - Sat 7am – 9pm MDT.

Rated 5 out of 5 stars

Great experience

Great experience, easy.

6 May 2025
RC Willey - Layton logo

Reply from RC Willey - Layton

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Very easy

Very easy to shop online and order. I really like that.

22 April 2025
RC Willey - Layton logo

Reply from RC Willey - Layton

Thank you so much for the 5-star review, Pamela! We are so glad to hear that you found ordering online with us was easy! We hope to see you again soon.

Rated 5 out of 5 stars

TCL Ginormous TV

Fast and safe delivery. Great communication during transportation. Product worked great!

8 April 2025
RC Willey - Layton logo

Reply from RC Willey - Layton

Thank you for your review.
We are glad the delivery team did a great job for you.

Rated 5 out of 5 stars

UPDATED: Absolute best decision to buy this Sofa-Bed

Well, you haven't delivered the sofabed yet, so asking me this is premature... the web-site gave me a challenge the first time processing [which I sent the info to you guys already-as you requested & responded a day later] later that eve [Sunday eve] I retried to process and was successful, now granted I was unaware if you had "double-charged me [calling my bank confirmed that did not happen] This NEW couch hopefully looks and feels great-bought it via internet only [never done this before-Old School] I have a dual recliner sofa coming a week later... It should be a great match.

UPDATE: 4/21/25
We absolutely love this beautiful sofa bed!! Although I haven't opened it up [don't feel the need to because of the quality seen] yet, it's a heavy quality made sofa. The colors are perfect that match our new Sofa Recliner.. The accents of the material tacks, on the arms, throw pillows, plus the prints on the sofa are perfect. Plus the delivery guys were awesome-professional, and respected our home as well.

5 April 2025
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Reply from RC Willey - Layton

Hi Chris! Thank you for your review! We appreciate your feedback. Please call our online help desk at 888-584-5156, option 1 if you need any assistance with your online order.

Rated 5 out of 5 stars

EXACTLY what we wanted and when!

The couch was delivered exactly when they said it would be and the two men who delivered it were very respectful and also funny. They made it an enjoyable event for us.

5 April 2025
RC Willey - Layton logo

Reply from RC Willey - Layton

Hi Jo! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Easy and fast

Easy and fast

4 April 2025
RC Willey - Layton logo

Reply from RC Willey - Layton

Hi Howard! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent customer service

I am so happy with RC Willey and their customer service. I had a concern with a recent purchase and RC Willey did not hesitate to help me. I am very thankful for their attention and will always return to RC Willey for all of our home furnishing needs.

2 April 2025
RC Willey - Layton logo

Reply from RC Willey - Layton

Thank you for your review.
We are glad the team was able to take care of your concerns and get you your furniture.

Rated 1 out of 5 stars

Buying a washer and dryer combo

Buying a washer and dryer combo was good back in 2021. I had issues with it so they changed them out 3 times and the new one workd for 3 years and 11 months and now the washer is going out. I still have 1 year and 1 month left on the extended warranty so we are getting it changed out but RC Willey we stop our warranty and they don't want to give us credit for it i have heard so many people love this company. but I am not getting the same experience as others .

2 April 2025
Unprompted review
RC Willey - Layton logo

Reply from RC Willey - Layton

Hi Alrick! I apologize for the inconvenience you have experienced. Our extended warranties are for repairs and, unless the unit is deemed unrepairable, we don't offer replacements. Our records show that your washer was deemed unrepairable and so we are exchanging it out for a new washer, but that exchange does fulfill the warranty. If you want an extended warranty for the new washer, you do have to purchase it. Please call our extended warranty department at 801-464-2340 if you have any questions. They are open from 10 am to 6 pm MT Monday through Friday.

Rated 5 out of 5 stars

Fast and friendly Service

Fast and friendly Service

27 March 2025
RC Willey - Layton logo

Reply from RC Willey - Layton

Hi Len! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Bought a mattress for our rv

Bought a mattress for our rv. Shannon was great gave needed info, answered all questions. Then let us decide what was best for us no pushing or pressure. Then had an issue with payment. Customer service handled it without hesitation and issued a refund. Easy to work with.

14 March 2025
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Reply from RC Willey - Layton

Hi Crobins! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

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