RC Willey - Layton Reviews 

332
TrustScore 4.5 out of 5

4.3

2205 N 1400 W, 84041 Layton, UT, US


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Rated 5 out of 5 stars

I had bought a patio coffee table-it did not do well with the first rain storm. Come to find out it wasn't an outdoor patio table even though it was on their website under the outdoor furniture. They... See more

Company replied

Rated 5 out of 5 stars

Easy ordering o line & pickup was easy!! In less than a few hours I had my new purchase at home without having to go in store as I recently had surgery. GREAT EXPERIENCE!!

Company replied

Rated 2 out of 5 stars

I was happy that I could do curbside as I had my dog in the car. The delivery person had me sign the paper, put the box in the back of my car and went back into the store. I was curious of why he didn... See more

Company replied

Rated 5 out of 5 stars

My husband and I recently had wood flooring put in our bedroom and in our closet purchased at the Layton Ut Store. The product is excellent, it is the Restoration Collection by Mannington. But the in... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Appliance shop
  3. Electronics store
  4. Flooring Shop
  5. Homewares Shop
  6. Mattress Shop

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

332 reviews

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4.3

All reviews

(332)

1,004 reviews in the last 12 months

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Rated 4 out of 5 stars

Online purchase.

Sad that we had to get it online so we didn’t get the free gift that was being offered despite actually ordering it from the store!

9 November 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Thank you for your review.
We look forward to your next visit.

Rated 5 out of 5 stars

The employees explained everything to…

The employees explained everything to us about the tech devices and were very nice and answered our questions.

8 November 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 2 out of 5 stars

Frost in a Frost-Free Freezer ... Not Good!!

We have had our freezer for one week and already there is frost accumulating on the inside of a frost-free freezer. Upon closer inspection, there is a ding on the front bottom panel, as well as a larger dent on the side of the door. We think that whatever happened, especially with the dent on the side of the door, is not allowing it to seal properly and so the frost/ice is happening on the inside.

25 October 2024
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Reply from RC Willey - Layton

Hi Ventura! I apologize for the inconvenience you have experienced. Please call our customer service at 801-596-6950 for assistance with your freezer and to discuss your options. We also provided this information to you in the email you sent.

Rated 4 out of 5 stars

Mostly positive experience

Mostly positive experience - more in-store options on bunk beds would be helpful; it seemed like there were only low-end, cheap options or high-end, more expensive options - we had to go on to RC Willey.com to find an intermediate option.

25 October 2024
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Reply from RC Willey - Layton

Thank you for your review.
We are glad you found the bunk beds you needed.

Rated 1 out of 5 stars

They were installing carpet

They were installing carpet. The first time they brought wrong carpet and than came back another day having cut the piece too short. Now they have to reorder

22 October 2024
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Reply from RC Willey - Layton

I apologize for the inconvenience you have experienced. Please call our Layton store at 801-774-2800 to speak with the flooring department for assistance with your order.

Rated 5 out of 5 stars

Carpet Sales Guy - Randy West is excellent

Carpet Sales Guy, Randy West, was excellent! Really knew his stuff and was patient in helping us select our carpet.

21 October 2024
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Reply from RC Willey - Layton

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Purchase and Delivery of New Gas Dryer

We purchased a new gas dryer at a great value. The dryer was delivered within a few days. R.C. Willey installed the new dryer and hauled away the old dryer for a very fair price. Great service!

26 September 2024
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Reply from RC Willey - Layton

Thank you for your review.
We are glad everything went well with your recent order.

Rated 3 out of 5 stars

put off, delayI still have not received my…

I still have not received my dishwasher, and the delivery has been passed on from one entity to another, and it will be next week before I receive it

15 October 2024
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Reply from RC Willey - Layton

James,
Thank you for reaching out to us.
We apologize for the inconvenience with the delivery and install of your dishwasher.
Please call the help desk team at 888-584-5156 option 1, and they can get you the most recent information on your install.

Their hours are M - Sat 7am – 9pm MST.

Rated 5 out of 5 stars

I was able to purchase a tv stand by…

I was able to purchase a tv stand by phone with a salesman I had met several days before while at the store. He gave me his business card with his cell phone number on it. I called him from home and he was out running errands on his day off. He took all the information and sent it to the store. All I had to do was go to the store to verify the purchase. When I got to the store I was even able to buy a non-stick fry pan for only $6. Now this is what I call "CUSTOMER SERVICE!!"

10 October 2024
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Reply from RC Willey - Layton

Hi Papa! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

The delivery guys were so kind and did…

The delivery guys were so kind and did with working with when we had to find another way to get my appliance through the door.

10 October 2024
Unprompted review
RC Willey - Layton logo

Reply from RC Willey - Layton

Daniela thank you for your feedback on your delivery experience and for choosing to shop at our Layton location! Hope you have a great rest of your week and that we see you again soon!

Rated 5 out of 5 stars

Delivery was very prompt

Delivery was very prompt, pleasant, and helpful.

30 September 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Richard,
Thank you for your review.
We are glad your delivery went well.

Rated 5 out of 5 stars

Very good customer service

I have a rental condo, and purchased a dishwasher and had 2 delivered with factory issues, Kirsten from Layton RC Willey got involved and turned a mess in a happy ending !
Kirsten thank you so much for your 5 star plus
service and making my renters very happy !
Rc Willey is very fortunate to have you has a valued employee, thank you again Jim W 😊

1 October 2024
Unprompted review
RC Willey - Layton logo

Reply from RC Willey - Layton

Jim,
Thank you for your review.
We are glad Kirsten was able to help you get your problems solved.
We look forward to seeing you again soon.

Rated 1 out of 5 stars

We ordered a new dishwasher to match…

We ordered a new dishwasher to match the refrigerator and wall oven we purchased. The dishwasher was shown as in stock. We set up a delivery date and the day before, the warehouse called and said they did not have one and it would be 2 weeks for delivery. We have been washing dishes by hand.

We bought this dishwasher because it was in stock. We had other vendors that we could have purchased from.

24 September 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

I apologize for the inconvenience and frustration you have experienced. Please call our Layton store at 801-774-2800 to speak with your salesperson for assistance with your order.

Rated 2 out of 5 stars

Our carpet looks like two halves it’s…

Our carpet looks like two halves it’s not the same shade on each side of the seam.

23 September 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Hi Kevin! I apologize for the inconvenience you have experienced. Please call our Layton store at 801-774-2800 to speak with the flooring department for assistance with your carpet.

Rated 5 out of 5 stars

I absolutely love RC Willey and have…

I absolutely love RC Willey and have shopped there for many many years. Easy online orders. Convenient payment plans on top quality products.

18 September 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Dennis thank you for your feedback and for choosing to shop at our Layton location! Hope you have a great rest of your week and that we see you again soon!

Rated 5 out of 5 stars

Craig at the Layton store

Craig at the Layton store, really helped me with my purchase of a Frigidaire fridge.

9 September 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Hi Doug! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Customer service was outstanding

Customer service was outstanding. He went out of his was to help me.

6 September 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Hi Dutchmn! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

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