RC Willey - Orem Reviews 255

TrustScore 4.5 out of 5

4.3

693 E University Pkwy, 84097 Orem, UT, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great customer service as always. I love Rc Willey. They always have what I need. I have been shopping online and in store for all my furniture, electronics and appliances needs and wants for over 16... See more

Company replied

Rated 4 out of 5 stars

I loved the delivery tracking and accuracy of the delivery window. I called the store to order, but the computer system was down. The agent told me that he would give a note to a sales person to cal... See more

Company replied

Rated 2 out of 5 stars

I pulled into the pick-up area and followed the instructions for the text message check in. Half an hour or later I went into the building to see what was taking so long and it turns out they never s... See more

Company replied

Rated 5 out of 5 stars

I ordered a Disposal on Christmas Day. because of the $50.00 Gift card offer. When I went to the pick up area to get my order there was no information about the Gift Card. They referred me to the on... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Appliance shop
  3. Electronics store
  4. Flooring Shop
  5. Homewares Shop
  6. Mattress Shop

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 693 E University Pkwy, 84097, Orem, UT, United States

  • 801-227-8800

4.3

Excellent

TrustScore 4.5 out of 5

255 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They helped me in more ways then I can…

They helped me in more ways then I can say... first with a washer dryer. Then a laptop so I can start school. So thank you very much!

7 January 2026
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you so much Todd, for kind words! We are so glad to hear that everyone made your experience that best it possibly could be. Enjoy your new laptop!

Rated 5 out of 5 stars

Fast n easy purchase

4 January 2026
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Joe! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Fast and easy.

1 January 2026
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Eric! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Easy pick and purchase

28 December 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you so much for the 5-star review! We appreciate your feedback and are happy that your found what you were looking for while shopping with us!

Rated 5 out of 5 stars

Great Job

The installers were quick, efficient and cleaned the floor very well between the removal of the old carpet and installation of the new carpet. Both my wife and I love walking on our new carpet. Take your shoes off, though!

4 December 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Dan and Stacey! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great customer service

Great customer service — great delivery — great carpet!

1 December 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Sherry! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

As usual the sales person was…

As usual the sales person was professional and helpful all our questions.

8 November 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you so much David for the 5-star review! We are so glad to hear that your experience was amazing. We hope to see you again soon!

Rated 5 out of 5 stars

The installer was great

The installer was great. It was completed fast and left everything clean.
The gal who sold us the carpet said the store would give us $100 gift card . The gift card came but was only $50.
Still waiting to receive a gift card from the carpet company!!!

10 November 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Hello! Thank you for your review! We appreciate your feedback. Please call our Orem store at 801-227-8800 if you need any assistance.

Rated 5 out of 5 stars

Great Job!

Sales help was excellent and the installation was smooth and done well.

5 November 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Tom and Diane! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Tunex Bill

Thank you for providing this billing

5 November 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you so much, Sonja, for the 5-star review! We are always glad to help our customers when they need it. Hope to see you again soon!

Rated 5 out of 5 stars

Satisfying Experience

Great experience with my salesman Clark Jensen. He was knowledgeable about recliners and the various brands. RC Willey stands behind their products and the delivery team from the Las Vegas warehouse was efficient and early with the delivery. Thanks

23 October 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Hello Michael, Thank you so much for the kind word for Clark and the delivery team at warehouse. We are glad to hear that everyone could make your experience the best it could be!

Rated 5 out of 5 stars

IT WAS SEAMLESS AND QUICK....

IT WAS SEAMLESS AND QUICK....WE ALSO APPRECIATE INTEREST FREE MONTHS...IT ALLOWS US AS OLDER GENERATION TO SAVE A LITTLE MONEY...

22 October 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you so much, Doug! We are happy to hear that everything you experienced was quick and seamless and that you enjoy our financing options. Hope to see you stop by again soon!

Rated 1 out of 5 stars

Confirmed a delivery time the evening…

Confirmed a delivery time the evening before. The next day the time was changed to a completely different time of the day, interfering with my plans. Later the driver showed up, dropped it in the garage, I asked he told the old one away, he responded, “No drop off only.” We have purchased from RC Wiley for our home, business, and rentals, my husband was under the impression we had the service membership. I just had spinal surgery and couldn't help. RCWiley was quick to change our scheduled delivery, but NOT quick to offer customer service and take the appliance.Maybe we need to shop elsewhere??

14 October 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Rita! I apologize for the inconvenience and frustration you have experienced. Our records show that you elected to receive a free garage delivery when you placed your order online. Free garage delivery is for drop off only and we do not haul away any old appliances. Please call our online help desk at 888-584-5156, option 1 if you need any assistance with your online order.

Rated 2 out of 5 stars

Your guys didn’t come on the day they…

Your guys didn’t come on the day they were supposed but didn’t call me to tell me they needed to reschedule. I had to call in to ask where the installers were and then wait on hold for a long time before they came back telling me the installers couldn’t make it. They came the next day but there are still corners that need to be put down right.

14 October 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

I apologize for the inconvenience and frustration you have experienced. Our records show that our Orem store did give you compensation for the inconvenience you have experienced. Please give the Orem store at call at 801-227-8800 if you need any other assistance.

Rated 5 out of 5 stars

From the day we ordered the stove to…

From the day we ordered the stove to the day we received the stove we were informed about every move made from start to finish. It was an excellent experience.

22 September 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Richard! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

RC Willey makes it easy!

RC Willey makes it easy! They have a great selection of furniture and appliances, friendly and helpful salespeople, and flexible financing that makes shopping so easy. RC Bill-Me has definitely become our “go-to”!

22 September 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you so much Mark for your kind words and support. We are very glad to hear that you had a great experience shopping with us, and you found our financing flexible for your needs. We hope you enjoy your new furniture!

Rated 5 out of 5 stars

The people in Orem RC Willey

l love RC Willey beacause then I need to Buy I go to RC Willey on line or in the store!

16 September 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you so much for your kind words and the 5-star review! We are so happy to hear that you have great experiences shopping with us, we can't wait to see you stop by again!

Rated 5 out of 5 stars

Luke and Brooks were fantastic

Luke and Brooks were fantastic! They were patient and helpful. Their knowledge and professionalism made my shopping experience so easy!

25 August 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for your feedback on working with Luke and Brooks as well as your overall experience! Hope you have a great rest of your week and that you love your purchase!

Rated 5 out of 5 stars

Great furniture!

So convient to order on line! I've been buying from RC Willey for yrs and I wouldn't go anywhere else!

15 August 2025
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you so much for the 5-star review! We are so glad that you have been shopping with us for years and that you are enjoying the convenance of our online store. We hope you enjoy your new furniture!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look