RC Willey - OremReviews 

262
TrustScore 4 out of 5

4.2

693 E University Pkwy, 84097 Orem, UT, US


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Rated 5 out of 5 stars

If you’re shopping at RC Willey in Orem, ask for Stefen Wells! He’s the definition of above and beyond. Not only was he friendly, knowledgeable, and easy to work with, but he literally drove 60 miles... See more

Company replied

Rated 2 out of 5 stars

Moved the Sideboard up the stairs, and one door fell off, the screw holes where stripped and the wood split where they where attached. The other door split as it was only glued together, and it lost a... See more

Company replied

Rated 5 out of 5 stars

Customer pick up packed and loaded my two items very well. They asked me if I felt comfortable driving with my items the way they packed them . They were great . George Serrano was a great associate... See more

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Rated 5 out of 5 stars

I ordered a Disposal on Christmas Day. because of the $50.00 Gift card offer. When I went to the pick up area to get my order there was no information about the Gift Card. They referred me to the on... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Appliance shop
  3. Electronics store
  4. Flooring Shop
  5. Homewares Shop
  6. Mattress Shop

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 693 E University Pkwy, 84097, Orem, UT, United States

  • 801-227-8800

4.2

Great

TrustScore 4 out of 5

262 reviews

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1-star

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4.2

All reviews

(262)

976 reviews in the last 12 months

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Rated 5 out of 5 stars

Great all around!

Great price, easy pick up, item works like a dream!

5 June 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Kim! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 4 out of 5 stars

Good pickup. Bad website.

Easy and quick pickup at the doc. Available on time as stated in the order for an online purchase.

I bought it online. The website kept glitching and erroring throughout the checkout process. It took me an hour just to checkout one item online. And it was not my internet connection

27 May 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

Will NEVER buy from again

Will NEVER buy from again. I bought a whirlpool washer & dryer it worked for 2 weeks and started smelling like it was going to start on fire. I got the run around from EVERYONE at RC Willey and Whirlpool for 2 weeks. Still have a brand new under warranty broken washer. NOT IMPRESSED. I would give it 0 starts but that wasn’t an option.

21 May 2023
Unprompted review
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Kenzi! We are sorry to hear about the issues you are having with your washer and dryer. Our records show that your order was delivered to you on 04/19/23. We do have a 14 day return/exchange window, which you are not in anymore. You can try to contact your salesperson to see if they can do anything for you. Otherwise, we recommend contacting our customer service at 801-596-6950 or Whirlpool directly at 800-253-1301 to arrange for a manufacturer claim to be submitted for you.

Rated 2 out of 5 stars

On the order it was quoted that we…

On the order it was quoted that we could pick it up on the 17th and it wasn’t there. They told us we had to come back the next day. We are 30-40 mins from your store. Pretty frustrating.

17 May 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

Joe thank you for your feedback on your web purchase. We apologize that your order transfer fell through the cracks and the inconvenience caused. We will relay your feedback to our web team so they can look more into what happened to your order.

Rated 5 out of 5 stars

I love the quality of everything in the…

I love the quality of everything in the store and the sales people are always nice and helpful they go above and beyond to make sure I’m satisfied 😊

16 May 2023
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Reply from RC Willey - Orem

Darla thank you for coming into our Orem location and for your feedback on your overall experience! Hope you have a great Wednesday and that we see you again soon!

Rated 1 out of 5 stars

Delivery men broke a window shade…

Delivery men broke a window shade during delivery and I have been unable to get someone out here to fix or replace the damage. I spoke with someone at RC Willey over 2 weeks ago and they said they would send someone over to inspect the damage. I am still waiting. I pointed out the damage during delivery and he took a picture and said it would be in the report. Very frustrating.

22 April 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

We apologize for the inconvenience caused to you by this, i do see that we do have a insurance claim on your account already so we will pass along this review to them to let them know you are still waiting on some more information about this situation. Sorry for the inconvenience and thank you for your review.

Rated 5 out of 5 stars

Alan was super helpful and helped us…

Alan was super helpful and helped us decide when we were ready to give up.

30 April 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Went to RC Wiley looking for dresser…

Went to RC Wiley looking for dresser and ottoman , Michael Nook help me and show me the different products I was looking for. They were in stock and I the two items was delivered the next day.

20 April 2023
Unprompted review
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the thoughtful 5-Star review, we greatly appreciate the kind words and positive rating. thank you for choosing RC Willey, have a wonderful day!

Rated 5 out of 5 stars

Simple

Simple, easy, clear, cost competitive

13 April 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the 5-Star review, we greatly appreciate the positive rating and we thank you for choosing RC Willey. we hope you have a wonderful day!

Rated 1 out of 5 stars

Went to will call and did contactless…

Went to will call and did contactless pickup. Waited 40 minutes and nobody came out. Went in and the lady had just notice when he told them.

2 April 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the review and feedback, we apologize for the negative and inconvenient experience, we will pass your feedback along for review to help create a better Pick-up experience, if there are additional details you want to report or another issue altogether, please reach out to us at customer.support@rcwilley.com

Rated 5 out of 5 stars

Online microwave purchase

For online purchase of microwave, I received the best price by far, choice of free delivery in a week versus free local store pickup on the following day, and free recycling of the broken microwave I was replacing. My experience vastly exceeded my expectations.

29 March 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for choosing to shop with us and your feedback on your online and overall experience! Hope you have a great rest of your week and we see you again soon!

Rated 5 out of 5 stars

Michael Nook was fantastic in-store

Michael Nook was fantastic in-store, helped us find exactly what we wanted, was professional, and so great to work with. 10/10 would recommend his services! We bough a house last year and fully furnished our home, but are not liking some of the pieces we previously bought. He walked with us through the entire store and was so kind about our different needs. We were unable to get back into the store, so we purchased online, but we really wanted to recognize him and his 5 star services!

24 March 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Scarlett! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Very easy to use and quick

Very easy to use and quick! I have always loved RCWilley, they really value their customers and I love their products!

24 March 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the thoughtful 5-Star review, we greatly appreciate the positive rating and we hope you have a wonderful day!

Rated 5 out of 5 stars
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the thoughtful 5-Star review, we greatly appreciate the positive rating and we hope you have a wonderful day!

Rated 5 out of 5 stars

Best customer service

Always a good experience.

8 March 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the thoughtful 5-Star review, we greatly appreciate the positive rating and we hope you have a wonderful day!

Rated 5 out of 5 stars

Keith Johnson is the reason why we come…

Keith Johnson is the reason why we come back. He's the best sales rep we've ever had, including our Mercedes and BMW salespeople. He needs to have his commision doubled.

26 February 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Janet! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Amazing customer service.

I miscalculated the measurements for my recent ottoman purchase. I was able to exchange the product and the associate helping me was very polite and efficient.

19 February 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the thoughtful 5-Star review, we greatly appreciate the positive rating and we love hearing about your experience as well, thank you for choosing RC Willey and have a fantastic day!

Rated 5 out of 5 stars

We pulled up to will-call

We pulled up to will-call, called the posted number, and the attendant brought out our machine. He even loaded it into the car.

6 February 2023
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Brett! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the 5 star review.

If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.

We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.

We look forward to seeing you again soon.

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