RC Willey - Rocklin Reviews 

311
TrustScore 4 out of 5

4.1

6636 Lonetree Blvd, 95765 Rocklin, CA, US


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Rated 5 out of 5 stars

RC Willey was quick to honor my request for a gift card for half the balance of our refrigerator's extended warranty cost that we bought, since we made no claims against the warranty during the first... See more

Rated 5 out of 5 stars

I had a wonderful experience at RC Willey. Everyone I interacted with was outstanding, from the salespeople to the checkout counter staff, customer pick-up team, and the person who helped load my ta... See more

Company replied

Rated 5 out of 5 stars

I have to begin by saying I hate shopping for furniture because the sales people usually don't listen to us about our style or what we're looking for, but today Vic changed my mind by actively listen... See more

Company replied

Rated 5 out of 5 stars

We were shopping for a new couch. We were greeted when we walked in the store, then given lots of space to browse and try different living room sets. No pressure. There were staff walking by interm... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Appliance shop
  3. Electronics store
  4. Flooring Shop
  5. Homewares Shop
  6. Mattress Shop

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 6636 Lonetree Blvd, 95765, Rocklin, CA, United States

  • 9167702400

4.1

Great

TrustScore 4 out of 5

311 reviews

5-star
4-star
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1-star

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4.1

All reviews

(311)

1,018 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No one picked up my call when I called…

No one picked up my call when I called the Rocklin store. Rang until a recording came in saying they couldn’t answer.

17 September 2025
RC Willey - Rocklin logo

Reply from RC Willey - Rocklin

Lynn, would you be willing to email us at customer.support@rcwilley.com with a date, time, and the number that you called so we can look into this further for you?

Rated 1 out of 5 stars

Product no longer available

Product no longer available. Why still advertise it online?

4 September 2025
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Reply from RC Willey - Rocklin

We apologize for any inconvenience caused during your shopping experience. We unfortunately do not have control over direct from manufacturer shipped products. If you need further assistance, please pair with our online Customer Service at 888-584-5156.

Rated 5 out of 5 stars

As always

As always, great prices, quick pick up

1 September 2025
RC Willey - Rocklin logo

Reply from RC Willey - Rocklin

Hi June! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

The sales Doly was fantastic she really…

The sales Doly was fantastic she really knew her business and inventory she got us our purchase in the fastest possible time

25 August 2025
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Reply from RC Willey - Rocklin

Thank you so much, Frank, for the kind words for Doly, and the 5-star review! We are so glad to hear she made sure you were able to make your purchase quickly and seamless without any issues. We hope to see you again soon!

Rated 5 out of 5 stars

Everyone I spoke with was extremely…

Everyone I spoke with was extremely helpful. Over and beyond what I am use to in customer service.

20 August 2025
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Reply from RC Willey - Rocklin

Hi Sheila! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 2 out of 5 stars

Communication is terrible

Communication is terrible. I'm on my 3rd attempt to deliver my furniture I paid in full for, we'll see if it happens this time

9 August 2025
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Reply from RC Willey - Rocklin

I apologize for the inconvenience and frustration you have experienced. We appreciate your feedback, and we will pass this information along to the appropriate department for internal review. Please call our California customer service at 916-770-2750 if you need any assistance with your delivery.

Rated 5 out of 5 stars

Your company seams very organized and…

Your company seams very organized and it makes everything easy. I enjoy purchasing from RC Willey every time I do. Thank you for being a great company!

18 August 2025
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Reply from RC Willey - Rocklin

Hi John! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Very helpful in assisting me with my…

Very helpful in assisting me with my purchase(which I made online and over the phone). Delivery and setup technicians were also very helpful and knowledgeable.

5 August 2025
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Reply from RC Willey - Rocklin

Hi Margie! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 2 out of 5 stars

Bed Frrame Replacement Sommunication Issue

Our CalKing bed wooden slat broke in the middle of the night on a Saturday. The Rocklin store was closed on Sunday so I ordered through Amazon on Sunday but would not receive for two weeks. After one night of sleeping on the floor, I ordered a bed frame replacement on Monday. Rec'd an email that it was available on Tuesday. Just defore leaving the house to pick up noticed and email that says it was NOT AVAILABLE.Rearrange the bed to sleep on the floor, but then decided to call Online Support. THEY said it was ready for pickup. Prompt service getting it loaded into my car, but WASTED A HALF DAY due to an inaccurate email.

28 July 2025
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Reply from RC Willey - Rocklin

David, we apologize for the confusion with your recent online order.
We understand that these miscommunications are frustrating, and we do appreciate your feedback.
We will send this over to our web team to investigate the issue. However, in the meantime, if you do need any further assistance please reach out to our online help desk office and they will be glad to help you.
You may reach our online help desk at,
(888)-584-5156
Option 1
Mon-Sat
7 AM - 9 PM MST

Thank you.

Rated 5 out of 5 stars

Our salesperson Samuel M is the best!

Our salesperson Samuel M. was one of the most professional, knowledgeable and trust worthy persons I have met at RC Willey... perhaps in any store! He sincerely had our best interests in mind and patiently guided us to the product that ideally met our needs. I would choose to work with him every time I walk into your store. You are fortunate to have him on your team!

17 July 2025
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Reply from RC Willey - Rocklin

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

Damaged dressing/bed, rude manager

My husband and I ordered a bed set from RC Willey and it was supposed to be delivered today. The delivery guys came in and they said the dresser was not even loaded in their truck because it was damaged in the warehouse. First of all, how do we not get a call about that? I took this day off work so I can received the furnitures. I called their customer service, and a manager named Carena at their Rocklin location answered, and she couldn't be the rudest person I have spoken with. I kindly asked her to please include in the note to not tightly wrap it in the warehouse because that is what the delivery guys told me to do. And she kept saying, "I cant do anything about this, I will call you tomorrow." I understand its not her fault, nor the delivery guys, but a simple kindness and apologetic tone would have gone a long way. I called back and I spoke with Christina from customer service and she helped me reschedule my delivery date, sadly it would be a week from today. I have not encountered a rude manager in customer service before, and as they say, there's always a first time. I don't truly understand why Carena had to treat me the way she treated me. RC Willeys please check on your employees.

10 July 2025
Unprompted review
RC Willey - Rocklin logo

Reply from RC Willey - Rocklin

Hi Karen! I apologize for the inconvenience and frustration you have experienced. Our customer service agents and managers are unable to make any changes to orders or deliveries when the delivery is still out making deliveries. That is why you were told you would receive another call. Our system does not allow any changes when deliveries are actively occurring. Since you called and spoke with our customer service, the drivers did finish all of their deliveries and you were rescheduled for the next date we had available, which is 07/17/25. We appreciate your patience and recommend calling our California customer service at 916-770-2750 if you need any other assistance.

Rated 5 out of 5 stars

Great on time

Great on time, left the package where I asked them to and were very polite.

7 July 2025
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Reply from RC Willey - Rocklin

Hi Krissy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars
RC Willey - Rocklin logo

Reply from RC Willey - Rocklin

Thank you so much for the 5-star rating! We are so glad to hear that our customer service team made sure to accommodate your needs. We look forward to seeing you again soon!

Rated 5 out of 5 stars

After I caught on to how the web site…

After I caught on to how the web site worked, ordering was easy. Thank you.

15 June 2025
RC Willey - Rocklin logo

Reply from RC Willey - Rocklin

Thank you so much Linda for the 5-star review.
We are so glad to hear that you found ordering on our online webpage was easy! We hope that we can see you shop with us again soon!

Rated 1 out of 5 stars

Worst delivery experience EVER

This review is purely based on our delivery experience (on two separate occasions). Absolutely disgusted is an understatement. We were awaiting a response to our issues from the first delivery, then crazily went back and ordered from them again. Only for an even worse experience to occur. Two gentlemen, awful attitude problem, delivering clearly damaged items with no packaging. We did not want to accept the delivery and they refused to take it back. Furthermore, spoke to us (in front of our children) in the most condescending and confrontational way. When asked why they wouldn’t take it, we were simply told they didnt want to. I could go on but we’re simply shocked. Not looking to shop here EVER again! Will be cancelling orders placed. Don’t say you weren’t warned.

23 May 2025
Unprompted review
RC Willey - Rocklin logo

Reply from RC Willey - Rocklin

Gill, we sincerely apologize for the recent experience you had with our delivery team.
Would you be willing to E-Mail us at customer.support@rcwilley.com with your Account number, Phone number, or Order number, so we can look into your issue further?
Thank you.

Rated 5 out of 5 stars

Great customer service

Great customer service. The person that was helping me was very well informed and offered every option possible to help me. I will definitely be back for my next purchase.

23 May 2025
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Reply from RC Willey - Rocklin

Thank you so much Ginna for the kind words for our team! We are so glad everyone made sure you had the best experience possible, and we hope to see you again soon!

Rated 5 out of 5 stars

I love the quality Karastan carpet and…

I love the quality Karastan carpet and premium pad from RC Willey. Our feet never felt so good!

14 May 2025
RC Willey - Rocklin logo

Reply from RC Willey - Rocklin

Thank you so much for the 5-star review! We are so glad to hear that you are enjoying your new carpet. We hope we will continue to see you shop with us soon!

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