RC Willey - Salt Lake Reviews 377

RC Willey is the only place I have seen that offers credit but does not offer auto pay and does not make any real attempt to contact you for payment. They just tack on late fees and interest and report on credit, but they do nothing to help you avoid problems. The only place I have ever had late payments to in decades has been 2 RC Willey payments.
Also their web page to pay on is (in my opinon) purposefully hard to navigate. Amex takes me less than a minute to make a payment. RCWilley has me pulling my hair out trying to remember where and how to sign in, where to find the make a payment link and then properly submitting for payment.
Also, the local customer service people are absolutely atrocious. They make no offer to help solve problems, they just relay info seen on a screen.
People in the facilities are great but support after a sale is awful.

Ordering was easy and the delivery and install was quick and perfect.

Items we wanted at a great price and online experience was seamless.

It was easy to order online and the in-home delivery was excellent. They were fast and did exactly what we needed. Well done.

The delivery men were phenomenal! So friendly and efficient.

I called up for a simple service on a new couch I purchased, that technician was great. The problem is the Vehicle they sent leaked oil all over my brand new driveway. I sent videos and called customer service. I was told the manager would call me back and I am still waiting after two weeks
Maybe a new manager with attention to customer service would be a good direction to move to improve your ratings.

We went in to pick up our new smoker and didn't see online that any treager purchase came with a free bag of pellets. The guy, I want to say Michael but could be wrong (my bad, for not paying attention to his name. Longer black wavy hair and painted nails in the clearance section around 12:30-1 ish 5/4/26) was awesome!! He got us the deal even though we had already closed out the grill.

When I came into the store to pick out my appliance selection, Duc Trong was extremely helpful and knowledgeable about the products I was considering. He made the whole process smooth and stress-free. Ordering online was incredibly easy and convenient, too. Great experience overall!

Though I didn't talk to anyone in person regarding my application process, it was easy, fast and I was surprised at what they offered me. I intend on using my RC Willey credit to revamp my apartment while boosting my credit score! I did speak with customer service about my order and they were amazing as well, very nice and courteous and answered all of my questions. Thank you RC Willey!

You can do better. Always strive to

Best salesman and delivery guys!

Wonderful experience with customer service!

SThe installer who came out was awesome 👌 Daniel was very professional, courteous and very friendly. Very fast and accurate. I would use him all the time.
Becky Bue

The two delivery guys were competent, professional, personable and took care of the machines and our house. Thank you!

The washer came with a huge dent on the.back, from top to bottom. We took it back and there was not one in stock, so we had to drive to the warehouse. Far away. Very irritating.
Also, we have only used it once, and the not happy with this model that does not have an agitator. Also the instructions are very vague. Not user friendly at all. Not happy with this purchase. I would like to return it.

friendly and efficient personnel

I went into the store to redeem my blue rewards, and the customer service representative looked at my account and told me I didn’t have any and that I had redeemed them all. Afterwards I logged into my account and saw that I had $95 available so I had to go back to the store to redeem them. I spoke with the same customer service representative and she was a bit snotty didn’t seem to care that I had to come back and overall just didn’t seem like she wanted to help.

The customer service department for account services at 2301 S.300 W. Salt Lake are always rude either when I go in person or call. They won't tell you hardly any information without asking so many many questions about validation even after you have given them everything and after having been a customer for many years.

Service was exceptional. Mick was very knowledgeable and helped us pick out the fridge freezer that we wanted. I can't wait for it to be delivered next week.