RDF Carpets and flooring ltd Reviews 67

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Delighted to provide an unconditionally excellent review on this firm. From help in the shop in choosing the right carpet, to the speedy issue of a quote, to finding precisely the right date for lay... See more

Company replied

Rated 2 out of 5 stars

We were recommended this company, and the reviews looked good however, we were dissapointed. Not at the carpets and the carpet fitting, this was great, and we couldn't fault the workmanship of a... See more

Company replied

Rated 5 out of 5 stars

Absolutely lovely small business. Clean, prompt, exactly to schedule, great workmanship. Incredibly professional, patient and insightful. Carpets and sundries I purchased with them, supplied my o... See more

Company replied

Rated 5 out of 5 stars

I cannot praise RDF highly enough! From the original visit to assess the work needed to the final carpet laying everything went as planned. All the staff are unfailingly polite and the place was l... See more

Company replied

Company details

  1. Flooring Shop

Written by the company

With over 30 years of flooring experience you can be sure that you are receiving the best with our company.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

67 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Delighted to provide an unconditionally execllent review…

Delighted to provide an unconditionally excellent review on this firm. From help in the shop in choosing the right carpet, to the speedy issue of a quote, to finding precisely the right date for laying the carpets, to final installation, all was excellent.

18 August 2025
Unprompted review
RDF Carpets and flooring ltd logo

Reply from RDF Carpets and flooring ltd

Thank you for your kind review. It was a pleasure working with you. Kindest regards, Team RDF

Rated 5 out of 5 stars

Excellent work and customer service.

Exemplary work with a conscientious and determined approach to ensure a perfect finish even to the extent of correcting subcontractor’s work at his own expense. Good communication throughout retaining an oversight on the work.

26 July 2025
Unprompted review
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Reply from RDF Carpets and flooring ltd

Thank you for your kind review. It was a pleasure working with you. Kindest regards, Team RDF

Rated 5 out of 5 stars

Great local family run business

Helpful in store, fitted carpet with a weeks notice and job was well done. Fair value for money.

27 May 2025
Unprompted review
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Reply from RDF Carpets and flooring ltd

Thank you for your kind review. It was a pleasure to work with you. Kind regards, Team RDF

Rated 2 out of 5 stars

We wouldn't Recommend this company

We were recommended this company, and the reviews looked good however, we were dissapointed. Not at the carpets and the carpet fitting, this was great, and we couldn't fault the workmanship of any of the staff.

We did however find communication somewhat lacking and our expectations were managed poorly resulting in some oversights and thus some of the fitting, workmanship not what we expected. Had there been better communication we would have preferred to make some changes.

Their argument was that we should have asked. The reality is we are not carpet fitters, nor workmen, and in fact quite lay persons when it comes this field and as such had no idea we would need to ask such questions as we had thought they would update us on all processes and what we can expect before doing anything. They were not very open to this feedback which made the situation worse.

We wouldn't recommend them as communication and knowing that professionals will update us on what to expect is key to us. Even if the work is of high standard, and the carpets are good quality, it has still left us having to make adjustments we had not expected and at further cost to us.

21 May 2025
Unprompted review
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Reply from RDF Carpets and flooring ltd

Dear Emily,

Thank you for your feedback. We're sorry to hear that you were disappointed with certain aspects of your experience, although we're pleased to hear you were happy with the quality of the carpets and the workmanship.

Unfortunately, we don't have a record of your name in our customer files. As your review doesn't mention specific details such as your order, address, or fitting date, we're unable to look into this further or verify what may have gone wrong.

We always strive to keep our customers informed throughout the process, and we encourage open communication to ensure satisfaction at every stage. If there were any miscommunications, we would welcome the opportunity to understand what happened and how we might be able to improve.

Please feel free to contact us directly so we can look into this matter more thoroughly.

Kind regards,
The RDF Carpets and Flooring Ltd Team

Rated 5 out of 5 stars

2 bed room carpets and LVF in hall and lounge

Absolutely lovely small business. Clean, prompt, exactly to schedule, great workmanship.

Incredibly professional, patient and insightful. Carpets and sundries I purchased with them, supplied my own LVF for fitting. Great quality carpet. More than reasonably priced sundries and services as far as fitting and removal/disposal go.

I honestly can't say enough positive things about them. Great experience, zero stress. Please give them your trade.

20 September 2024
Unprompted review
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Reply from RDF Carpets and flooring ltd

Thank you, Rachel for your wonderful review. It was an absolute pleasure working with you. Enjoy your fabulous new floors ☺️ 5-star customer!
TeamRDF

Rated 5 out of 5 stars

5* experience. What amazing service from this honest

What amazing service from this honest, reliable and very professional company. Very quick to measure up, quotation received the next day, and carpet beautifully and expertly fitted within a couple of weeks and all for a very reasonable price. A definite 10/10 from me, highly recommended 5*

1 February 2024
Unprompted review
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Reply from RDF Carpets and flooring ltd

Thank you for your feedback, we're pleased to hear that you're happy with the service you received. It was a pleasure working with you. Many thanks, Team RDF

Rated 5 out of 5 stars

First rate.

Great quality carpet at a good cost, fitted expertly by a reliable, hard working team headed by owner Ricky. Can’t recommend RDF more highly.

13 November 2023
Unprompted review
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Reply from RDF Carpets and flooring ltd

Thank you for your kind review. It was an absolute pleasure working with you and your lovely wife. Enjoy your fabulous new carpets :) Kind regards, Team RDF

Rated 5 out of 5 stars

Keep it local

I had an idea of the look I wanted to achieve from my carpet choice, RDF staff took me to the exact range and colour palette. I wanted a British made carpet and we achieved this as well.
The process from choice, quote and fitting was seamless.
Would I recommend? absolutely. Thankyou Team RDF carpets #shoplocal

8 November 2023
Unprompted review
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Reply from RDF Carpets and flooring ltd

Thank you for your lovely review, Sue. It was a real pleasure to have met and worked with you. Kind regards, Team RDF

Rated 5 out of 5 stars

Great product and great customer service

Everyone at RDF was friendly and very accommodating. When we had to rearrange a visit they were so understanding. They arrived on time, did a great job, cleaned everything and were very professional. Our carpets look great and we couldn’t be more pleased with them. I highly recommend them!

11 August 2023
Unprompted review
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Reply from RDF Carpets and flooring ltd

Thank you for such a lovely review, Jane. It was a pleasure working with you. Enjoy your new carpets :) Team RDF

Rated 5 out of 5 stars

Excellent service from start to finish-…

Excellent service from start to finish- they did exactly what they said with no fuss and superb results. They were helpful at the outset, offering excellent advice and nothing too much trouble -a great team. I highly recommend.

21 August 2023
Unprompted review
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Reply from RDF Carpets and flooring ltd

Thank you for your kind review. It was a pleasure working with you. Many best wishes, Team RDF

Rated 5 out of 5 stars

Amazing experience

From initial contact, quotation, to fitting, the whole team at RDF have been superb.
I really can’t recommend them enough, the end result at my house is fantastic, Marcus did a truly brilliant job with the fitting and went above and beyond to make sure everything was perfect.

1 August 2023
Unprompted review
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Reply from RDF Carpets and flooring ltd

Thank you for your wonderful review. It has been a pleasure working with you. We agree, the end result looks fabulous! Many best wishes, Team RDF

Rated 5 out of 5 stars

Installation of Floors for Paws LVT

I contracted RDF Carpets and Flooring for "Floors for Paws" LVT. I was extremely happy with the communication and service provided. The installation was completely quickly, without any fuss or mess. The flooring was professionally installed and looks amazing. I would definitely recommend RDF Carpets and Flooring to others.

12 April 2023
Unprompted review
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Reply from RDF Carpets and flooring ltd

Thank you for your lovely review, it was a pleasure to work with you. We are glad you're happy with your new floor! We'd love to see any photos of it, if you wanted to send us any :)
#TeamRDF

Rated 5 out of 5 stars

A fantastic service…

A fantastic service from start to finish! Having just moved house I popped in saying I needed carpets fitted within a week just before Christmas and they pulled out all the stops and did a great job and all with a smile! I wouldn't hesitate to recommend the team at RDF Carpets to anyone, they couldn't do enough to help and I will be using them again for the rest of the house when I'm ready! They have a great selection and go out of their way to help.

10 December 2022
Unprompted review
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Reply from RDF Carpets and flooring ltd

Thank you for your lovely review, Debe. The pleasure really was all ours. It's easy to pull out the stops for a customer as lovely as you! We look forward to seeing you again. Kind regards, Team RDF

Rated 5 out of 5 stars

5 Star Review for RDF Carpets

We had a great experience with RDF Carpets, everyone we interacted with was friendly and professional, and couldn't do enough to help us. Any issues were resolved quickly and without fuss. They carry a great range of stock, and the staff are very knowledgeable. I wouldn't hesitate to recommend them.

21 December 2022
Unprompted review
RDF Carpets and flooring ltd logo

Reply from RDF Carpets and flooring ltd

Thank you for your kind review. It was a pleasure working with you both. Enjoy your fabulous new carpets! Kind regards, Team RDF

Rated 5 out of 5 stars

Excellent service

Excellent service, reasonable prices, carpet fitters did a first class job, we are very pleased with the outcome.

13 January 2023
Unprompted review
RDF Carpets and flooring ltd logo

Reply from RDF Carpets and flooring ltd

Thank you for your kind review. It was a pleasure working with you both. Enjoy your new carpet :) Kindest regards, Team RDF

Rated 5 out of 5 stars

RDF Carpets were excellent!

RDF Carpets were excellent throughout our recent carpet buying experience. Their customer service was great, it was very good being able to bring so many samples home and then keep trying different ones. All the staff were helpful and provided good advice throughout, and the fitting process was quick and easy.

25 October 2022
Unprompted review
RDF Carpets and flooring ltd logo

Reply from RDF Carpets and flooring ltd

Thank you very much for your lovely review. It was our pleasure! We hope to deal with you again in the future. Kind regards, Team RDF

Rated 5 out of 5 stars

Very pleased with RDF

Very pleased with RDF from help given choosing the flooring to it being fitted, the whole process.
Would recommend and use again

12 October 2022
Unprompted review
RDF Carpets and flooring ltd logo

Reply from RDF Carpets and flooring ltd

Thank you for your lovely review. We are very pleased to read that you are happy with our services. We look forward to possibly working with you again in the future. All the very best, Team RDF

Rated 5 out of 5 stars

Excellent family business from start to…

Excellent family business from start to finish highly recommended need to keep small businesses going

20 October 2022
Unprompted review
RDF Carpets and flooring ltd logo

Reply from RDF Carpets and flooring ltd

Thank you for your lovely review. It's always a pleasure to read! Thank you again for your custom and it was a pleasure working with you. Kind regards, Team RDF

Rated 5 out of 5 stars

I engaged RDF Carpets to replace hall…

I engaged RDF Carpets to replace hall and bedroom carpets behalf of my 93 year old mother.
I cannot praise them enough. They were most helpful and polite through the whole process of picking the carpet and laying it.
When the carpet had been laid, they hoovered and cleared up to the degree you would have thought no one had been there. I will be giving them further work in the future.
The best company I have dealt with in years.

1 September 2022
Unprompted review
RDF Carpets and flooring ltd logo

Reply from RDF Carpets and flooring ltd

Thank you for such a lovely review. It is an absolute pleasure to read. We are so pleased that you were happy with our services. We look forward to working with you again in the future. It was wonderful working with you/mum. Many best wishes, Team RDF

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