Ordered a crc faring piece at the start of the year. Was told there would be production delays. The company did send me mail routinly updating me on further delays. After some months i canceled the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a little longer than expected but I was informed at each stage and then arrived much earlier than estimated midway through. Always had good service from RP, long may it continue.
Parts have always been correct and most are in stock (states on the website when not) - delivery can take a long time for none stock items which is happening with a lot of parts for bikes and cars fro... See more
After ordering brembo caliper, I thought I'd have a look at reviews of Reactive parts, and for the most part, good reviews, however there were some bad ones for various reasons which had me slightly w... See more
Company details
About Reactive Parts
Written by the company
As the UK's leading online retailer in the motorsport industry, Reactive Parts offer more than 60,000 products online to bring you the best in motorcycle performance parts. From rearsets to chain adjusters, tyre warmers to paddock stands - we have it all.
With top brands like Brembo, LighTech, CRC Fairings, K-Tech, Arrow Exhausts and Bonamici, you can be sure to get the best quality parts for your bike.
You can call or email us about our product ranges, including fitment and set-up advise, warranty support and returns. We race bikes here, so we have a wealth of technical know how to pass on!
We offer a fast Global delivery service meaning wherever you are in the World, we will take care of your needs.
Contact info
Unit 13 Anglo Business Park Asheridge Road Chesham Buckinghamshire HP5 2QA UK, HP3 9HD, Buckinghamshire, United Kingdom
- 0203 603 0125
- info@reactiveparts.com
- reactiveparts.com
2.9
Average
970 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great communication via the phonelines... to be honest the email response was a bit delayed as I needed some information prior to makimg my purchase, but I followed up with a phonecall a day later and the customer service was excellent and the products are perfect. Delivery was much faster than expected as well...I will definitely be a returning customer.
31 October 2024
Easy, fast service.
From purchase to unpacking was simple and delivery was really quick.
Thank you.
30 September 2024
Quick dispatch and delivery and keep…
Quick dispatch and delivery and keep updated all the time
10 October 2024
Fantastic service
Fantastic service from reactive parts. Ordered and delivered within 24 hours. Have used them before and will definitely use again. Definitely recommend
30 September 2024
Slow refund process
Ordered some GBracing engine covers, on a Friday. Over that weekend I made a decision to replace my current bike with a new one. Cancelled my order, on the Monday, but received no written confirmation of cancellation or when monies would be refunded. Made numerous calls, was assured order was cancelled but still nothing in writing which I did request. Almost 3 weeks later and finally received my refund.
I am sure the company provide a great service, but I felt the refund took a long while to process, considering you make a payment immediately not when the items are dispatched.
6 September 2024
Unprompted review
Well packaged,quick turnaround!
2 September 2024
very slow on delivery
very slow on delivery, was told 3-4 weeks, eventually turned up after 7 weeks, would have been nice to have been updatedrather than having to chase
2 September 2024
Waiting a lifetime
Never appear to have the goods in stock, order and wait for weeks, months, maybe even years, I have just received my order that I placed in March, I'm STILL waiting for a part that I ordered in January, best to try other stockists first Reactive really should be your last point of call....really not good enough
3 September 2024
Communication needs improvement on back orders…
Eventually got the parts I ordered but they took several weeks to arrive. Reactive parts did see this through, and they are relatively rare parts for a 22 year old bike, but the communication wasn’t great (started well and then deteriorated ) and I had to follow up and ask for updates probably more than 10 times. I was begin to worry they would never arrive. Anyway , all ok in the end
2 September 2024
Trustworthy company, service 🙂
I ordered some parts that were reasonably priced and everything came in good time and well packaged. I will be using this company again and recommend it 👍
2 August 2024
Reply from Reactive Parts
Hi there,
Thanks for taking the time to leave a review of your experience shopping with Reactive Parts! We're very glad to hear you're pleased with your purchase and we look forward to seeing you back soon!
Many thanks,
The Reactive Parts Team
Reactive parts wesbsite is spot on for…
Reactive parts website is spot on for quality race parts with great choice and so clear and easy to use.
Excellent communication from ordering to delivery, second to none for sure 👍
Perfect all round in my opinion.
Many Thanks to all at Reactive im more than happy all round.
Cheers
6 August 2024
Reply from Reactive Parts
Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to use and our range of race parts to your satisfaction. Excellent communication and seamless service from ordering to delivery are what we strive for, so it's wonderful to know we hit the mark for you.
Your kind words mean a lot to us, and we'll be sure to share them with the entire team. We're delighted that you're happy with your experience and look forward to serving you again in the future.
Cheers,
The Reactive Parts Team 🚀
Superb experience
Superb experience from Reactive Parts found them very helpful and willing to help Rob and Sam went the extra mile to solve a problem for me. Would recommend them to anybody.
22 July 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.