Ordered a crc faring piece at the start of the year. Was told there would be production delays. The company did send me mail routinly updating me on further delays. After some months i canceled the... See more
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Took a little longer than expected but I was informed at each stage and then arrived much earlier than estimated midway through. Always had good service from RP, long may it continue.
Parts have always been correct and most are in stock (states on the website when not) - delivery can take a long time for none stock items which is happening with a lot of parts for bikes and cars fro... See more
After ordering brembo caliper, I thought I'd have a look at reviews of Reactive parts, and for the most part, good reviews, however there were some bad ones for various reasons which had me slightly w... See more
Company details
About Reactive Parts
Written by the company
As the UK's leading online retailer in the motorsport industry, Reactive Parts offer more than 60,000 products online to bring you the best in motorcycle performance parts. From rearsets to chain adjusters, tyre warmers to paddock stands - we have it all.
With top brands like Brembo, LighTech, CRC Fairings, K-Tech, Arrow Exhausts and Bonamici, you can be sure to get the best quality parts for your bike.
You can call or email us about our product ranges, including fitment and set-up advise, warranty support and returns. We race bikes here, so we have a wealth of technical know how to pass on!
We offer a fast Global delivery service meaning wherever you are in the World, we will take care of your needs.
Contact info
Unit 13 Anglo Business Park Asheridge Road Chesham Buckinghamshire HP5 2QA UK, HP3 9HD, Buckinghamshire, United Kingdom
- 0203 603 0125
- info@reactiveparts.com
- reactiveparts.com
2.9
Average
970 reviews
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Poor item descriptions - even worse refund timeframe
Ordered a rear brake switch for Lightech rear sets. web page states it fits bike but its needed chopping and altering to fit. Contacted to agree return/refund. said I would get the refund and also refund original postage. took ages to refund money (despite chasing) and still waiting on return postage that is being handled by director. still waiting (item received by RP on 23rd Feb.
18 February 2024
Unprompted review
Reply from Reactive Parts
Hi Jason
Please accept our apologies for the delay in the receipt of your refund. As explained we are sorry you were not able to plug and play with the brakelight switch as hoped. It is rare that the fittings are not directly compatible, but it does occasionally occur. While the product is still compatible, some minor modification is required. Your refund has been actioned by our accounts team as advised, however due to the method of payment, it can take 10 days to clear as per the advisement of the payment platform Stripe. Your additional refund of £3.05 as a gesture of goodwill for the postage will be processed by the director and actioned presently
Please do get in touch with us if you require further assistance
From the Team at Reactive Parts
Dr..
Well made product at a reasonable price. Very quick delivery. Great communication and updates.
4 March 2024
Reply from Reactive Parts
Hi Michael
Thank you for leaving us your positive feedback. We are thrilled that you are impressed with the quality of the product we supplied you and that you found our communication with you helpful. We hope you enjoy your order and we look forward to having you back when you need more parts. Thank you again :)
From the Team at Reactive Parts
Reply from Reactive Parts
Hi Mark
Thank you for leaving us your positive review. We are really pleased that your parts arrived with you quickly and that your experience with us impressed you enough to recommend us. We are thrilled to have your feedback! We hope you enjoy your new parts and to have you back again soon
From the Team at Reactive Parts
5* customer service...ease of ordering…
5* customer service...ease of ordering through website ...💯Happy returning customer...see yous again soon
4 March 2024
Reply from Reactive Parts
Hi Lee
Thank you for leaving us your positive feedback. We pride ourselves on our communication with our customers and we are absolutely thrilled that you award us 5* for our customer service! It is always a pleasure to deal with you Lee, and we look forward to having you back again :) see you soon!
From the Team at Reactive Parts
Can't complain about the quality of the…
Can't complain about the quality of the product but the nearly 6 months wait does seem a little excessive. But it got here in the end and that's what matters.
29 February 2024
Reply from Reactive Parts
Hi Mr Harrington
Thank you for leaving us your positive feedback. Unfortunately with the vast array of stock we offer we cannot keep everything on the shelf at all times. Unfortunately manufacturing speeds are out of our control however I can see the team communicated with you throughout the lead time and we are glad you found this helpful. We are pleased that overall you are happy with your experience you had with us and we hope that you will consider us again when you need more parts
From the Team at Reactive Parts
Poor Delivery Service
I've left this a bit late for review but felt I needed to give it anyway.
Ordered a full CRC bodykit around 25th Aug last year, was out of stock, but usual notification of 'aim' to ship in 14 to 21 days. After a bit of email tennis the kit was shipped on the 6th Oct.
One side fairing was damaged, (courier and not reactive caused), couple of emails back and forth about the issue, a couple of solutions offered, but to their advantage and not mine, i,e i would have been out of pocket if i had taken their offer of an alternate solution to a replacement.
After lots of chasing, I finally got the replacement fairing shipped on 18th Jan. (lots of reasons for the delays, i,e manufacturing issue due to the Australian race season starting).
No proactive updates, I had to do the chasing, it felt like little empathy, for me, its a record for an order, 6 months to full delivery.
I may be unlucky, but most of my orders over the years have had some form of issue
Sad to say, I only use Reactive if I cannot get what I need anywhere else.
Being named Reactive is pretty appropriate, there is little that is proactive (except taking your payment, even before items are in stock - they need to learn from other companies, i.e the likes of Amazon)
18 January 2024
Unprompted review
Reply from Reactive Parts
Hi Martyn
Thank you for leaving us your feedback. We are disappointed to receive a 1 star review and have investigated this matter in detail. This is not the kind of service we aim to provide and so we take this kind of feedback very seriously
I can see that from the processes we have in place, your case has been dealt step by step. Unfortunately damage during transit was out of our control, however we have done everything we can to rectify this for you from the very start of your order:
The system shows me you were emailed as soon as your order was placed to let you know the items were not in stock for immediate dispatch, as per the information on our website. As soon as you notified us that your parts were damaged we requested images from yourself to begin your claim. I can see this was logged with our courier and we offered you a refund for the damaged item, should you not want to wait for the replacement.
You discussed with our team discussed ideas for resolution, as the panel could be fixed. I can see that when you felt the resolutions offered were unsatisfactory the team asked you to state your terms so we could work with you towards a satisfactory solution. You were also offered a compensatory £50 gift card for the inconvenience. Once it was decided you would like a replacement; this was actioned.
We have been in contact with you throughout the process in getting you a replacement, which you understood would be 14-21 working days before you requested the replacement. It is unfortunate that demand does cause delays and although you note in your email to my colleague that you "do not care about the Australian race season", unfortunately that does not negate their impact on demand and lead times. We can see you received the replacement last month and we have not heard from you since with any other issues
We are extremely sorry that you feel we have not dealt with your order in a satisfactory way. We are always keen to improve where we can as our customers are always our priority. We do hope that we will impress you with the service we usually provide on your next order
If you would like to discuss this situation further we would be more than happy to speak with you; please do not hesitate to get in touch
From the Team at Reactive Parts
Delivered less than 24hrs of ordering
6 February 2024
Reply from Reactive Parts
Hi David
Thank you for leaving us your positive feedback! We are glad to hear your order arrived with you quickly and hope that you will consider using us again so we can make your 3* a 5* review :D
We hope you enjoy your new parts in the meantime
From the Team at Reactive Parts
This had been my first order with…
This had been my first order with Reactive parts and what an excellent service they provide, I ordered a set of CRC race air tubes for the 08 Fireblade. The ordered arrived within a few days and had been securely boxed and plenty of packaging to stop any damage during transit. However, one of the air tubes inners had not been finished to the normal standard of CRC products and I had been concerned these may cause issue if fitted to the bike. This relates to CRC products and not Reactive parts.
I contacted Reactive parts and explained the issue along with photos, I then had a swift reply from one of their customer service team members by the name of Jack, who has been brilliant during the rectification of this issue. Jack had kindly checked this issue with the powers above who agreed to supply me with a set of new tubes that will be checked prior to delivery, they're arriving the day after getting confirmation from Jack, again I couldn't be happier with the service provided.
This issue is also being raised with CRC via Reactive parts to make sure further manufacturing defects are caught prior to the customer receiving the parts.
In short, I highly recommend reactive parts for all your upgrading needs. The postage is swift, and parts are packaged well. Also, the customer service is next level compared to other shops I’ve had dealings with.
Big thank you to Jack for sorting this issue, also the rest of the team for getting the orders sent out in a quick manner.
All the best, Kye
29 January 2024
Unprompted review
Reply from Reactive Parts
Hi Kye
Thank you for leaving us your positive feedback. We are absolutely thrilled to hear you are impressed with the quality of service we provided and that you are satisfied with your experience shopping with us, despite the issues with the fairings
We are glad we were able to get you sorted quickly and could provide a satisfactory solution for your issue. It was a pleasure to get you sorted and thanks for your kind words about the service we provided during this time! :)
We hope that you will consider using us again when you need more parts. We look forward to having you back
We hope you enjoy your new parts in the meantime!
Thank you again :D
From Jack and the Team at Reactive Parts
Reply from Reactive Parts
Hi Aaron
Thank you for leaving us your positive feedback. We are really pleased that you are happy with the prices we offer and that your experience was hassle free. It was a pleasure to assist you and hope that you will come back again when you need more parts
From the Team at Reactive Parts
VERY UNPROFESSIONAL & LACK INTERNATIONAL SHIPPING
I have ordered items with delivery option of fastest means, they choose Royal mail and delayed my shipment after 15 days they said it has been returned back because of no postal. I provided the postal details everything. Instead of apologizing they just seek for excuses. Very un professional.
3 January 2024
Reply from Reactive Parts
Hi Arshad
We appreciate you leaving us your honest feedback and we are extremely sorry you do not feel you have had a good experience with us. I have investigated this complaint and can see you have been in touch with 4 members of our team, who have all tried to assist you with this order.
We have explained that we book items for shipping based on the best service available at the time the goods are ready to ship (in your case, immediately). Royal Mail was the best courier in this moment. However, because you did not enter your full delivery address the parcel was returned to us by the courier, requesting further address details.
We are not liable to cover the cost of a second shipment where the initial details were incomplete from yourself. I can see you requested we send the parcel on an upgraded service but declined to pay the additional sum, so instead requested to cancel your order. I can see that this was actioned immediately and is currently being processed.
Again, please accept my apologies that you have not had the experience we aim for our customers to have when they shop with us. I can see the team have tried to do everything they can to assist you however unfortunately due to the delivery details being entered incorrectly at the check-out, there was nothing we could do to speed up the process until Royal Mail sent the parcel back to us
If you have any further comments or feedback, please do not hesitate to contact our team who are more than willing to listen, explain and hopefully reassure you of the quality of our service for future purchases
Thank you
From the Team at Reactive Parts
Made a few purchases 👍👌
Made a few purchases now always very happy
Great customer service with good knowledge of products and always there for advise
15 January 2024
Reply from Reactive Parts
Hi Wayne
Thanks for leaving us your positive feedback. We are really pleased that you've been happy with the quality of service we provide you each time you shop with us. It is a pleasure to assist you and give advice when you need it. We hope you enjoy your new parts and hope to see you again soon! :)
Thank you again
From the Team at Reactive Parts
Great service..items dispatched and…
Great service..items dispatched and delivered next day spot on will definitely use again..
10 January 2024
Reply from Reactive Parts
Hi Kevin
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service we provided and the speed of our service. We hope you enjoy your new parts and will consider us again in the future when you need more parts
From the Team at Reactive Parts
Street Triple 765RS Race Front Mudguard
Unbelievable service..
Prompt, professional and in constant contact throughout the sales and delivery process.
Would not hesitate to use again/recommend this company.
Martin Doran
10 January 2024
Reply from Reactive Parts
Hi Martin
Thank you for leaving us this positive feedback. The team are thrilled to hear that you're happy with the service we provided. We make it our priority to communicate with our customers so they're in the loop with the progress of their order at every step of the way. We are pleased to have your recommendation and hope to have you back again soon!
Thank you again :D
From the Team at Reactive Parts
Brilliant service,great communication I…
Brilliant service,great communication I would recommend to anybody,especially leon top bloke
10 January 2024
Unprompted review
Reply from Reactive Parts
Hi Darren
Thank you for your positive feedback. We are really pleased that you are happy with the service we provided when you enquired with us. We always do our best to do everything we can for our customers and we are glad you are happy with the service we delivered. We hope you enjoy your new parts and we look forward to having you back
From Leon and the Team at Reactive Parts
Great range of parts, with a customer service that’s happy to help
Only place to find some brands in the UK unless you order direct from manufacture not always possible or from a store on the continent. Customer service happy to help and advise. Would have got the 5 star but they could be more proactive letting customers know when there will be delays.
8 January 2024
Reply from Reactive Parts
Hi Ben
Thank you for leaving us your positive review. We pride ourselves in sourcing only the very best parts on the market and we are really pleased that we are able to supply you with the parts you need. In the instances where parts are not available for immediate dispatch, we have a team dedicated to contacting customers to offer alternatives, where relevant, or communicate an expected lead time. We aim to do this on the day or the day after the order is placed; at the latest. We hope we will impress you with our usual speedy service in the future
From the Team at Reactive Parts
Everything about Reactive Parts is…
Everything about Reactive Parts is great, except the lead time on some products… while i appreciate that some/most of the more ‘exotic’ parts cannot be stocked, it can mean waiting weeks or months to get the items you want.
8 January 2024
Reply from Reactive Parts
Hi Gray
Thank you for leaving us your positive feedback. We are absolutely thrilled that you are happy with us in general, and sorry that you feel there's a bit of a wait on the parts. We appreciate your understanding of the cause of these delays - with such a huge variety of bikes out there it's impossible for us to hold stock of everything at all times. We value your feedback and always want to improve, so we have taken this on board. It was a pleasure doing business with you and we hope to have you back again soon. Thank you again :)
From the Team at Reactive Parts
Good communication and solution oriented.
Ordered two parts, one in stock and one stock due in. Needed the one in stock as soon as possible as I`m traveling for trackdays this month.
Leon updated me on email about the approximately delivery time. I communicated back about my needs, and he was happy to split the shipment.
Will shop here again!
5 January 2024
Unprompted review
Reply from Reactive Parts
Hi Oystein
Thank you for leaving us your positive feedback. We are thrilled that you are happy with the service we delivered you. Unfortunately sometimes there are occasions where not all the stock we offer can be on the shelf all the time (particularly obscure or less popular parts) which is indicated by our website. We communicate the expected lead time with our customers immediately after they place their order so we are glad that you found our messages helpful and that we were able to get the part you needed to you straight away. It was a pleasure to assist you and we hope to have you back again soon
From Leon and the Team at Reactive Parts
prompt answer and excellent guidance
15 December 2023
Unprompted review
Reply from Reactive Parts
Hi Graham
Thank you for leaving us your positive feedback. We are thrilled to hear you are happy with the speed of our responses and the quality of the advice we gave. It was a pleasure doing business with you and we hope you will consider using us again when you need more parts
From the Team at Reactive Parts
Great service from Leon at Reactive…
Great service from Leon at Reactive Parts. Kept me informed of order status and despatch info etc. Good service deserves to be recognised 5 stars from me
14 December 2023
Unprompted review
Reply from Reactive Parts
Hi Jonathan
Thanks for leaving us your positive feedback. We really appreciate your kind words and hope you will enjoy your new parts. It was a pleasure to assist you and we hope to have you back again soon.
From the Team at Reactive Parts
M3 dash
Emma was extremely helpful with my enquiry about the m3 dash, very prompt & friendly response which has helped in the purchase of the product
14 December 2023
Unprompted review
Reply from Reactive Parts
Hi Dave
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service we provided when you enquired with us. It was an absolute pleasure doing business with you and we hope you will consider us again when you need more parts
From Emma and the Team at Reactive Parts
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