Their business model is 1) sell cheap, Chinese-made readers at what looks like a discount, but you're actually paying a premium compared to what you are getting, 2) obfuscate the shipping process and... See more
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See what reviewers are saying
First frustrated that initial quoted low price turned out to be glasses without lenses. After required options added price doubled (even before additional optional add-ons). Then received incorrect pr... See more
Not impressed. Totally understand that Covid-19 impacts everything but it took 20 days to receive my order. I keep receiving computer generated emails asking me to recommend them to my friends. Funny... See more
Company replied
I should have checked here first. My glasses broke like another review, while wearing them. I was going to process a return but I figure after reading other reviews I will just cut my losses and chalk... See more
Company details
Written by the company
Shop a wide selection of women's and men's affordable reading glasses, bifocals, reading sunglasses, and computer glasses in a variety of powers (+1.00 up to +7.00). Shop over 500 styles under $20.
Contact info
1300 Windhorst Way, Ste A, 46143, Greenwood, United States
- 1-800-210-3975
- readers.com
1.4
Bad
210 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Bought a pair from readers.com thinking…
Bought a pair from readers.com thinking it might be a step above the dollar store glasses, boy was I wrong. Cheap Chinese junk for 15x the price of the dollar store. Do Not buy from here its total garbage.
3 August 2020
Unprompted review
Reply from Readers.com™
Hi, Tim! We're so sorry that you were disappointed with the quality of the glasses that you recently ordered. We want our customers to be 100% satisfied with their purchase and we would love to help resolve this for you.
Our team would be happy to assist you in setting up a return or exchange if you would like. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
I would like to give it 0 stars
I would like to give it 0 stars. I might as well go to the dollar store and buy readers. Waste of my money.
3 August 2020
Unprompted review
Reply from Readers.com™
Thank you for sharing your feedback, Lorraine! We're so sorry that the glasses weren't what you were hoping for. We want our customers to be 100% satisfied with their purchase and we would love to help resolve this for you.
Our team would be happy to assist you in setting up a return or exchange if you would like. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
I take my first review back...
I have to modify this to a FIVE STAR now...CS took care of my glasses and even sent me a new pair. Excellent
(Initial Review)
One of the worst companies I've ever purchased from in my life. I ordered 2 pair of glasses and I know we're in a Pandemic, but it took weeks to arrive. One pair was the wrong magnification. I immediately went to the site to get a refund and they wanted me to pay for postage for THEIR mistake. I also received only a SINGLE communication saying they couldn't reply for 3-4 weeks. Thst was 2 months ago. Throw your money in a river before ordering from them.
1 August 2020
Unprompted review
Reply from Readers.com™
Hi, Robert! Thank you for sharing your experience. We're so sorry that it has taken us longer than normal to reply to your message.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Just like the other reviews
Just like the other reviews. Absolutely garbage. Buy your glasses from anyone other than this company. Frames broke after one month. Contacted and no response. Left a bad review on Facebook about this and immediately got a response saying to check my account but nothing. Funny how they advertise on Facebook and received an answer. Don't bother.
28 July 2020
Unprompted review
Reply from Readers.com™
Hi Lynda! Thank you for sharing your feedback and we're so sorry that it has taken us longer than normal to reply to your message.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
Additionally, we see that one of our Customer Happiness Specialist was able to assist you with your broken glasses.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Worst company in the world
Worst company in the world! Orders glasses, were not anything like I ordered, no one to contact if it is after Friday cannot even contact! Sent them back now almost one week later and no refund!!!! Time to contact credit card to dispute charge! Enough of this crappy company! BUYER BEWARE!!!!! 😠
25 July 2020
Unprompted review
Reply from Readers.com™
Hi Anne! Thank you for your feedback. We're terribly sorry that the glasses weren't what you were hoping for. We do show that your return/refund was processed 5 business days after your return arrived in our warehouse.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Nice glasses 1st time ordering
Well I just received my very first order from readers.com today yes it took a long time but so does everything else right now so I was worried or concerned about that I expected it.
I ordered a pair of bifocals and I ordered a pair of full readers with the magnetic polarized lens everything was as ordered they seem to be decent quality so far happy happy!
22 July 2020
Unprompted review
Reply from Readers.com™
Thank you for sharing your recent experience, Pat! We're so glad that you are enjoying your reading glasses. We are thankful for your patience while we worked through some challenges that COVID caused. We greatly appreciate your business!
Quality tanked-/big time
Used to love them but boy has the quality gone downhill. Dollar store kids’ glasses look better than the garbage I just received. I would be embarrassed to wear them out if the house, which means I can only use the bifocal sunglasses on my porch.
Never again.
20 July 2020
Unprompted review
Reply from Readers.com™
Hi, Patricia! Thank you for sharing your feedback. We're so sorry to hear that we disappointed you with this recent. We can assure you that we take our quality very seriously. If you would like assistance setting up a return, please feel free to call our Customer Happiness Team at 1-800-210-3975.
Almost a month to arrive
Almost a month to arrive. Broke in 2 days and were a child's size. Very dissatisfied with Readers dot com.
20 July 2020
Unprompted review
Reply from Readers.com™
Hi Thomas!Thank you for your feedback. We're so sorry that it took longer than normal for your order to ship/arrive and to hear that your glasses broke so quickly.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
We'd love to work with you to resolve your broken glass, please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Ordered my items and got face masks (8 of them) instead of what I ordered.
Ordered my items which was more than half price here in the states. After six weeks got a notification from USPS stating item left in mailbox and looked, no item other than an obscured envelop with face mask. Didn't think much about it and filed a " Not received item" complaint with post office. Then it dawned on me that the item received that day was what READETA sent when I verified tracking number. I immediately filed dispute with my credit card company. I should of listened to my intuition of If it's too good to be true, IT IS! I guess when China sent face mask, they were being sarcastic.
16 July 2020
Unprompted review
Reply from Readers.com™
Thank you for your feedback. We're sorry to hear that your reading glasses never arrived. We would love to assist you with this, as we do not sell or ship any face masks. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Bad deal, bad customer response
I fell for an offer of some percent off for new customers. I picked out frames and ordered/paid. I waited and waited, despite blaming covid for delays, it didn't seem warranted to have to wait so long. I finally got the product and my partner thought I was joking because they looked like carnival glasses: cheap and ill-fitting. I contacted the company and got a fast response, offering me a chance to return them for refund or swap them out. I did not end up receiving anything after my response of "Yes, please" other than the return label. I returned my pair of glasses, and then received an email stating I had been refunded the cost of the glasses but not the cost of the "free" shipping. So for $2.95, I have no glasses nor any further response to my several emails to them. They send me at least one promotional email a day but cannot bother to reply to me to make good on their offer to me. I'm not impressed, and would not recommend using them. Too many better options.
9 July 2020
Unprompted review
Reply from Readers.com™
Thank you for your feedback, Jacqueline! We're so sorry that it took us longer than normal to ship your order.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
Additionally, your order qualified for free shipping, which was not charged upon returning the glasses. The $2.95 was for the return label that was requested to send them back. We're so sorry for the confusion.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Terrible shipping prep too expensive…
Terrible shipping prep too expensive for cheap Chinese product. Took twice as long to ship as promised. Box was smashed when received, luckily glasses survived.
7 July 2020
Unprompted review
Reply from Readers.com™
Hi Danimal! We're so sorry that it has taken us longer than normal to reply to your message.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Wrong strength and sloppy!
My readers arrived today, 6-27-20, I was disappointed to see the computer glasses were 2.25 instead of 2.50 like I ordered. I'm not going to waste my time sending them back, I threw them out. I should have bought them from Walmart to start with.
30 June 2020
Unprompted review
Reply from Readers.com™
Thank you for the feedback. We're so sorry to hear that the glasses you received weren't the correct power. Please feel free to call our Customer Happiness Team at 1-800-210-3975 with your order number or email address that is associated with this issue. We welcome the opportunity to correct this for you!
Horrible, sloppy shipping, Customer Service is WORSE
Used to love this company. I did. But now? They are using Covid to justify bad and sloppy service. I placed one order. Waited 2 WEEKS. Of the 5 pairs, 2 were the completely wrong strength. Unusable. Not even a case of misreading something. Just totally wrong. No review of the order. I have been trying for 2 weeks now to contact them. On hold 45 minutes and gave up. Multiple emails. I get having phones understaffed (not really because so many companies are doing it remotely). But there is zero excuse for emails. None. Meanwhile one of the pairs went discontinued so I got it. Paid for it! Guess what! It just got here and was....WRONG STRENGTH. So now I have 3 useless pairs. No customer service. I just filed with PayPal. Enough. I am done. I want my money because I can’t trust a replacement.
26 June 2020
Unprompted review
Reply from Readers.com™
Thank you for your feedback. We are so sorry for the difficulty you experienced while trying to reach our Customer Happiness Team and that you were sent the incorrect glasses.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays and long hold times. Please know that we strive to provide excellent readers and prompt and caring customer service.
We can't apologize enough for letting you down. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
I'm in the same boat as everyone else - terrible customer service and no answers
I'm in the same boat as everyone else. Exchanged an order over a month ago - sent back the wrong three pairs and they were to ship the right three pairs. Nothing has shown up. Have emailed multiple times and called multiple times. On hold for over an hour each time. Can never get through to two different 800 numbers. This is a total joke. Don't tell me to call the 800 number because I can't get through!
25 June 2020
Unprompted review
Reply from Readers.com™
Thank you for sharing your experience, Tara. We are so sorry for the difficulty you experienced while trying to reach our Customer Happiness Team and that you were sent the incorrect glasses.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays and long hold times. Please know that we strive to provide excellent readers and prompt and caring customer service.
We show that one of our Customer Happiness Specialist was able to help resolve this for you on 6/27, but please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Odd Interpretation of Computer Glasses
Ordered computer glasses to replace some well-worn glasses that I'd been using. They sent glasses focused at about 8 inches. The phone is dead and they haven't responded to email. I'd avoid after this experience.
25 June 2020
Unprompted review
Reply from Readers.com™
Thank you for sharing your experience, Craig. We are so sorry for the difficulty you experienced while trying to reach our Customer Happiness Team and that your glasses arrived defective.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays and long hold times. Please know that we strive to provide excellent readers and prompt and caring customer service.
We show that one of our Customer Happiness Specialist was able to get this corrected for you. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Don't order from this company
Don't order from this company. Only 40% of my order was accurate which is a shame. I really liked 2 of the 5 pairs they sent. But because they also sent glasses I didn't order, and when I tried to initiate a return they sent a dead link to print out the shipping label and they NEVER responded to any emails - they've lost me as a customer.
24 June 2020
Unprompted review
Reply from Readers.com™
Thank you for sharing your experience. We are so sorry for the difficulty you experienced while trying to reach our Customer Happiness Team and for our error of sending the wrong glasses.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays and long hold times. Please know that we strive to provide excellent readers and prompt and caring customer service.
We show your return for refund has been completed, but please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Hope there's no problems
Nice glasses, seemingly non-existant customer service.
24 June 2020
Unprompted review
Reply from Readers.com™
Thank you for sharing your experience. We are so sorry for the difficulty you experienced while trying to reach our Customer Happiness Team.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays and long hold times. Please know that we strive to provide excellent readers and prompt and caring customer service.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
I love these glasses..
I love these glasses..This is my third shipment over the years..I have to get bifocal readers & have never been disappointed..I would recommend highly......thank you...
22 June 2020
Unprompted review
Reply from Readers.com™
Thank you for your feedback, Joy! We're so glad that you are enjoying your reading glasses, and we appreciate you trusting us to provide reading glasses that fit your style and needs.
Flimsy Frame!
The frame I received was very flimsy and no surprise that it broke at the most unexpected place - bottom of the rim. I was promised a refund over two weeks. Nothing received so far. Their Live Chat is off and phone lines remain unanswered for a very long time. I would not buy from them ever again
22 June 2020
Unprompted review
Reply from Readers.com™
Thank you for sharing your experience. We take quality very seriously and we're so sorry to hear your glasses broke.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays and long hold times. Please know that we strive to provide excellent readers and prompt and caring customer service.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Great glasses!/ service
I have purchased glasses twice. My order/ delivery was seamless. The quality has been good each time. My parents were impressed with my purchases that they are now ordering from Readers.com. And I will be a returning customer.
22 June 2020
Unprompted review
Reply from Readers.com™
Thank you for your feedback, Dee! We're so glad that you are enjoying your reading glasses. And thank you for spreading the word, as well! Word-of-mouth is our most appreciated advertising. We greatly appreciate your business!
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