Real Boiler Servicing ltd Reviews 294

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism and efficiency. Many appreciate the clear explanations provided by engineers, who take the time to detail the work done and offer helpful advice. Reviewers frequently commend the company for being reliable, punctual, and thorough in their work, often noting that they clean up afterwards. The service is often described as outstanding, with many expressing their happiness to use the company again. Some customers also mentioned receiving a full written report and honest, unpushy advice regarding potential issues.

What people talk about most

Service

Consumers find service to be positive. Many reviewers consistently praise the exceptional, outstanding, and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, anything we needed to know was explained to us. Have carried out several annual services as well as replacing parts which were no longer working. Prompt, reliable, trustworthy! I w... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend this company. They provided a quick appointment date and the customer service was great. The service was for my elderly father home. The engineer liaised with me and updat... See more

Company replied

Rated 5 out of 5 stars

Excellent service, Ibrahim came promptly and sorted our problem out efficiently. Told us exactly what the problem was and what he had done to sort it. Working very well now. Can highly recommend.

Company replied

Rated 5 out of 5 stars

What I like about this company is... - You know when they are on their way. - They do a comprehensive job (and clean up afterwards) - You get a full written report on what they have done and hone... See more

Company replied


Company details

  1. #31 of 77 best companies in Central Heating Service
  2. #8 of 18 best companies in Air Conditioning Contractor
  3. #24 of 61 best companies in Gas engineer
  4. #27 of 121 best companies in Heating service
  5. #28 of 99 best companies in Plumber

Written by the company

You can trust Real Boiler Servicing and Maintenance to keep your home safe and warm, throughout the year. We deliver a prompt and reliable service from Enfield, North London, with excellent customer reviews. With over 17 years as registered gas safe plumbing and heating engineers, Real Boiler Servicing and Maintenance are here for your gas central heating system and offer a specialist domestic central heating system service. Real uses modern testing methods with calibrated digital equipment to collect and analyse data from your boiler. This means you get a safer, faster service that saves you money. It also helps us to understand how your boiler functions over time, so anticipating potential problems before they occur. It is strongly recommended that you have your gas boiler serviced once per year. The reasons for this are gas safety, efficient running of the boiler and economy. If you arrange to have your service before the chilly weather sets in, you can avoid the hassle of an emergency call-out for a non-functioning central heating system. Some of our services include: Central heating system repairs and maintenance Gas boiler servicing Landlords’ Gas Safety Certificate testing (CP12) Gas safety checks Radiators, valves and thermostats Smart heating controls and thermostats for greater economy Shower installation and repair Water supply pipe repairs Gas cooker installation Power flushing radiators for efficiency gains Plumbing repairs Tap repairs Most broken boilers can be fixed. We concentrate on repairing and servicing domestic boilers, quickly and efficiently. We don’t install boilers or sell new boilers. That way, our customers save money by running their gas water heaters using less energy and for longer. Customer service and integrity are at the heart of our business. For more information and reviews on Real Boiler Servicing and Maintenance please see our Facebook and Twitter.


Contact info

4.9

Excellent

TrustScore 5 out of 5

294 reviews

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Rated 4 out of 5 stars

Good work

Good work. Can't 'bleed' bathroom radiator though. Too tight to loosen. All systems working fine now

3 May 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for your comments E Allen, please feel free to contact the office and request a Recall visit (free) and we can have a further look at this to see if there is anything that can be done.

Rated 5 out of 5 stars

Ibrahim is very reliable

Ibrahim is very reliable. We have been using his services for the past 4 years without any complaints. He always responds to our call outs immediately, something we found difficult to find in the trade. Very quick efficient job.Great service, thank you!

Elena and Marcin

27 April 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for your continued support

Rated 5 out of 5 stars

First Class Company.

Realboilerservicing will be my go to company in future, Ibrahim knows what he's talking about, a very honest and trustworthy guy.

26 April 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for choosing us and for your kind words

Rated 5 out of 5 stars

Very thorough

Very thorough, honest and a good price for the work done.

26 April 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for your comments

Rated 5 out of 5 stars

Very good service

Very good service. Explained problem and fixed it. Would recommend definitely to anyone who needs boiler rescue.

3 February 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for taking the time and for your kind words.

Rated 5 out of 5 stars

Faultless servicing

Cannot fault the service, the problem with the boiler was located and fixed immediately and efficiently. He didn't leave until everything was confirmed as now working perfectly. Informative also, so we understood what the work being done was in layman's terms. Personable and professional and very reasonable on costing, we'll be returning to use this business again if needed.

11 January 2019
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for your kind words, happy to be of service again when you need us

Rated 5 out of 5 stars

professional service, excellent

booking the appointment was very easy, and the engineer who came to do the service was very professional and knowledgeable, efficient and friendly. I intend to use the company again.

16 December 2018
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

thank you for taking the time to review our services this is really useful feedback

Rated 5 out of 5 stars

Excellent

As in previous years, excellent service. We have no hesitation to recommend Ibrahim.

14 December 2018
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for your kind words

Rated 1 out of 5 stars

Boiler repair

Knowledgeable and reliable.
That was my original comment after Real Boiler services did several jobs for me. Then in December the service went completely down hill. A valve on the boiler was changed then left leaking. An appointment was booked on a Friday morning I waited in all day and no one turned up at all, on Saturday I received an apology and a promise to come first thing the following Thursday. Again we waited in all day and no one turned up. I hate leaving bad reviews but that's the point of a review site. Real Boilers get your communications sorted out if you are not coming say so, before you are due to come not the day after.......

10 December 2018
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

Thank you for your comments and for being open and honest that is the whole concept of *Real and indeed we want our reviews to reflect a true image of the business. *Real does not claim to be perfect and clearly on this occasion, we have failed to meet your expectations and have work to do to rectify this and our communication overall.

Thank you once again for your feedback and please don't hesitate to contact us if there is anything we can do to rectify this.

Rated 5 out of 5 stars

Once again an excellent service and…

Once again an excellent service and job. Ibrahim is very professional and honest. He does not mind answering any questions even after the job has been completed. I use Ibrahim for all my plumbing needs and would not hesitate to recommend him

27 November 2018
Unprompted review
Real Boiler Servicing ltd logo

Reply from Real Boiler Servicing ltd

thank you for this wonderful review, pleased we could help

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