Real Foods Reviews 

4,830
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive range of unique, high-quality products, many hard to find elsewhere. The ordering process is straightforward, and many appreciate the prompt delivery and careful, secure packaging, ensuring items arrive intact. However, some customers encountered delivery issues, such as unexpected delays or a lack of communication. A few also reported problems with packaging, noting weak boxes or damaged items. Additionally, some reviewers were dissatisfied with product accuracy, mentioning incorrect items or unapproved substitutions.

What people talk about most

Product

People report positive experiences with products, highlighting a great selection of high-quality items, many... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Order

Customers had positive experiences with order, often praising the ease of ordering and the promptness of... See more

Quality

Clients share positive opinions on quality, consistently praising the good quality items, produce, and... See more

Service

Reviewers consistently mention positive feedback about service, highlighting great service, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

I wanted a product I can no longer buy locally, but because I am on an "offshore island" (only 3 miles from the mainland and normal charges apply with Royal Mail and many couriers!) the delivery charg... See more

Company replied

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

ReaFoods has gradually shifted towards selling brands, away from "ingredients". But the ingredients are still there, in droves, and very high quality they are too. Deliveries work well with good comms... See more


Company details

  1. Fitness and nutrition
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,830)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered organic garlic, what I got was !

Ordered organic garlic, and what I got was out of date, poor quality fungi infested garlic...
I paid nearly 10 pounds for this piece of .....t
Best to go out and buy from Sainsbury's or Tesco...these small firms have no chance

7 June 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review. We do apologise for the condition of the Vegetables you have recieved. We have issued yourself a full refund for this order.

Rated 5 out of 5 stars

EXCELLENT OVERALL

EASY TO ORDER
KEEPT UP-TO-DATE WITH EMAILS
PROMPT DELIVERY
GREAT PLACE :)

7 June 2024
Unprompted review
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Reply from Real Foods

Thank you for leaving this review, it is greatly appreciated.

Rated 5 out of 5 stars

Organic wax free lemons

Purchased some organic wax free lemons from Real Foods as these seemed to have become difficult to get from our usual supermarket suppliers. When they arrived the difference in quality between these and the run of the mill supermarket offerings was obvious and made the cost of delivery well worthwhile.

4 June 2024
Unprompted review
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Reply from Real Foods

We are glad that you are enjoyed the Lemons! Thank you very much for taking the time to leave a review, it is greatly appreciated.

Rated 5 out of 5 stars

The prices are great

The prices are great, the range is extensive, the communication is excellent and the customer service is exemplary

20 May 2024
Unprompted review
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Reply from Real Foods

Thank you very much for taking the time to leave this review, it is greatly appreciated.

Rated 5 out of 5 stars

Ethical

Ethical, truly ethical. They looked after us duriing the Covid outbreak and I have found them to be lovely people to speak to on the 'phone... no chasing round trying to speak to a real person. They don't take payment until the box has been delivered. If we had a problem with a delivery company they gave us a choice of other companies to try. Unlike some other stores they carry a huge range of ingredients, not just the most popular. This is wonderfuf if you are cooking organic vegan food from scratch.They also have their own label for some things. When I first went to Real Foods many years ago, I came across a review that said the Packing was an art form. They were right!

8 April 2024
Unprompted review
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Reply from Real Foods

Thank you so much for taking the time to leave this lovely review, we really do appreciate hearing from repeat customers. We are very pleased to hear that you have had such an enjoyable experience when shopping with us. We will make sure to pass this praise onto our team.

Rated 5 out of 5 stars

Good website

Good website. Very reasonable shipping. Good food products. Well packed and arrived in good time. Good communication too.

🙏

14 May 2024
Unprompted review
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Reply from Real Foods

Thank you so much for taking the time to leave us this review. We are glad to hear you are pleased with our service.

Rated 5 out of 5 stars

Really great service

Really great service, and wonderfully fresh, obviously organically grown vegetables

17 May 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave us this feedback, we really do appreciate it. Always great to hear customers are happy with the produce we provide.

Rated 5 out of 5 stars

A good find!

Competitive price for a sought after product transacted with redeeming customer consideration overcoming brief availability issue.

6 May 2024
Unprompted review
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Reply from Real Foods

Thank you so much for taking the time to leave us a review, we really appreciate this.

Rated 5 out of 5 stars

Very happy with products and service

Very happy with products and service. Nice company to deal with. Will use again.

5 May 2024
Unprompted review
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Reply from Real Foods

Thank you very much for taking the time to leave a review, it is much appreciated and we look forward to having you back again.

Rated 5 out of 5 stars

Real Foods supply good tasting dried…

Real Foods supply good tasting dried fruit, this is what I come back for. Tasty and good quality improves everything that I use them in

30 April 2024
Unprompted review
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Reply from Real Foods

Thank you very much for taking the time to leave a review, it is greatly appreciated.

Rated 5 out of 5 stars

Always pleased with this company

Always pleased with this company. A+

1 May 2024
Unprompted review
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Reply from Real Foods

Thank you so much for taking the time to leave us this review. We are glad to hear you are pleased with our service!

Rated 5 out of 5 stars

Sourced a product that was difficult to…

Sourced a product that was difficult to find and much more expensive elsewhere. Good communication and quick delivery.

30 April 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave us this feedback, we really do appreciate it. Always great to hear customers are happy with the service we provide!

Rated 5 out of 5 stars

25kg Organic Oat Groats

Excellent product, good price, very well packaged and fast delivery. I have shopped with Real Foods before and cannot fault their customer service. Highly Recommended*****

28 April 2024
Unprompted review
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Reply from Real Foods

Thank you so much for taking the time to leave a review, we greatly appreciated. We always love to hear from our repeat customers.

Rated 1 out of 5 stars

Excess sugar on fruits. Disgrace.

Regularly seek healthy food. That is RF claim.
I/we need to reduce rich fructose fruits...
Dried fruit is not the best.....higher in sugar/fructose.
But, I do like dry sour cherries.....checked tart was same as sour on RF plastic bag.....and, unfortunately, didn't spot it was loaded with refined sugar (& sunflower:(
Either they do things right with their expensive healthy approach, or let folks admit otherwise.
Profoundly disappointed. My error....
Nonetheless, 'Real' foods???

Not impressed....putting sugar in sour cherries is plain wrong for 'real' foods. End off. I accepted I hadn't spotted this at the RF shop. Sent back my retail shop £4 bag. Gave a complaint....no response.

Clearly not the right retailer I used to enjoy. And, LF's TP response not owning up. Fructose is genuinely a health risk.

29 April 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave this review. In regards to the Real Foods Dried Tart Morello Cherries having sugar and sunflower oil added to them, this is a non-organic product which means that ingredients are some times added to these products, whereas Organic is all natural no added ingredients. The ingredients for our Real Food branded products are specified on the label on the front of the packaging.

Rated 5 out of 5 stars

Amazing

Amazing. I am first time buyer. I ordered 25kgs of organic pinto beans which were out of stock at the time of ordering and I got them within a week. Excellent customer service either by e-mail or phone all the way. They will even track your delivery if there is a problem.

26 April 2024
Unprompted review
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Reply from Real Foods

It is always great to hear from our first time customers and it is good to hear about of our staff being so helpful - we will pass the message on to them. Thank you for taking the time to leave a review, it is greatly appreciated.

Rated 5 out of 5 stars

Good customer service

Really quick to reply to a query.

17 April 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave this feedback for us. We really do appreciate it.

Rated 5 out of 5 stars

Outstanding business on so many levels!!!

This was my first time using Real Foods. Top quality products, outstanding customer service and great communication. You can't ask for anything else. Highly recommended to all. AAA+++ Thank you.

16 April 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review and leaving those kind words, it is greatly appreciated. It's always lovely to hear from first time customers.

Rated 5 out of 5 stars

Always fast

Always fast, great service

15 April 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave this review. We are pleased to know that you are happy with the service we provided.

Rated 4 out of 5 stars

Brilliant service

Brilliant service, fast delivery, great quality products.
Ive been trying a Paelio diet and theres so much to choose from. Ive had a variety of different goodies. My only negative is I ordered some turmeric root with my last order and one of the roots was a looking a bit old and tired. Otherwise its the second time I've purchased goods from here and I love it, I won't be looking to do my whole foods shop anywhere else.

17 April 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review with us, we really do appreciate it.

Rated 5 out of 5 stars

Competitive prices

Competitive prices with reasonable postage costs...orders always arrive quickly too.

11 April 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review with us, it is greatly appreciated!

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