Real Foods Reviews 

4,829
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, highlighting many unique and hard-to-find items not available elsewhere. Reviewers frequently commend the efficient service, straightforward ordering process, and the prompt delivery of their purchases. Many also noted that items arrive carefully packed, ensuring products are protected during transit. However, some customers also noted issues with packaging, reporting instances of damaged boxes, split bags, or broken items upon arrival. These concerns sometimes led to contents being mixed or difficult to handle, with some heavy deliveries requiring better boxing.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the great selection of good quality items, many... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent and superb quality of both... See more

Order

Customers consistently note positive experiences with order, praising the ease and speed of the ordering... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more

Company replied

Rated 5 out of 5 stars

ReaFoods has gradually shifted towards selling brands, away from "ingredients". But the ingredients are still there, in droves, and very high quality they are too. Deliveries work well with good comms... See more


Company details

  1. Fitness and nutrition
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(4,829)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order number: 459980

Order number:459980
I appreciate the Vegetarian, Organic and Fair trade
produce
Also many produce I cannot purchase else where
My orders are deliver remarkable quickly

10 September 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We really appreciate you taking the time to leave this review for us, thank you very much.

Rated 5 out of 5 stars

Beautiful lemons!

Beautiful lemons!
I ordered lots of lemons from Real Foods for the first time.
The quality was superb and I will definitely use Real Foods again.

7 August 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave a review, we really appreciate this. We are very happy to hear that you are pleased with our Lemons.

Rated 1 out of 5 stars

Order cancelled

I placed an order, only to be emailed the next day saying it was cancelled because the product is ‘end of season’ and no longer being sold. If that’s the case, why does the website still allow the order to go through? Even more frustrating — I tested the site again and it’s still taking orders for the same item they told me they can’t supply. Completely avoidable, misleading, and a waste of my time.

12 August 2025
Unprompted review
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Reply from Real Foods

We do apologise for this item not being available, we were expecting a delivery, but due to it coming to the end of its season our supplier was unable to fulfil our order. We believe that we contacted you when your order was placed, as soon as we were aware that no supply was available. Unfortunately, our website only updates overnight, so this is why it was still showing as available to purchase, later that same day.

Rated 5 out of 5 stars

Very good customer service

Purchased a small gift which was at a reasonable price compared to other stores. It arrived quicker than expected, however the box was unfortunately damaged. Great customer service from Toni, very quick to reply, apologetic, and sent out a replacement (in perfect condition) within days. Very good service.

7 August 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave this review, we really do appreciate it. We are very pleased to hear you are happy with the service we provide.

Rated 1 out of 5 stars

Good company, poor product.

The company is probably fine but the product was terrible. Not fresh wheatgerm but nasty dried up stabilised wheatgerm that I would never have bought if it had been described properly. I would send it back but I had to open it to find out what it was like as the packaging was opaque.

20 June 2025
Unprompted review
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Reply from Real Foods

We would really appreciate it if you could contact us via our customer service email (Webshop@realfoods.co.uk) so we can investigate this further. We would be happy to arrange a refund for you.

Rated 5 out of 5 stars

Very satisfied

Large selection of products, responsive and helpful customer service, great offers and free delivery. Cheaper than Amazon.

17 June 2025
Unprompted review
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Reply from Real Foods

We really appreciate you taking the time to leave this review for us, thank you!

Rated 5 out of 5 stars

Minimal packaging

Minimal packaging, no unnecessary colourful plastic, and good quality food.

17 June 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for this review, we really appreciate it!

Rated 5 out of 5 stars

Organic rye grains for mushroom cultivation

I use the organic rye grains to produce grain spawn for mushroom cultivation. They are very good and, hydrate easily and quickly.

10 June 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave a review, we are very happy to hear that you are pleased with our products!

Rated 5 out of 5 stars

Good choice of food.

Good choice of food.
Well packaged with sustainable packaging.
Good communication.

5 June 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave a review, it is greatly appreciated!

Rated 5 out of 5 stars

Excellent Great products and a good…

Excellent Great products and a good price. Rapid delivery and good packaging. I will be a regular customer from here on and will recommend to friends.

6 June 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for taking the time to leave this review, we are very pleased you are happy with the service we provide.

Rated 5 out of 5 stars

They never disappoint

I have been ordering from RealFoods for years and i have always had a good experience: great selection of products at reasonable prices and speedy delivery. This time was no exception

30 May 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for taking the time to leave this review, we are very pleased you are happy with the service we provide.

Rated 5 out of 5 stars

I have been using Real Foods for a while. 100%

I have been using Real Foods for a while as they have items I can't get elsewhere. Also very easy website to use. They always pack and deliver very quickly unless out of stock. If that happens they give you sensible options. I always say wait until all in stock. Never long.

31 May 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for taking the time to leave this review, we are very pleased you are happy with the service we provide.

Rated 5 out of 5 stars

Impressed with ease of ordering and fast delivery

This is my first order from Real Foods. I enjoyed some oatcakes while on holiday in Scotland and wanted to buy some more when i got home.
Real foods stocked them and it was easy to order and delivery was much faster than I expected.

22 May 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for taking the time to leave this review, we are very pleased you are happy with the service we provide.

Rated 5 out of 5 stars

Great products

Great products, inexpensive and delivered really quickly

14 May 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for this review, we do appreciate this.

Rated 5 out of 5 stars

Quality food…

I'm trying to lose some weight so it's important to me that I enjoy the food I eat. I tried Real Foods for buying items that are not readily available in supermarkets and I've been impressed with the excellent quality and service.

7 May 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We really appreciate you taking the time to leave this feedback for us. Thank you very much.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery , from one end of the country to the other. :) Good quality foodstuff, all natural, or organic . Have ordered many times from this company, never any problems .

30 April 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave such wonderful feedback, it is greatly appreciated.

Rated 5 out of 5 stars

I have been shopping online with Real Foods

I have been shopping online with Real Foods for many years, they have never disappointed either in product or delivery, very reasonable and outstanding service.

23 April 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave such excellent feedback, it is greatly appreciated.

Rated 1 out of 5 stars

Not one friendly staff member

Not one friendly staff member , ask a question and get looked up and down like a criminal . Bad attitudes and Lazy . Food standards bad too , bought Clove Garlic that looked beautiful and fresh , got home to discover it was damp and mushy inside , free range eggs are horrible , shells were damp like wet cardboard , prices are of the chart expensive . Not just on one occasion .

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Best service, best organic food, fast

Really happy with the excellent service from Real Foods. Fantastic quality of veg, fruit and all other produce received and the quick, hassle free delivery service.
The free delivery over £50 and the speed of delivery means I can use Real Foods for most of my weekly shop and am so grateful that it's possible to get such lovely fresh veg and fruit from Real Foods when I live so far away.
The flavour, freshness and quality of the veg and fruit is so much better than that which I bought elsewhere until now. So much so that it's added greatly to my pleasure in cooking and eating.

8 April 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for taking the time to leave such wonderful feedback, we are very pleased you are happy with our service.

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