Realisationpar Reviews 297

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the refund process, noting difficulties in obtaining full refunds, especially for discounted items, and issues with return policies. Customers also frequently reported problems with product quality, describing items as flimsy, cheaply made, and not matching descriptions or expected standards. Additionally, many found the customer service to be unhelpful, slow to respond, and often providing irrelevant answers. Conversely, some people were satisfied with the customer service, describing it as helpful and responsive. A few other people also felt that the product quality was amazing, highlighting beautiful designs and durable materials.

What people talk about most

Product

Consumers find product quality to be ambiguous. While many reviewers express love for the designs, fit, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers report extremely poor service,... See more

Refund

Users describe negative interactions with refund processes. Many reviewers report difficulties obtaining... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report issues such as unshipped items,... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed disappointment, citing poor... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I wish that Realisation Par would consider offering duties payable at check out rather than at time of delivery. A lot of online retailers are offering it now and as a Canadian I don’t feel comfortabl... See more

Company replied

Rated 3 out of 5 stars

I love the patterns of the RP dresses and that they’re made mostly out of 100% silk. I wish some of the dresses were double lined or made with removable lining because some of them are just a bit t... See more

Company replied

Rated 3 out of 5 stars

Recently bought a dress with a discount. Had double checked all the measurements before purchase and when the dress arrived it did not match the measurements. I contacted them and after a bit of... See more

Company replied

Rated 4 out of 5 stars

I own six dresses from RP and this is my 3rd online order with them. Absolutely love their designs and how they make me feel. I've only had an issue with the most recent order during the 25% sale, wit... See more

Company replied


Company details

  1. Clothing Shop

Written by the company

Réalisation Par was founded by Alexandra Spencer and Teale Talbot. Our styles are available exclusively through our online stores with worldwide shipping, and from our flagship retail store in London.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

297 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Don’t be fooled

Don’t be fooled! Please ladies find somewhere else to buy your items of clothing. All I received was poor quality items for an exorbitant price.

I purchased the Naomi skirt and the seam where the tag was placed was loose and such bad quality that my skirt shape differs on that side and sticks out.. you can just tell it’s not right and doesn’t sit well.

So disappointing for a “high quality ethical brand”..

I will never buy from here again. Reformation is so much better.

19 August 2022
Unprompted review
Rated 2 out of 5 stars

Cheaply made, poor quality.

I purchased a baby tee from here and the quality was so bad. The material is overly stretchy and it has faded so much after only a few washes. Not to mention there was a small hole by the tag. 100% NOT worth the RRP.

13 October 2022
Unprompted review
Rated 1 out of 5 stars

WOST CUSTOMER EXPERIENCE

Don‘t order from RP!

as a petite woman I was pretty excited to find a brand that offers XXS. I placed an order and it arrived few weeks later.. they messed the size and I got XXL instead!!!!!

I sent so many emails since June and today still no replacement or initiative from their side. This has been truly my worst customer experience !!!!! No replacement sent until today. Complete waste of money for me and it’s their fault.

I don’t understand how receiving the wrong size is ok.. and how till today (October) no replacement sent.

21 July 2022
Unprompted review
Rated 1 out of 5 stars

Do not buy from Realisation Par!

Do not buy from them! It's been three weeks since I placed my order (for over €200) and they still haven't shipped it. I've sent multiple emails, Instagram DMs and I've never had a response.

20 September 2022
Unprompted review
Rated 1 out of 5 stars

Scam Company Hiding Behind Celebrity Endorsements

This company may seem legitimate because of their celebrity endorsements, but they are SCAM ARTISTS!
If you are unsure, just watch their instagram comments in real time---they get several comments per post from angry customers they have scammed, and they very quickly delete the comments. They somehow get away with scamming people out of their money, and not being held accountable, which will change very quickly if more people report them to the department of Consumer Affairs/Attorney Generals office. Their owners Alexandra Spencer and Teale Talbot have zero integrity. Alexandra Spencer also deletes comments and couldn't give a damn that their customers suffer. They're bankrolling off of stealing from people.
Realisation Par has the absolute worst customer service I've ever dealt with, and the owners are equally as disgusting for not caring.
This company is selling cheap, low budget, made in China, fast fashion dresses. Realisation Par sold me a shirt designed by Claudia Schiffer, and it arrived defective and damaged. Realisation Par customer service wrote me an email stating that I could discard the shirt, and that they would send me a new one to replace it... and when I consented to doing that, after getting rid of the shirt, Realisation Par then told me I needed to send the defective shirt back, after the fact, even after I'd already discarded it per their instructions.
Then Realisation Par ignored my emails and instagram comments and messages for weeks, deleting any public comments, without sending a replacement or a refund. They only finally responded when they realized I wasn't going to just fade away, and made me go through back-and-forth emailing for A MONTH, and then challenged my dispute with the bank, even after I told them I had a death in my family and didn't have time to deal with this, and wanted it resolved per the original agreement. Owners Alexandra Spencer and Teale Talbot, and Realisation Par are the most disgusting garbage institution have ever shopped with in my life. They can delete as many comments as they'd like on social media---their company needs to be investigated.

14 September 2022
Unprompted review
Rated 1 out of 5 stars

Bought a $250 dress on sale for $178

Bought a $250 dress on sale for $178 - this item was drop shipped from China and was poorer quality than Shein, it weighed as much as a tissue and was completely see-through. They wouldn’t let me return it because it was on sale, which was a hidden clause. This company is a SCAM.

12 September 2022
Unprompted review
Rated 2 out of 5 stars

Completely see through

My experience with RP is another example of why to not trust companies that don't allow reviews for their products. The dress is pretty enough but it is completely sheer (not shown that way on models on website) and overpriced. The fact that I need to buy another garment to wear under a $240 dress is absurd. I understand if companies can't show straight up nipples at least show the models wearing something under so we can grasp how sheer the clothes are. I feel duped but not SOL.

31 August 2022
Unprompted review
Rated 2 out of 5 stars

Bad quality

The dress looks nice but the quality is awful. Considering I bought a 250$ dress the fabric is thin and frail and looks like a 30$ dress from Zara. I contacted customer support because the dress had a small tear after just ONE use and they told me that if I don't wear it tight it wouldn't be an issue. An insult considering the price tag. DO NOT BUY with them.

31 August 2022
Unprompted review
Rated 1 out of 5 stars

Poor quality

The price point should shock anyone. I bought a dress in my usual size, it fitted me ok but then after just a few uses (3 tops) it began to get tended in the seems, and to tear apart - literally tear apart alone! Ridiculous and completely outrageous!! Almost 300€ for such a low quality dress. DO NOT BUY, really, save your money!

23 August 2022
Unprompted review
Rated 1 out of 5 stars

I can only approve the same experience

I can only approve the same experience. A lousy unfriendly customer service. And a very bad quality of their dresses overall. the asking price is simply an impudence. they try to cheat customer by expressing wrong descriptions
intentionally. but pulling all shipping costs on customers side, they try to force you to keep such a poor quality. i’m still shocked! Never again!!

18 August 2022
Unprompted review
Rated 1 out of 5 stars

I ordered three dresses and one of them…

I ordered three dresses and one of them didn’t arrive. Emailed customer service and have been waiting a while hear back. This is so upsetting you would think the customer service is better considering each dress is $250 dollars. Also, the quality is lacking BIG TIME. The material looks cheap and inexpensive so I can’t recommend this brand to anyone.

19 July 2022
Unprompted review
Rated 2 out of 5 stars

Pro tip: Take your business elsewhere

After years of dreaming about purchasing one of their dresses, I have to say that I am very disappointed. I can honestly say that my 250-dollar dress looked like something I could find on the sale rack at an outlet store. It didn't feel luxurious at all. The quality was just so underwhelming, flimsy, and incredibly thin. While the fabric looked opaque in photos it was completely see-through in real life. Given the price point I almost feel scammed.

In addition, their return system was really quite bad. And as if that isn't enough, as I'm getting older I'm starting to realise just about how sexist their branding and marketing is. Needless to say I'm returning my dresses and I think I need to see a lot of changes from Réalisation Par before considering shopping there again. Which is a shame as I really like their designs. All of this said, I have only tried 2 items from their collection but my thoughts seem to be shared by many reviewers.

12 July 2022
Unprompted review
Rated 5 out of 5 stars

Online shopping made easy peasy

Online shopping made easy peasy! Super fast delivery-(I literally live in the middle of nowhere)! Items are just as gorgeous as you see online. I returned one item with no problems. I’ll be back for more Rat and Boa!

11 July 2022
Unprompted review
Rated 2 out of 5 stars

horrible quality for HOW EXPENSIVE IT…

horrible quality for HOW EXPENSIVE IT IS. just bought the inez dress and first of all the material is paper thin and feels like sh**. Secondly, the side zipper puckers because the material is so thin and crappily made, making the whole dress look off and cheap. DON’T buy not worth it at alllllll

11 July 2022
Unprompted review
Rated 1 out of 5 stars

THEY SHOULD BE HELD ACCOUNTABLE FOR…

THEY SHOULD BE HELD ACCOUNTABLE FOR THEIR HORRIFIC AND UNPROFESSIONAL OPERATIONS!

To the team at Realisationpar!

Order #589761

THIS IS ABSOLUTELY Unacceptable. We have now waited for this package for over 6 weeks and we have gotten no updates and the FedEx information that’s available says no update available.
We would like a FULL refund including shipping!
We have not heard from you and there’s no phone number to contact any one. It’s extremely frustrating as you can imagine.
I have already sent several messages. We relied on this to be here for my daughter’s graduation in mid June and I didn’t happen and now the package seems to be LOST so please refund the original form of payment ASAP!

Also respond to my email and confirm that this was received.
It’s extremely Disappointing as we have been shopping with Realisation for many years. It’s just a so unprofessional on top of everything!

CATHRINE WHITE
PRODUCER
NEW YORK

8 July 2022
Unprompted review
Rated 1 out of 5 stars

Ordered a dress last Thursday (8 days…

Ordered a dress last Thursday (8 days ago)for an event tomorrow. On the website it says shipping takes 2-3 business days - ample time to reach me, so I thought. The dress has still not even been dispatched over a week on from order, I have contacted Customer Service repeatedly and have been speaking to Lucy who has told me each day that it's going to be dispatched that day and it hasn't been. I'm now trying to cancel my order for a refund as this is shambolic. For a premium price point this service is terrible. Avoid!!!

8 July 2022
Unprompted review
Rated 1 out of 5 stars

Ridiculously horrible and laughable…

Ridiculously horrible and laughable customer service. I’ve reached out several times and I simply have not received a response. Additionally, if you want to return or exchange an item they expect you to handle all shipping related responsibilities yourself.

7 July 2022
Unprompted review
Rated 1 out of 5 stars

Poor service

Poor service. I have sent several emails and they are slow in responding. I returned a dress that was delivered at their adress for a week ago and they still haven't sent the requested dress in return.

4 July 2022
Unprompted review
Rated 1 out of 5 stars

Where’s the customer service???

I really love their dress, i have 5 of them in my closet. But then there’s something wrong with my latest order, I received a wrong dress, the same day of the delivery I request a return so I can get a store credit, after 5 days I finally got email back they wanted me to take some pictures of the dress and package, so did right away and sent the pictures they requested

Now 2 weeks later I heard NOTHING from them back, I can’t return the wrong dress without a special number/code from them
This is sooo embarrassing for realisation par such a popular brand with awful customer services. Now what? I have the dress I didn’t order, no refund , no store credit

So ladies, finger crossed your order go smoothly because if not there’s no customer service!

30 June 2022
Unprompted review

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