Movers USA Reviews 8

Absolutely do not use this company. I have not dealt with a bigger liar than Miles. My move was a night mare from start to finish. If you care at all about working with a company you can trust with your items. If you care at all about working with a company that is on time and professional. If you care at all about being lied to about all aspects of your move. Do not use this company.
Do not trust anything Miles will tell you.
This is not just a review this is a warning to hopefully protect you from a horrible move from start to finish. Also be aware nothing will be protected from damage they will have no wrap as promised and want to make your move a two trip move on top of everything else.
Horrible

Overall successful move of a 2 bed house 260 miles away. Van was 1 hour late arriving, but this was communicated well and they arrived at the revised time. Efficient and courteous drivers went out of their way to help and make sure furniture was where we wanted it.

Would recommend

Today we have moved in to our new home. They were excellent with utmost professionals. Thanku for the help. We will definitely use them again.

Reasonable Movers Ltd subcontracted the entire job and two luton vans turned up to move a four bedroom detached house which clearly wasn't sufficient. When that was raised, we were told they would run multiple trips. During the loading of the first trip our fridge was badly scratched as was the flooring (both old and new house), which was highlighted to Adam. He said insurance would cover this. Before they would unload the first vans, Adam demanded full payment (or would not unload) and also said we would have to pay for an additional trip. We said the quote was to move full house, but he said they only allowed for one trip and wanted another £1000 (on top of £1500). The quote did not say this and even said 'nothing would be left behind' and this would be the full amount we'd pay. I had no choice but to pay as time was critical. I tried calling Adam back to resolve, but no answer, so I had to pay the subcontractors direct (£300 more) for an additional trip. After the move we contacted Adam and he claimed damage was caused on second run and that insurance wouldn't cover this. We have contacted Adam but no response now. We also had a list of items left behind - some of which we had to leave to the new house owners - and we also had to hire another vehicle to collect items. We will be seeking legal advice and if anyone would like to discuss this and join me, let me know.

Communication started off well and they were flexible on moving days. However on the day of the move, a van that was only just able to fit in our belongings arrived. Before, we had sent videos of our belongings and a list of what we had. This clearly had not fully been taken into account. Our belongings were shoved into the van in order to make them fit by the removal men. This resulted in an essential part of the bed being bent significantly, which the men tried to bend back into shape. Much of our furniture is scratched or chipped, as they didn’t seem to use any protective blankets in the van. We also lost a whole set of plates and glasses, as they were all broken upon arrival. After the move, we were told that we would be able to claim on their insurance and that they would get back to us after payment was received. We paid on the day but this resulted in confusion and a threaten of bailiffs (due to a miscommunication between people at the company). This was then resolved and a receipt was received. After several attempts of communication a few weeks after the move, I have had no reply about the plates. Really not pleased by the service we received. Would not recommend.

Our original movers cancelled with less than 24hrs notice. Reasonable Movers saved the day.

I cannot express how professional reasonable movers were throughout the day. The four gentlemen moving us worked tirelessly and ensured all our property arrived safely.

We would also say that the support from the office based staff member (Adam) was also first class with regular contact and prompt response to our contacts.

This was a very stressful time but Reasonable Removers made sure we moved safely and saved the day.

This is a review for a move that took place on June 29th 2021.

Packing day (28th) went smoothly.

Unfortunately moving day was not so great. We called for an ETA in the morning and were told 9am. By 10:30 we were told a van had broken down and another team would be out to us once they had finished another job. Due to waiting to offload they could not get to us.

Eventually, they got another company to come to us. However, they got to us around 6:30pm. The second company worked very hard and started offloading at our new property that is 6 minutes away around 9pm. They finished around 11pm.

We appreciate that our move did go ahead but unfortunately we were not made to feel confident of this on the day at all. It made for an extremely stressful experience, especially as we have two very young children to take care of, and had additional stress and anger from the estate agents and our own buyer.

We received a 20% discount from Reasonable movers for the inconvenience. However, the original price was around the £3k mark - a very high price for moving a small 3 bed house 6 minutes down the road. We now have our buyers expenses to pay. I had also hired a van myself when we found that we that we were unsure as to whether they would turn up, so have also absorbed that expense. Reasonable movers have said that the 20% discount takes into account any additional expenses we incurred.

2 stars given because we actually moved with help in the end but would prefer to give 0 for the actual stress caused on the day and the expense involved.

Called for a same day move and finalised within minutes.

Prices were very competitive and move itself went smoothly with zero casualties(!) the movers came prepared and made it a very painless process.