Rebag Reviews 

Andrew from the Santa Anita store has been a huge help in my two purchases from Rebag. He’s a fantastic employee.

Kimoney was very helpful in resolving my trade order

A very smooth and delightful process. Great communication from Alyssa at White Plains store! She gave me updates through each step of my trade! Very pleased with all of my merchandise from Rebag!

Joonsoo Sin was able to help with a fairly complicated issue with an item that was shipped for store credit, there were several emails back and forth, and they were persistent in getting it resolved sufficiently.

great experience, fast service.

Rebag has a great selection of luxury items. Recently purchased the Hermes GriGri Rodeo bag charm. Very nice and arrived quickly and as described. I have purchased from Rebag several times. They are my go to luxury resales.

The clerk that served me was very professional helpful and nice!

I purchased a Gucci bag labeled Excellent condition. The bag has pilling on the strap, and multiple stains on exterior of bag. This is a bag in good condition but not excellent condition. I did inform my Rebag concierge and received no response. The bag shipped very quickly, the bag is authentic, but misrepresented.

Great customer service
Friendly staff

Oluvres provided excellent customer service.

I purchased a Fendi Mia Bag 10/12/2026 from Rebag. I am a non member. #12847436. Paid with my Affirm account. Purchase price $1063.00 Upon receiving bag which was in very good condition., however the chain strap was too short. Decided to return on 10/16/2026. They refunded all but $93.00. They charged shipping fee and protection $40 to and from and a $50.00 restocking fee. I was told this is standard. I have been purchasing bags for over 8 years and returning and never have i had to pay this outlandish amount. I called and was told this is standard and there is nothing that can be done. Please publish this so buyers can be aware

Akilah is excellent. Provide me full of servicemen support while I need Rebag assistance. Thank you Rebag!

The item is described as being in excellent condition, but they sent me a shabby wallet that is only fit for the trash. 😡

Rebag is a complete scam. They used to take 1 month to even do any inspection on the sent item - then sent me back a fake bag.

Now, after another submission, they promised the payout will be processed, after it is checked, and it will take 30 days. They gotten back with such a delayed response, that I will get a payout after more than 3 months. Anyone making their way to them because of the selling, do not do it - their customer service is non-existing. There's no way to connect over the call, although they state that you can start calling at 9 AM. After 2 months of trying to contact, I can tell, the phone line is non-existing with the pre-made selection that leads nowhere. Same with the chat support. They claim they have an active "team" that can help via chat, but there is no way to contact the live person on the chat, only the pre-made answers. They will chase you via "sale texts" until you send your items, but unable to EVER respond to any replies you may have. Their email responses are lame, automatic, rude, and extremely delayed. If you want to save yourself nerves, don't do it.

Experience with World trade center - they told me that if I drop off a bag in WTC, the payout will be quicker. They were doing their own inspection and on top of that, stupidly ask for ID, which is not correct, since you only ship to their warehouse without the ID. They are making processes way more complicated. They are trying to be diverse by having lgbtq staff - that are untalented, stupid, so opinionated, and don't take any client service seriously and there is no sense of urgency.
These people also evaluated the hangbag for way less, over a significant amount less than what it was quoted for, even after sending all the photos and everything. There is nothing wrong. But they are just a complete great scammers, so of course they will mark if for way less. They either like you or not. Stupid long process and also they have to send it somewhere.

Updated:
You never read this, did you? Because as you can see, I contacted you via emails as well, why do you say to contact via email “to assist” when you and your colleagues are incompetent?

Wallet was exactly as described, it was shipped out very quickly and I received it in a few days. I love shopping on Rebag!

Wallet was as described. I was somewhat nervous about ordering a wallet I couldn’t see in person, but after receiving it I now know I can trust the description!

Kevin helped me locate my item and updated me quickly. Great experience!

Beautiful bag! Arrived sooner than expected

The transaction took too long and I am having a difficult time trying to return the bag I purchased. Rebag staff has been unresponsive to my email messages and the return link on Rebag's site does not work.

I saw a lot of bad reviews about Rebag, but I have not had anything to complain so far. Their buyout process does take a while to complete, but as long as I get paid for my items as we agreed, I don’t really care much.

Every time I had questions about the status of my transaction/payout, I sent a message to their customer service and got a response within a couple days. Last I spoke with Akilah, who was very professional and helpful.

Taken 1 star off because I hope the payout process could be a bit quicker in the future.