Rebel Plants Reviews 

274
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that plants and pots often exceed expectations and match online descriptions. Many people received healthy, beautiful plants in excellent condition, often with lush foliage and strong root systems. Reviewers frequently highlight the efficient and fast delivery, with items arriving promptly and often ahead of schedule. The packaging is consistently described as excellent, secure, and careful, ensuring products arrive safely and without damage. People also appreciate the helpful communication and overall positive ordering experience, leading many to express their intent to purchase again.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent quality of products, which... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Order

Users describe positive interactions with order, with many finding the ordering process quick and easy, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the great service, prompt delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two pots for house plants were ordered. They arrived quickly, well within the delivery time scale given. They were good quality, just as the online image illustrated. The (sustainable) packaging was... See more

Company replied

Rated 5 out of 5 stars

Amazing plant supplier. Recently ordered 3 unique orchid plants and all came in great healthy condition🙏🥰will definitely continue to order from Rebel and 100% recommend for all plants and environmen... See more

Company replied

Rated 5 out of 5 stars

Just received my order of Opuntia Rubescens Consolea, Road Kill Cactus, Plant was really well wrapped for delivery. Plant is excellent quality and fan value for money. Highly recommend this company.... See more

Company replied

Rated 5 out of 5 stars

Clear notification during the despatch and delivery process. The plant arrived in excellent condition, very well wrapped. No spillage of the earth, soil was still slightly damp. I was excited to add i... See more

Company replied


Company details

  1. #94 of 189 best companies in Garden centre
  2. #15 of 43 best companies in Flower Delivery
  3. #69 of 119 best companies in Interior designer
  4. #7 of 11 best companies in Plant Display Store
  5. #4 of 7 best companies in Pottery shop

Written by the company

Rebel Plants offers a unique selection of houseplants and a curated range of beautiful plant pots, vases, and terrariums to complement your green collection. Our selection includes rare orchids and other exotic varieties alongside stylish pots and containers that add a touch of elegance to any space. Whether you want to create a lush indoor garden or simply add a splash of greenery, we provide everything you need to grow and display your plants with style and care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(274)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Company!

This company are 5*. The pots arrived promptly and were extremely well packaged and best of all, were exactly the same quality, as shown, on their site. Couldn't be happier!

8 January 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you from the bottom of our hearts for your incredible 5-star review! Your satisfaction is our ultimate goal, and we're thrilled to have met and exceeded your expectations. If there's ever anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here for you every step of the way. Thanks again for choosing us and for your valuable feedback!

Rated 5 out of 5 stars

Well packaged and lots of care taken…

Well packaged and lots of care taken with the actual plant.

4 December 2023
Rebel Plants logo

Reply from Rebel Plants

Thank you from the bottom of our hearts for your incredible 5-star review! Your satisfaction is our ultimate goal, and we're thrilled to have met and exceeded your expectations. If there's ever anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here for you every step of the way.

Thanks again for choosing us and for your valuable feedback!

Rated 5 out of 5 stars

Anthurium crystallinum

This was my 2nd purchase from rebel plants, and again I wasn’t disappointed. I quickly received a beautiful, healthy plant which was exactly as described. Izzy’s customer service is exceptional, so helpful and informative. Ill definitely be back for more once I find some room for more plants ;)

9 December 2023
Rebel Plants logo

Reply from Rebel Plants

Wow! Thank you immensely for your glowing 5-star review! We're overjoyed that you had such a wonderful experience with us. Your feedback means the world to us and serves as a constant motivation to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out. We're always here to help. Thanks again for choosing us.

Rebel Plants
izzy

Rated 5 out of 5 stars

Lovely service

Lovely service.

29 November 2023
Rebel Plants logo

Reply from Rebel Plants

Thank you for the stellar 5-star review! 🌟 We appreciate your support and are thrilled you enjoyed our plants. If you ever need anything or have more feedback, feel free to reach out. We're here for you!

Best regards,
Rebel Plants

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packed, all good.

6 December 2023
Rebel Plants logo

Reply from Rebel Plants

We are thrilled to receive your fantastic 5-star review! 🌟

Thank you so much for taking the time to share your positive experience. It truly means a lot to us.

If there's anything more we can do for you or if you have any further feedback, please feel free to reach out. We're here to make your experience with us exceptional.

Once again, thank you for choosing us and for your kind words. We look forward to serving you again in the future!

Best regards,
REBEL PLANTS

Rated 3 out of 5 stars

Be mindful colour variation in pots

Plant pots arrived well packaged, unfortunately the variation in colour was not what I would call “slight”. The Merlot pot is significantly more pink than expected. I would have sent it back but the cost of return and probability of breakage means this one will be donated to the local charity shop. I would not order again for this reason.

27 November 2023
Rebel Plants logo

Reply from Rebel Plants

Hello,

Handmade products inherently carry a potential for color variation, and the colors of the pots may appear differently on each screen due to various display settings.

It's important to note that the color code provided by the manufacturer is faithfully adhered to in our product listings. This variation is an inherent characteristic of handmade items, and we are obligated to present and sell them according to the specifications given by the manufacturer.

Regrettably, we understand the significance of color accuracy, and we wish you had contacted us beforehand about your preferences.
We genuinely value your satisfaction, and we are always here to assist you. If you have any concerns or if there is anything we can do to address your specific needs, please don't hesitate to reach out.

Thank you for your understanding, and we appreciate your continued support.

Izzy

Rated 4 out of 5 stars

Purchased moss

I did click and collect my order but it was not easy to find the office due to I am not able to see the company name in the outside.

4 December 2023
Rebel Plants logo

Reply from Rebel Plants

Thank you for sharing your feedback.

We've noted your suggestion, and we want to assure you that we are actively working on completing the necessary procedures to place our sign outside the property. Your input is invaluable as we strive to enhance our services.

We sincerely hope that you are satisfied with both the product and service. If you have any further thoughts or specific areas you'd like us to focus on, please don't hesitate to reach out. We're committed to making your experience even better.

Thank you once again for choosing us and for your valuable feedback.

Best regards,
izzy

Rated 5 out of 5 stars

Yep good

Easy, fairly quick delivery. Good packaging. Pity the window to pick up at their shop in london is quite short and only on weekdays, but was happy with the delivery. Would buy again.

27 November 2023
Rebel Plants logo

Reply from Rebel Plants

Dear Simon,
Thank you for the fantastic 5-star review! We're delighted to hear you enjoyed our service. Your satisfaction is our top priority. If you need anything else or have more feedback, feel free to reach out. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Nice pots

Nice pots. Reliable company. Well packed.

20 November 2023
Rebel Plants logo

Reply from Rebel Plants

Hello,

A huge thanks for the stellar 5-star review! 🌟 We're thrilled you had a positive experience. If you ever have more feedback or need assistance, we're here. Thanks for choosing us!

Cheers,
izzy
Rebel Plants

Rated 5 out of 5 stars

Lovely products

They sell unique-looking pots and vases and which do not disappoint, the same in your home as in the pictures.

25 May 2023
Rebel Plants logo

Reply from Rebel Plants

Hello,

Your 5-star review made our day! 🌟 We're overjoyed that you enjoyed our products Your feedback means the world to us. If there's ever anything you need or want to share, we're here for you.

Appreciatively,
izzy

Rated 5 out of 5 stars

Quick and very easy pickup 10/10 also…

Quick and very easy pickup 10/10 also the pink princess is amazing they gave me for the price

23 October 2023
Rebel Plants logo

Reply from Rebel Plants

Hello,

We are expressing our sincere gratitude for the fantastic 5-star review you recently left for us. Your feedback means the world to our small business, and we are thrilled you are pleased with your purchase.

Your positive words not only brightened our day but also served as a source of motivation for our team to continue delivering excellent products and service. Knowing that our efforts have contributed to your satisfaction is truly rewarding.

Once again, thank you for choosing us and taking the time to share your positive experience. We genuinely appreciate your support.

Wishing you continued joy with your Philodendron Pink Princess.

Warm regards,
Izzy

Rated 3 out of 5 stars

Business provided resolution

My initial review read:
The pot delivered was the wrong size. 2 emails to the customer service have so far remained unacknowledged and unanswered.

Following this review I received a response, and was told my emails had gone in their spam folder. The response provided a resolution and explanation which means I have upgraded my initial review.

31 October 2023
Unprompted review
Rebel Plants logo

Reply from Rebel Plants

Hello,

We would like to express our gratitude for taking the time to provide us with your feedback.

Upon reviewing your comments, we noticed that you mentioned sending us an email. Regrettably, we have not received any correspondence from you. We take our customer inquiries seriously and make every effort to promptly address them. If, by any chance, our response was filtered into your junk folder, we sincerely apologize for any inconvenience this may have caused.

To ensure we promptly assist you and address any queries or concerns you might have, we kindly request you to reach out to us via email at info@rebelplants.co.uk. We commit to responding to all inquiries within a couple of hours, and we take pride in our exceptional customer service.

Your satisfaction is of utmost importance to us, and we want to ensure that we provide you with the best possible experience. We appreciate your understanding and look forward to assisting you further.

Thank you for your ongoing support, and please accept our apologies for any inadvertent communication issues.

Warm regards,
Izzy

Rated 5 out of 5 stars

Came right in the end

After an initial bad experience, and a one star review - Rebel Plants have now excelled themselves and refunded both the cost of the item and the shipping costs.

6 October 2023
Rated 5 out of 5 stars

Great products and customer service

I contacted Rebel Plants to ask how quickly my pot could be delivered as I needed it quite quickly. They were really responsive and helpful and I received the pot in plenty of time. It looks beautiful and I've had lots of compliments on it. Ordering a second one today!

25 September 2023
Rated 5 out of 5 stars

Platinum Service Level Company.

Plants are AAAA quality, stunningly beautiful, inspiring and touch your soul. Value is phenomenal. Delivery is first class and packaging is exceptional ensuring plants arrive in perfect condition. Rebel Plants is the best business with the highest standards I have ever purchased from. I would highly recommend Rebel Plants with total confidence.

25 September 2023
Rated 4 out of 5 stars

Variability

I love the artisan variability of the Jen vases, however can't give 5 star because having bought a couple I was very happy with I was sent a third with wonky opening and the Cork didn't fit. Staff were helpful and took time to check remaining stock and advise that I should wait until they had restocked before ordering anything else. I'll be back!

19 September 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look