Rebelsmarket Reviews 285

TrustScore 3 out of 5

2.8

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Rated 4 out of 5 stars

Ordered the hell bunny suspender shorts in the measurements that usually fit me. When they came they were so snug I couldn't zip my butt in them. Very disappointed but just a sizing issue, not the big... See more

Company replied

Rated 1 out of 5 stars

Hello I am a seller I had an account on Rebel Market and I have paid $40 to open my shop and when I made my first sale I have posted the hand made shoe to USA I have got all the delivery details but... See more

Rated 1 out of 5 stars

Ordered a cool looking pair of leather shorts and knee high knock off converse for my birthday. I ordered it on the 5th of June and still hasn't come yet, I'm really disappointed as I was lookin forw... See more

Company replied

Rated 4 out of 5 stars

Finding alternative clothing in Canada is next to impossible - especially as a male - and EMP (Europe) doesn't deliver here. So, I googled around and came across Rebelsmarket. I was a... See more

Company replied

Company details

  1. Online marketplace
  2. Clothing supplier
  3. Costume shop

Information provided by various external sources

We bring you the most coveted, alternative products on the planet from sellers around the world. RebelsMarket is the #1 place to shop the most badass stuff - all on one site!


Contact info

2.8

Average

TrustScore 3 out of 5

285 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

after 51 emails to me Belle now says…

after 51 emails to me Belle now says the ceo will call me after ignoring my requests to speak to someone else who made sense. Now the ceo cannot manage to dial my number. Doesn't get worse than this.
Now they are saying that they don't know the dial code for Australia. An international company and they can't dial my number. I have never heard such lame excuses. It will be weeks before I get a call. Stay tuned peops.

Days go by and the liars have not phoned me as promised. Question to the public: please attach your answers. My belts from Rebelsmarket were covered in some chemical that had a terrible stink which made me nauseous and coated my fingers in an irritating chemical, which I had to wash off. I told REBELSMARKET about this and they told me to return the belts but they told me it's a change of mind return, not a defective product return. They lie and try to make it a change of mind return to avoid paying the return postage. Beware of this. What do you think?

16 May 2019
Unprompted review
Rebelsmarket logo

Reply from Rebelsmarket

Eli,

The wrong phone number and dialing code were listed on your account, preventing him from getting through to you.

I did receive your email today with the updated phone number and have passed it on to him.

I can assure you that we are working on getting this resolved for you and hope you have a great day.

Sincerely,

Belle

Rated 1 out of 5 stars

Defective products

Defective products: rebels market sent us 2 premium leather belts with Italian names that turned out to be Chinese B grade garbage. The problems were that the belts had a terrible chemical stench that was nauseating and we had to put them in the garage because of the nauseating smell. When you touched the belts with your fingers they left chemical residues on the skin that made the skin irritated and dry, not dissimilar to when you get petrol on your fingers. The manager Belle refused to acknowledge these problems and pretended to say that it was a buyers remorse return so they can avoid paying us the postage costs that we should receive under their stated returns policy that states that buyer pays for return postage in cases of defective products. These people are liars and treat us with disdain. Don't waste your time with them. Buy from reputable dealers like Amazon.

11 May 2019
Unprompted review
Rebelsmarket logo

Reply from Rebelsmarket

Eli,

Thank you for submitting this review, we appreciate your honesty.

Please understand that per our previous conversations, prior to you returning the order, the smell that you advised these belts have is due to the normal manufacturing and curing the leather with oil so that they are supple and long lasting. Without the treatment, the leather belts would become brittle and not fit to be sold.

There are no unnatural chemicals used in the production of these belts, only natural oils to condition the leather.

Please also note that neither of the belts were listed with Italian names per your review. Camo Print Leather Belt and Rockstar Studded Belt are what was listed.

I would like to take the time to explain RebelsMarket a little bit.

RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products.

Each of these sellers will have their own shipping policies and return policies (which can be found in the shipping and return policy tab on the product page, or on the seller's page).

You can view where items ship from under the shipping and returns tab on the product page, and on the seller's main store page.

Please understand that we are always more than willing to assist you with any questions prior to purchase and will communicate with you frequently throughout the return process as we had done, including advising you that per the seller, and per our return policy, the scent of the oils used to treat the leather isn't considered a defect.

The seller on this order has already issued a full refund for the purchase price of the products and we have issued you a 10% of coupon code due to the dissatisfaction of this situation.

We are only able to hold sellers accountable to cover return shipping costs due to damage, defect, or wrong items. I am very sorry that we were unable to offer to cover return shipping costs in this situation, however, the smell caused by the oils that are meant to treat the leather is not considered a defect. We have to ensure that we are being fair to our customers, sellers, and our partners.


I do hope that you will give us another chance in the future to prove our loyalty to you.

Sincerely,
Belle

Rated 5 out of 5 stars

Broad selection

Rebels Market allows you to look through the merchandise of different stores and private vendors based on your search, and when you buy from different vendors, you still have one shopping cart. I like this because it’s easier to keep track of what I bought and what I’m spending. You also have a huge selection, so you’re more likely to find what you’re looking for. I’ll definitely order from them again. I even put the website in my favorites.

24 April 2019
Unprompted review
Rated 5 out of 5 stars

Great Service! Great Products!

I purchased 'Bacchanal Rose Ring' through Rebelsmarket. It arrived quickly considering the distance it was shipped. It was well packaged to help protect it from any possible damage! This is the most Beautiful ring I now have just love their product and service!

16 April 2019
Unprompted review
Rated 5 out of 5 stars

--- TO THE PEOPLE.

Hello, I'm very honest man, I do like trust to the people; is as simple as that. As long as you keep your honesty, believe me, you'll have my recommendation support and also I'll recommend my friends Rebelsmarket. All the best, Thank you.
--- Joe Carvlho.

30 March 2019
Unprompted review
Rated 4 out of 5 stars

Very Happy with First Order

This was my first order from Rebelsmarket. Overall, the selection is amazing, prices are great and the shopping experience easy. The one thing I would caution is to realize that the market is made up of lots of different sellers and each seller has their own shipping times and prices, so pay careful attention to that. I ordered 4 items from 3 sellers. One arrived in a week, one arrived in 3 weeks, and the last seller's items took a month and half to arrive. This is not a complaint, because each seller had their policies clearly stated, but if you aren't paying attention, this could catch you up.

26 March 2019
Unprompted review
Rated 5 out of 5 stars

This website is LEGIT

This website is LEGIT. I've shopped many different alternative style websites only to get halloween costume crap. The stuff on Rebels Market is the real deal. You pay for what you get and I don't mind paying for quality which is what you will get. I live that my band can finally get real stage attire.

24 March 2019
Unprompted review
Rated 5 out of 5 stars

Great Pant Purchase

Some items come quick, some slower. I'm not going to knock a star off as I am the one that makes some of those choices and when buying online I expect the time delay.

I was really pleasantly surprised with the quality of a set of pants that I bought for my wife. She loves them and likes all the small details. I think it was a real great find.

I think things are sourced from many smaller vendors possibly, so there are never any guarantees, though from what I've looked for and found, I've been happy.

The comments or reviews on the site can be helpful when someone posts that sizes are asian sizing or that they come small so as to know to adjust accordingly has been beneficial.

All in all, I am always happy to find a nice find on Rebelsmarket.

14 March 2019
Unprompted review
Rated 1 out of 5 stars

Most items I received are being sent…

Most items I received are being sent back to the sellers. Not haqppy with Quality of items. Items appear to be knockoff from images shown. Only items that came looking like image was from within Canada, anything from china ids being sent back. Ive had the same issue with buying off amazon.

1 March 2019
Unprompted review
Rebelsmarket logo

Reply from Rebelsmarket

Katherine,

I am so sorry you've had trouble with your order. I am happy to see what we can do to help make this right.

I would like to take the time to explain RebelsMarket a little bit.

RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products.

Each of these sellers will have their own shipping policies and return policies (which can be found in the shipping and return policy tab on the product page, or on the seller's page).

We hold our sellers to a high standard, if you receive an item and aren't happy with it, or if it is damaged, defective, or wrong, we can work with the seller to initiate a return at no cost to you.

Please reach out to us at support@rebelsmarket.com with your order number so we can get to the bottom of these returned shipments and the quality issues you're running into.

We want to make sure you're happy!

Sincerely,

Belle

Rated 1 out of 5 stars

No respect to handmade sellers. Chinese products.

There is no respect to handmade sellers from Rebelsmarket support.
They don't need handmade products anymore on their site.
Rebelsmarket offer more and more Chinese products.
Before Rebelsmarket was valuable for me as a handmade jewelry master... but now support connects you in a rude manner and pushes to make refunds after buyer wear a product. Support Manager Belle said that their legal terms are nothing, and she makes sure they deleted. According Rebelsmarket legal terms, customer cannot return an item if its used or damaged (unless it was damaged on transit). But Support Manager said that they have bad policy, which she makes sure is deleted soon. I've sent a message to their Legal Department, but Support Manager Belle wrote to me: "I have made sure our CEO is aware of your email, including the one you just sent a moment ago, and have also CCd him on this email. This section of the FAQ will be removed due to abuse of the wording that is causing you not to provide appropriate support to this customer." How support Manager can delete messages to CEO? She has no respect to their own CEO!...Unfortunately, Rebelsmarket wants to work with Chinese sellers only.

19 February 2019
Unprompted review
Rebelsmarket logo

Reply from Rebelsmarket

Hello,

Unfortunately, your store was removed from RebelsMarket because you refused to provide our customer with an adequate resolution to them receiving a defective item from you.

This was not an isolated event, per the Reviews left on your store.

We hold all of our sellers to a very high standard and require all sellers to provide our customers with A+ customer support. If a customer receives a defective item, they are not responsible to repair the item at their own cost. As a seller, it is your responsibility to either provide a non-defective replacement or a refund for the defective item.

Your refusal to provide the customer with a positive solution gave us no choice but to remove your store as your return policy is not in line with our customer-centric guidelines and return policy rules.

Please also understand that we work directly with manufacturers, artisans (hand made sellers) and sellers all over the world, most of which, are not in China. All of our sellers are thoroughly vetted before they are accepted onto our website as sellers and are required to follow strict seller rules to ensure that quality and customer support are met.

While we strive to keep all of our sellers and partners happy, our customers are our #1. Priority, because without our customers, we would not be able to provide a platform for artisans or major brands to sell on.

We wish you the best of luck in your future endeavors.

Sincerely,

Belle

Rated 5 out of 5 stars

Good product great shipping

Typically, when I order from anywhere other than Amazon.com, I assume I'm not going to see my items for a few weeks. But I was so wrong this time. I got my tank top within a couple of days and was so surprised! The "I Hate Heavy Metal" tank top is awesome- it fits right and the fabric is pretty nice. It was a big hit with my heavy metal loving boyfriend lol. I will definitely order again from Rebels :)

15 February 2019
Unprompted review
Rated 5 out of 5 stars

Love the Quality and the Fit

Received the item yesterday and am very satisfied. I love the quality and the fit is perfect and was based on their size chart. Their staff (Belle) kept me updated on the progress right up to the delivery date. I feel very confident ordering from them again.

13 February 2019
Unprompted review
Rated 1 out of 5 stars

Rebelsmarket terribly disappointed

Write a review based on personal experience. In this store there is no quality control of the goods sold.There was a feeling that the sellers presented on the website,with the help of it get rid of defective,stale goods. Buy at your own risk. I've had no luck. The first time came jeans with a defective print. True the money was returned. Immediately ordered other jeans and they came on 31st of sizes, leg size 28th. This time the shop didn't even bother to answer the letter.Money, naturally, was gone. Apparently the stock of decency had been exhausted after the first time.I will never deal with this store again and I do not recommend it to you. Again, based on personal experience

4 February 2019
Unprompted review
Rebelsmarket logo

Reply from Rebelsmarket

Vladimir,

I am so sorry that you've had such a poor experience, we want to make this right for you. Your satisfaction with your purchase is of the utmost importance to us.

We hold our sellers to a high standard and if they're failing to meet your expectations, we will work with them to ensure that these situations are corrected appropriately.

Please reach out to us at support@rebelsmarket.com with your order number so we can get this resolved with the seller for you.

Sincerely,

Belle

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