Rebornfurniture Reviews 

Lovely furniture, well made and unique

We are very pleased with the 2 shelve unit we received, well constructed, solid & look amazing

We gave had our off the peg desk, made to made to measure shelves and matching wall unit for nearly 6 months now. High quality and robust, delivered to to time and in downstairs room. Really good service and great value for what it is!

Amazing bookcase and service. Would highly recommend.

We ordered this bookcase in JUNE of this year.

We were really looking forward to it.

We even rang and told him when we were going away in July, so he wouldn't have a wasted delivery.

He didn't care less.

FOUR months later - NOT THE 6-8 WEEKS WE WERE PROMISED - and after endless promises about it being ready, (even his unspeakably rude delivery driver told us it hadn't even been built) countless excuses, four failed delivery promises, (we even took a week off work, waiting in for it) the owner finally admitted it was all his fault and "processed a refund".

Except he didn't pay the money to us so we had to go through a third party to get it back.

A lot of hassle, stress, empty promises and we didn't even get the furniture we were hoping for.

If we'd just been kept informed, it might have been different.

Spare yourselves the hassle and disappointment, and buy elsewhere.

READ BEFORE YOU BUY. I ordered a custom TV unit from this firm. I entered the specifications via their online form. I was quoted a reasonable price with the caveat that there would be an additional £70+ delivery charge. I was given a 6 to 8 week delivery estimate and that I would be contacted a week before delivery to arrange an appropriate date. After 6 weeks and having heard nothing since payment I contacted them for an update and was told that delivery would probably towards the higher estimate i.e. 8 weeks. After 8 weeks and having heard nothing I contacted them again and received an email stating that there was now a page on their site where I could check progress. No apology or explanation. I checked the site. My estimated delivery was now 15 weeks from point of purchase. After 15 weeks and having heard nothing I contacted them again for an update and received and email informing me that the unit would be delivered immediately once I had paid the £95 delivery charge. I was also informed that there would need to be someone available to help unload the unit. The unit arrived and on delivery one of the legs fell off. I refitted the leg which was held in by a single screw and set the unit up. I then discovered that it was not to my expected specifications. At this point I phoned Andy the Master Craftsman who told me that my unit would be delivered the following week. I then explained that it had already been delivered and the issues that I had had with it. Once more no apology and that that was not how he had interpreted my instructions. I said I was not happy either the situation and was met with silence. I hung up, probably not the most mature response. After cooling off I emailed them querying whether perhaps I had been sent the wrong unit but if not asking if they could send my original specification which, if ambiguous in any way and open to their interpretation, I would be happy to accept responsibility. They did not reply. After 2 weeks I emailed again stating the same. Once again no response. Whilst the unit looks quite nice it is basically bits of reclaimed timber crudely screwed together but it does have a certain charm in a way that furniture made from old pallets does. It would appear that I am now stuck with it and as it is easily dismantled I have now altered it to suit my needs although some compromise have been made.