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Rated 1 out of 5 stars

May 10 2023 - iPhone 12 Pro Max sent to their facility, inspected, and accepted offer May 21 2023 - Sent follow up email regarding payment status May 22 2023 - Ariel (Customer Support) emai... See more

Rated 5 out of 5 stars

I dropped my old but perfectly functioning iPhone6S in salt water. Unfortunately I could not resuscitate it and therefore started looking for options to recycle it and get some money back. Recell offe... See more

Rated 1 out of 5 stars

My experience with this iPhone 13 Pro Max order has been a complete nightmare. They received and confirmed the receipt of my phone, but after that, they simply stopped responding to my multiple email... See more

Rated 5 out of 5 stars

Selling my old phone to Recell was a very positive experience. I decided to try Recell initially because the quoted price was the highest compared to competitors. I was emailed simple instructions and... See more

Company details

  1. Mobile Phone Shop

Information provided by various external sources

Highest prices, Best communication, Fast payments


Contact info

3.0

Average

TrustScore 3 out of 5

180 reviews

5-star
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3-star
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1-star

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Rated 3 out of 5 stars

They say they will pay within 2 days

They say they will pay within 2 days. They had my phone for 5 business days before responding and that was because I emailed them. They claimed my phone nicks and scratches. No way! My phone was in an Otterbox protective casing from the day I bought it. They received the phone a week ago and now they say it's only worth half their quote. I still haven't been paid. Lame

Update: I wrote the original post 3 days ago. The company followed up requesting my order number, which I supplied the next morning. Still have NOT been paid 3 days later.

Final Update: recell.io did finally pay me and we solved the differences. They were good with responding to my inquiries.

30 November 2020
Unprompted review
Rated 5 out of 5 stars

I return my Apple iPhone 8 and got $94…

I return my Apple iPhone 8 and got $94 for it! the most I was offered from anywhere. I read articles about how this company could be a scam but it wasn’t they did everything they said they were going to an honor the price they said they were going to give me I am 100% happy with them!

26 November 2020
Unprompted review
Rated 5 out of 5 stars

Seamless process

Was given a fair price and received payment in about a week from the day I dropped it in the mail. Will use again!

11 November 2020
Unprompted review
Rated 5 out of 5 stars

Very pleased

Very pleased! The whole process was a breeze... and emailing customer service was a breeze and I got quick replies. I mailed my phone on a Saturday, it was received Monday and money was in my PayPal account on Sunday. Definitely will be using them again! I got a very fair price for my phone also! They were very honest with their prices and very clear on what tier your phone could be appraised at.

10 November 2020
Unprompted review
Rated 5 out of 5 stars

I was very impressed with my sale to…

I was very impressed with my sale to recell.io. The support and communication I received was top notch and I received my payment in the promised time period. I will definitely do business with this company again

9 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience! They were in touch with me through every step and I was paid promptly. The clear guidelines for each tear of damage was extremely useful. I will definitely sell to this company again. Best buyback rate, thoughtful, & efficient. Would highly recommend.

5 November 2020
Unprompted review
Rated 5 out of 5 stars

Initially I was little hesitant to sell…

Initially I was little hesitant to sell my phone with them by seeing the few 1 star negative reviews. But after had a nice experience with them, I realized that, it's absolutely fake review.
Recell.io gave me best offer. I sent my phone to them and they acknowledged the receipt of my phone.
After inspecting it they adjusted my offer, because they thought my phone wasn't an unlocked phone.
I wrote an email to them explaining it's an unlocked phone.
They again inspected it and honored my promised sale price.
Within few days I received my payment cheque.

30 October 2020
Unprompted review
Rated 5 out of 5 stars

Great price

Quick, simple and fast processing. Highest quote compared to every other company, and quote was accurate. They even eliminated the PayPal fee because the payment got delayed a few days.

21 October 2020
Unprompted review
Rated 5 out of 5 stars

Quick Process, Excellent Service, and Best Offer

Not only was this company the only one that would buy back my old damaged iPhone for more than $1, but everything was quick and easy! They kept me up to date through every step of the process, made instructions super clear, and promptly sent my check when they received my phone. You also get to talk to actual people which is nice for a change. They emailed me when they received my order asking for a general timeline as to when I would be shipping my phone, and I was able to respond to the email (not a no reply address) and receive a real, genuine human response. I would definitely use them in the future and would recommend them to anyone looking to sell their old phones/tablets.

12 October 2020
Unprompted review
Rated 5 out of 5 stars

I sold four phones to this company

I sold four phones to this company, each time I was given a reasonable dollar amount. Each interaction this company displayed nothing but pure professionalism. They were fantastic!

1 October 2020
Unprompted review

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