Recool Hair Reviews 930

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the amazing quality of the products, often describing the hair as soft, silky, and natural-looking, with many noting it doesn't shed or tangle easily. The ordering process is frequently highlighted as easy, and the delivery service is commended for being fast and timely, often arriving quicker than expected. Many people also appreciate the excellent customer service, mentioning responsive communication and helpful support throughout the entire process. However, some customers also noted dissatisfaction with product density not matching descriptions, or receiving wigs that were too small or had poor color distribution. A few other people also felt that customer service was poor, experiencing ignored emails or issues with order fulfillment, including some who never received their items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the hair as soft, true to length, and... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and loyalty, stating they will... See more

Delivery service

Users describe positive interactions with delivery service, consistently reporting fast and timely shipping,... See more

Customer service

Customers had positive experiences with customer service, often praising the promptness and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got my hair from Relcool, and let me just say this hair is absolutely amazing! It’s 100% human hair, and the texture feels so soft and silky…I’m honestly obsessed! It’s so beautiful that I literall... See more

Rated 5 out of 5 stars

I got my hair from Recool, and let me just say this hair is absolutely amazing! It's 100% human hair, and the texture feels so soft and silky...I'm honestly obsessed! It's so beautiful that I literall... See more

Rated 5 out of 5 stars

I ordered the straight hair from Recool and I’m honestly impressed! The hair is super silky, soft, and true to length. It doesn’t shed. What really made my experience great was their communication... See more

Rated 5 out of 5 stars

"I recently purchased this human hair from Recool, and I'm thrilled with my experience!.. My friends just keep asking for the link because the hair is simply beautiful, incredibly soft and feels natu... See more


Company details

Written by the company

Recool Hair Provide The Best Cheap Human Hair Extensions, High-Quality Wigs, HD Lace Wigs.Factory Price,Free Fast Shipping,Get a Natural Look From recoolhair.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

930 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Recool Hair Trustworthy and Great Quality Hair!

It is always a risk when purchasing wigs advertised on Social Media amd I am certainly glad I took the risk and ordered from Recool Hair! I have now ordered 3x's from them and I am over the moon with happiness about the quality of the hair, wigs as advertised, and the outstanding customer service I received when I reached out to them with a few questions. Do to Cancer and other illnesses I have to wear wigs and I have been for years. I ha e ordered from several different companies and now I will only order from Recool Hair! I finally found what I have been looking for!

-RP

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I have been ordering from RECOOL Hair…

I have been ordering from RECOOL Hair Company for over 2 years and I can truly say I am always satisfied.
The hair is always soft, true to length, the delivery time is within couple of days
and the customer service is always on point.
I will always continue to shop with them.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Love my wigs

Love my wigs, I’ve ordered several and never disappointed! 10/10! Delivery was prompt as well!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

I have been ordering from Recool hair…

I have been ordering from Recool hair for about 6years now and have not ordered from any other vendor. Their hair quality is very good. They are also very responsive in communication. I definitely recommend them if you are looking for quality and a affordable hair.

22 November 2025
Unprompted review
Rated 1 out of 5 stars

THEY WILL NEVER SHIP YOUR WIG

Do not trust the influencers you see on TikTok and Instagram. This company is a scam, and they will never ship your wig or hair extensions to you. This is just some scam company out of China. They pick and choose who to send their products too and the rest NEVER GET THEIR ORDER. BUYER BEWARE.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

THE BEST HAIR COMPANY

The customer service? 5 stars! The hair? 5 stars! It was actually the density they said it would be which is rare nowadays. The delivery? 5 stars. I've finally found a hair company I can trust for quality hair.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

I hate recool wigs they sent me a wig…

I hate recool wigs they sent me a wig that wasnt big enough to put on my cats head. They are shady & bad for business. They have ignored my emails & request they are also stupid because if the wig was what I asked for I was going to order three more wigs from them I'm glad I didn't order them all at once. They are just cheating people out of money taking peoples money that wig was so small that I really couldn't fit it on my head and I clearly stated on my order that I needed a size 23 I don't know what size that was, but babe ! I couldn't get it on my head and something should be done about it. It should be illegal for people to scam you out of money. I hate Recool wigsand I hope that nobody ever orders from them they should be shut down for fraud. They never responded but they have my money for a wig that I can't even wear I was going to send the wig back and hope for a refund , but I didn't do it because if they didn't respond, they could've took my wig back re-sold it and dont give me my money back. They should be prosecuted for such fraudulent behavior screw RECOOL hair wigs. I hope you burn 🔥 in hell !😡😡

11 February 2026
Unprompted review
Rated 3 out of 5 stars

I really wanted to love this wig

I really wanted to love this wig, but I have to be honest for anyone considering purchasing. The hair arrived with a very strong chemical odor. I’ve washed, co-washed, deep conditioned, and even tried clarifying treatments, but the smell continues to come back—especially when the hair gets wet or damp.

The texture itself isn’t bad, but the persistent odor makes it difficult to wear comfortably. For the price, I expected better quality control in processing and preparation.

I would recommend being cautious, as quality may vary between batches. Unfortunately I won’t be repurchasing. The hair straight up STINKS.

23 March 2026
Unprompted review
Rated 4 out of 5 stars

I ordered a 26 inch wig that was in the…

I ordered a 26 inch wig that was in the color red with curls. I would say the wig is very beautiful but the curls did not last throughout the 1st day of wearing it. Typically, any wig that I've ever purchased that had any type of body wave or curl, whether it be synthetic or real hair, the curls lasted for as long as I owned the wig. I'll have to curl it every time I wear it now which I'm disappointed about but the color and value for the wig was good enough for me to be happy with it.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Wig review

Wig review
I had the BEST experience with RECOOL hair. The wig was exactly what I ordered, 30in middle part beach wave glueless and it gave just that! The lace was precut, pre plucked, and it came with a draw string so that I could tighten it to my liking. I ordered it February 28th, and I got me wig March 9th which is very quick! Recool hair is the best choice for me and it should be the best choice to you!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and products

My experience was great because the company kept me updated on my order I received it very fast as well and it was also shipped fast too the wig is beautiful and I will definitely tell my friends about recool hair and definitely order again

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this hair company. It is a scam

It is one thing to false advertise a product, another to refuse to refund someone their back for and item that was falsely advertised. Spent all my hard working money to buy a 250% density 30 inch and all i got was a cheap ass wig that looked like and smell like plastic and shreds so badly. I emailed and asked for a refund and I was given points and a bunch of excuses as to why the wig is the way it is. And is refusing to refund me my $250.99 . Even shein has better hair than than this. If you want good wigs go to ISEEHAIR. I took a chance on this company and I regret it with my last breath. RECOOL can I get my refund of $250.99 please no dramas

4 March 2026
Unprompted review

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