Recool Hair Reviews 930

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the amazing quality of the products, often describing the hair as soft, silky, and natural-looking, with many noting it doesn't shed or tangle easily. The ordering process is frequently highlighted as easy, and the delivery service is commended for being fast and timely, often arriving quicker than expected. Many people also appreciate the excellent customer service, mentioning responsive communication and helpful support throughout the entire process. However, some customers also noted dissatisfaction with product density not matching descriptions, or receiving wigs that were too small or had poor color distribution. A few other people also felt that customer service was poor, experiencing ignored emails or issues with order fulfillment, including some who never received their items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the hair as soft, true to length, and... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and loyalty, stating they will... See more

Delivery service

Users describe positive interactions with delivery service, consistently reporting fast and timely shipping,... See more

Customer service

Customers had positive experiences with customer service, often praising the promptness and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got my hair from Relcool, and let me just say this hair is absolutely amazing! It’s 100% human hair, and the texture feels so soft and silky…I’m honestly obsessed! It’s so beautiful that I literall... See more

Rated 5 out of 5 stars

I got my hair from Recool, and let me just say this hair is absolutely amazing! It's 100% human hair, and the texture feels so soft and silky...I'm honestly obsessed! It's so beautiful that I literall... See more

Rated 5 out of 5 stars

I ordered the straight hair from Recool and I’m honestly impressed! The hair is super silky, soft, and true to length. It doesn’t shed. What really made my experience great was their communication... See more

Rated 5 out of 5 stars

"I recently purchased this human hair from Recool, and I'm thrilled with my experience!.. My friends just keep asking for the link because the hair is simply beautiful, incredibly soft and feels natu... See more


Company details

Written by the company

Recool Hair Provide The Best Cheap Human Hair Extensions, High-Quality Wigs, HD Lace Wigs.Factory Price,Free Fast Shipping,Get a Natural Look From recoolhair.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

930 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Soft, bouncing and straight

When I missed my delivery, a member of recool emailed me to offer their support, which was reassuring for me and whilst we were communicating my parcel arrived. Wow..
wow the hair is amazing exactly like the picture. So soft, bouncing and straight which is exactly what I was looking for.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service!!

Horrible customer service!!
I tried ordering a wig but the website kept freezing and refreshing so when I finally did put in a order I order the wrong wig( correct wig wrong density) I immediately reach out to to customer service to cancel and reorder all the numbers listed are fake I even downloaded the WhatsApp to contact them on their number listed WhatsApp says the number is not associated with any account there's no way to cancel thru the website and they respond when they want to via email according to other honest reviews please do not order from this site! I have never experience such BS an because I went thru afterpay its even more of a headache!! can't get my money back for nothing smh..
**would not let me leave as google review because I could not sign into my account but is definitely a real review buyers beware!!**

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Great quality wig for cancer survivor mom

I ordered two wigs for my mom that has cancer. The order came quicker than extended which was great. Now my mom wears the wig everyday. The curls hold so nicely she just adds water to it no product. Parting and plucking was great! 10/10 wig company I already recommended to my sister and friend. I found them from a google ad recommendation and so glad I did. And did I mention the prices are affordable and website is user friendly! Great shopping experience with Recoolhair.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Long lasting

Long lasting , outstanding , minimal shedding hair , full to length , and volume. For an affordable price definitely recommend !

14 August 2025
Unprompted review
Rated 5 out of 5 stars

RECOOL Jerry Curl Wig

The wig that I purchased from "Recool" was absolutely gorgeous it was exactly the way I pictured it and the way I seen it on their advertisement. I really appreciate their integrity. And furthermore, I appreciate there spontaneity. They made sure that they responded to any questions that I had expeditiously. Also, they made sure that I got my package in a timely manner.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Recool Hair is amazing

Recool Hair is amazing! The hair is super soft, high quality, and can be reused multiple times without any issues—it still looks great every time. I also had a great experience with their customer service. I needed help placing my order, and their team was so responsive and helpful throughout the process. It made everything so easy and stress-free. I’ll definitely be ordering again and highly recommend Recool Hair to anyone looking for beautiful, reliable extensions and excellent support.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

This is one of my favorites

Deep Wave Wear Go Glueless 6×5 Plus Pre Cut HD Lace Wig Bleached Knots 100% ! Dont sleep on the curls! Smells good out the bag, true to length, and compliments all the time. This is one of my favorites! The hair used doesn’t shed, I put a small dab of leave in conditioner, brush and let air dry. I never have to do anything to the lace as it melts perfectly with a spray of water. Recool ships immediately. Within two-three days you have your new hair.

27 July 2025
Unprompted review
Rated 5 out of 5 stars

I’ve bought the hair in March for my…

I’ve bought the hair in March for my birthday. It arrive fast and quick easy to assemble.The hair was great quality. Didn’t have any smell . Still receiving compliments it is now July almost August and the hair is still in great quality. You can wash it and it is still going to look brand new after being dried washed in style to your preference 10 out of 10 Wahala recommend buying.on

1 March 2025
Unprompted review

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