Best rate I found for recycling a Oneplus 15. I did have a delay in getting the device evaluated as it had a lock on it (my fault) but once resolved, I was paid instantly
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Sold my Mum's old Realme 7 Pro and my partner's Oppo A72. Both in immaculate condition, but these guys didn't send one single stupid question. Just an email to confirm receipt (and that they're b... See more
Company replied
Slow, unprofessional and using con tactics. Firstly, they will give you high quote, best out of others. Then they will take a week to asses the phone and come back with some rubbish findings to reduce... See more
Awful service. AVOID, absolute con artists. Phone sent in perfect condition, in protective case and screen protector, bubble wrapped in bag, to be told the phone is damaged took pictures prior to... See more
Company replied
Company details
Information provided by various external sources
RecyclePro is one of the UK's renowned names for IT Disposal and asset management services. In the ever dynamic and progressive society, the need for a holistic and integrated IT Disposal solution was inevitable. To cater to this need for a comprehensive and fully integrated IT disposal solution in the most environmentally sensitive way, Recycle Pro offers a unified approach to the responsible disposition of redundant IT assets and equipment. Our one of a kind IT management services cover all aspects - from gathering to transfer and reusing, the process is carefully laid out to evacuate and discard IT hardware in the most secure and eco-friendly manner without adversely affecting the environment. Geared with extensive knowledge of second user market and protracted experience in IT refurbishment and restoration, have the required acumen to furnish our clients with fair and deep discounts for the products they seek. Our ethos has consistently been that reusing ought to be anything but difficult to urge the larger part to take part by taking out the issues that prevent numerous individuals from reusing. To this end, we endeavor to give the least complex and most forward-thinking legislative reusing solution, upheld by a friendly and learned client administration group that can support every one of our accomplices and customers with negligible exertion. Thereby, promoting sustainable consumerism without affecting future generations.
Contact info
United Kingdom
- info@recyclepro.co.uk
- recyclepro.co.uk
3.4
Average
448 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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They have had my phone for 3 weeks and…
They have had my phone for 3 weeks and I have not been paid for it and they have not responded to emails!!! Beware
7 September 2022
Reply from Recycle pro
Hello Phillip
I sincerely apologize for the delay. The delay is due to last week's massive, unforeseen orders. Because of the significant workload uncertainty, we accept responsibility for the delay and are employing new personnel to address the problem. Despite the worn state in which we received your gadget, we nonetheless paid you the entire sum due to the delay.
We will do everything we can to give you the best service the next time, and we are eager to keep working with you.
I apologise once more humbly for the delay.
Regard
Sam
Great service
Good price, quick service, good communication. Thank you.
6 September 2022
Unprompted review
Reply from Recycle pro
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.
We look forward to working with you again in the future! :)
No nonsense
No nonsense, price quoted was the price paid, really quickly. Recommended.
1 September 2022
Unprompted review
Reply from Recycle pro
Mark, thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)
slightly disappointed
I can’t help but feel slightly disappointed, I wasn’t made aware to the extent that the price would be reduced on my Fitbit for scratches across the screen even though it was still in good working order. However I was kept informed and I had the option to have the device returned to me or receive £5.
I decided on the latter
29 August 2022
Unprompted review
Reply from Recycle pro
Thank you.
Phone Recycled
Phone Recycled
I recycled a p20 pro fully tracked delivery and super fast payment would recommend
27 August 2022
Unprompted review
Reply from Recycle pro
Christian, thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)
Best phone recycler.
Great service. From posting phone off to freepost address it only took 3 days for payment to be in my bank. Very pleased, thank you.
17 August 2022
Unprompted review
Reply from Recycle pro
Hi Richard,
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”
Thank you.
Happy with the service
15 August 2022
Unprompted review
Reply from Recycle pro
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”
Thank you.
Brilliant company
Brilliant company . I sold my s20 ultra to recycle pro after searching various other phone traders company's and recycle pro offered the most for my phone obviously based on the condition of the phone etc. But they were very helpful and understanding during the whole process both advisors Sam and Jay who were very helpful to me despite my anxiety issues over when the phone was being looked at and payment process but they kept the situation calm which was a great help to me ad I have never used a site like this before so wasn't sure how the process worked but I can and will say excellent service and great customer service skills I will defo be using this company in the future and i will be recommending this company to family and friends if they are looking . Thanks guys ! 😊
15 August 2022
Unprompted review
Reply from Recycle pro
Georgie, thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)
We count ourselves lucky for customers like you.
Thank you.
Friendly helpful staff
Friendly helpful staff. Sent my second had phone in and couldn't remember my password. Wasn't a problem, they call me back and offered me slightly less money. Would recommend them to anyone.
14 August 2022
Reply from Recycle pro
James, thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)
Reply from Recycle pro
“Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.”
Really good service
12 August 2022
Reply from Recycle pro
“Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.”
Happy with the process
Happy with the process. Well informed all along the way. Didn't get the price originally quoted for a phone in good condition, and mine was better than good in my opinion....but I half expected to be knocked down because that is what these companies do to get your business initially. I could have said no to it, but I went along with the price.
10 August 2022
Reply from Recycle pro
Thank you.
Top value but wait for the revised offer!
Found this company through Compare & Recycle website where this company offered the most for my old phone. Sent it off and didn't hear anything. I contacted Compare and Recycle and they were quick to come back and said that they had contacted Recycle Pro and that they had sent a revised offer email to me (I was surprised by this as my phone was in mint condition - in its original box with all documents lead, charger etc). I checked spam etc and no email. I called them up and asked what the revised offer was but they couldn't tell me and said that they would resend the email. I said that they should be able to see it on their system but they just said they would resend the email in a few minutes. Needless to say - nothing turned up. I went back to the comparison site updating them on the situation as I thought they'd want to know about their top company that they promoted. I also mentioned that my wife was a researcher for the BBC and might be interested in investigating this company. Had a message saying that they had spoken to Recycle Pro and that they would phone me but actually received full payment - I wonder why!
9 August 2022
Unprompted review
Reply from Recycle pro
Hi Nic,
I regret that I did not meet your expectations.
Despite our repeated communications to you, you never received them owing to technical difficulties. We received your gadget in B condition with scratches on the rear, and I gave you a corrected email. However, we paid you in full after finding out via compare and recycle that you did not receive our emails. You may also verify that our 95% favourable ratings and the fact that we are a legitimate firm and have been in this business for years prove that everything that happened was the result of a communication breakdown. We invite you and your wife to visit our shop, and we will consider your visit as a positive marketing investment.
I again apologise for the inconvenience.
Regards
Sam
The usual
As per usual, offer great price, then when u send it off they say theres an issue, offer half the money, expected but a slight rip off really
6 August 2022
Reply from Recycle pro
We try our best to satisfy our customers and try our best to pay the highest value to our customers.
We try our best to serve you best next time.
Reply from Recycle pro
Hi Roger,
I regret that I did not meet your expectations.
You selected good condition however your device was in worn condition it has deep scratches on the screen. I also send you an email with images of your screen that clearly shows deep scratches I also asked from you that due to deep scratches we have to revise the quote and you reply back that you are agree with revise quote. We using professional cameras and scanners to get that picture with scratches and about unpackaging process we use no sharp or hard tools/surface dust free rooms and we have the expert team who checked the devices. We try our best to satisfy our customer and we always pay the highest quote and if the customer is not agreed to the revised quote, we returned the device free of cost.
I would again like to apologise for the inconvenience you might have faced.
You might not get what you're expecting …
I sent a phone in perfect condition for an agreed price. I was then told while it arrived in good condition, it had some 'invisible ' issues and the photo 'proving' this was the case looked lift a picture of a fluorescent light. I was then offered about a quarter of the original quote - this was after I paid for tracked postage as I never received the postage label. Not impressed.
5 August 2022
Reply from Recycle pro
Hi Angela,
I regret that I did not meet your expectations.
You selected good condition however your device was in worn condition it has deep scratches on the screen. I also send you an email with images of your screen that clearly shows deep scratches I also asked from you that due to deep scratches we have to revise the quote and you reply back that you are agree with revise quote. We using professional cameras and scanners to get that picture with scratches and about unpackaging process we use no sharp or hard tools/surface dust free rooms and we have the expert team who checked the devices. We try our best to satisfy our customer and we always pay the highest quote and if the customer is not agreed to the revised quote, we returned the device free of cost.
I would again like to apologise for the inconvenience you might have faced.
Great service
Great service. Paid the full amount on receipt of my phone, and paid more than competitors estimates. Easy, no fuss transaction. Would definitely use again
1 August 2022
Unprompted review
Reply from Recycle pro
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.We look forward to working with you again in the future! :)
Thank you.
Easy to return your old device
Easy to return your old device. Fast shipping. Faster payment. Goes straight to your payment method without issues. I received £70 for my old iPhone. I couldn’t recommend this enough
29 July 2022
Unprompted review
Reply from Recycle pro
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.We look forward to working with you again in the future! :)
Thank you.
Easy to deal with
Recycle Pro were really easy to deal with and kept me informed throughout the process and made a fair and swift payment for my phone
29 July 2022
Unprompted review
Reply from Recycle pro
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.We look forward to working with you again in the future! :)
Thank you.
Very helpful and super quick
The whole process of sending my device and receiving money into my account was super smooth and quick. Received money in just 2 days after my device was delivered. Great communication from the customer support team. Highly recommend.
27 July 2022
Reply from Recycle pro
Thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)
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