Recycle pro Reviews 

448
•
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Best rate I found for recycling a Oneplus 15. I did have a delay in getting the device evaluated as it had a lock on it (my fault) but once resolved, I was paid instantly

Rated 5 out of 5 stars

Sold my Mum's old Realme 7 Pro and my partner's Oppo A72. Both in immaculate condition, but these guys didn't send one single stupid question. Just an email to confirm receipt (and that they're b... See more

Company replied

Rated 2 out of 5 stars

Slow, unprofessional and using con tactics. Firstly, they will give you high quote, best out of others. Then they will take a week to asses the phone and come back with some rubbish findings to reduce... See more

Rated 1 out of 5 stars

Awful service. AVOID, absolute con artists. Phone sent in perfect condition, in protective case and screen protector, bubble wrapped in bag, to be told the phone is damaged took pictures prior to... See more

Company replied

Company details

  1. Cell phone recycling and unlocking service
  2. also in
  3. Electronics wholesaler

Information provided by various external sources

RecyclePro is one of the UK's renowned names for IT Disposal and asset management services. In the ever dynamic and progressive society, the need for a holistic and integrated IT Disposal solution was inevitable. To cater to this need for a comprehensive and fully integrated IT disposal solution in the most environmentally sensitive way, Recycle Pro offers a unified approach to the responsible disposition of redundant IT assets and equipment. Our one of a kind IT management services cover all aspects - from gathering to transfer and reusing, the process is carefully laid out to evacuate and discard IT hardware in the most secure and eco-friendly manner without adversely affecting the environment. Geared with extensive knowledge of second user market and protracted experience in IT refurbishment and restoration, have the required acumen to furnish our clients with fair and deep discounts for the products they seek. Our ethos has consistently been that reusing ought to be anything but difficult to urge the larger part to take part by taking out the issues that prevent numerous individuals from reusing. To this end, we endeavor to give the least complex and most forward-thinking legislative reusing solution, upheld by a friendly and learned client administration group that can support every one of our accomplices and customers with negligible exertion. Thereby, promoting sustainable consumerism without affecting future generations.


Contact info

3.4

Average

TrustScore 3.5 out of 5

448 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(448)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communications

Excellent communication especially with Rafi ensured that I got the best deal possible and as quickly as possible.

24 January 2023
Unprompted review
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Reply from Recycle pro

Josh, thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)

Rated 5 out of 5 stars

Fast service, Faster payment

I have to say the service and speed I received from Recycle Pro has been excellent. From the first contact, chasing to make sure I had my shipping label, to the speed of payment which I received on the same day they received my phone through PayPal. Thank you.

20 January 2023
Unprompted review
Recycle pro logo

Reply from Recycle pro

Thank you so much for your kind words, Sam. We really appreciate taking the time out to share your experience with us. We count ourselves lucky for you customers like you. We look forward to working with you again in the future! :)

Many thanks,
Aqeel Naeem
Recycle Pro

Rated 5 out of 5 stars

Paid top price with no quibbles.

Paid top price with no quibbles.
Easy to follow instructions
Money in my bank account the day after they received the phone.
I would definitely use recycle pro again

14 January 2023
Unprompted review
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Reply from Recycle pro

“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

Many thanks.
Aqeel Naeem
Recycle Pro

Rated 5 out of 5 stars

Extremely fast and reliable service

Extremely fast and reliable service, very impressed and highly recommended!

22 January 2023
Unprompted review
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Reply from Recycle pro

Bridget, thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)

Thank you.

Rated 5 out of 5 stars

Easygoing from start to finish.

20 January 2023
Unprompted review
Recycle pro logo

Reply from Recycle pro

Hi Sarah.

“Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.”

Rated 2 out of 5 stars

review number 2

*amended*
i sent 2 phones which were massively devalued and had big cracks on them which were not there when i sent the phones, one phone reduced to being offered £1 for.
a member of the team S.I agreed to return both phones to me however i have received only 1 phone so am currently missing one phone and 2 charging cables.
have sent a few emails now and they are not responding.
do not use recyle pro - communication is awful.

however, after emailing them again, leaving a message on their contact us website still no answer, only after leaving a bad review on trust pilot did someone email me back.

i was told my return order had been sat underneath a big pile from christmas period and that my device would be returned.

2 days later i finally got my 2nd phone, with 1 charging cable so still missing the charging cable from first device.

they apologised, asked me to remove the negative review from trust pilot and offered to send me money of £6 to replace the charging cable?!? - i have not sent them any bank details and neither will i send them my bank details and also offered £5 off my next order with them - will not be using recycle pro ever again.
hence the *ammended* trust pilot review.

so glad its over and can leave this company behind me.

19 January 2023
Unprompted review
Recycle pro logo

Reply from Recycle pro

We apologise for the inconvenience.

We sent you images as a proof that your phone has a crack on the screen , hence we had to revise accordingly We are always on our customers side and always return the device without any charges if customer is not agreed on revised quote.

We extremely apologise for the delay in return due unforeseen circumstances which occurs occasionally.we sent you £5 as a token of apology and £1 for your cable.

We would again like to apologise for the inconvenience

Rated 1 out of 5 stars

Iphone 14 pro immaculate bar one scratch

So I sent My iPhone 14 pro which had one scratch in the middle of the phone very little and they said good condition is £786 with the scratch poor condition is lots of scratches or Dents or cracked screen this was immaculate bar one scratch and they offered me £600 and said it had two and the 2 pictures they sent were 2 completely different photos of phoned so it wasn't mine so I said no to return they then offered me £650 and I said £700 just to see and they accepted so it goes to show their just trying to deduct money to make more which isn't good customer service

17 January 2023
Unprompted review
Recycle pro logo

Reply from Recycle pro

Hi Brenden,

I am sorry that you feel this way.

We did not mentioned that your device has dents cracks or a lot of scratches, We mentioned that your device has one deep scratch on the screen and you also agreed that your device has one deep scratch on the screen so therefore your device is in B condition and we offered you accordingly and we are very honest with our customers and we try our best to pay the highest quote to our customer and our main goal is to satisfy our customers because our customer is our asset therefore we accept your 700 pounds offer.


We hope that now you understand that our intention is not wrong and we are always willing to help and make the process quicker and hassle free for customers by negotiating a price where this transaction will be acceptable for both parties and in case we can not find a middle ground we always return customers device free of charge.

Rated 5 out of 5 stars

Good communication and fast processing…

Good communication and fast processing time when selling iphone 13 to them via mail! Would recommend

12 January 2023
Unprompted review
Recycle pro logo

Reply from Recycle pro

Thank you for the kind words, Henry! We’re so happy you loved your experience. We’d love to continue providing great service to awesome customers like you. Thanks again!

Rated 5 out of 5 stars

Very easy site to use

Very easy site to use. Very quick delivery and payment.

The whole experience couldn't have been easier.

24 December 2022
Recycle pro logo

Reply from Recycle pro

Thank you for the kind words, Thomas! We’re so happy you loved your experience. We’d love to continue providing great service to awesome customers like you. Thanks again!

Rated 5 out of 5 stars

Great service

Best price received for item. Raised an enquiry as thought had not received pre paid postage label, received a quick response. Posted over Christmas week and received payment 4.1.23.

4 January 2023
Unprompted review
Recycle pro logo

Reply from Recycle pro

Thank you for the kind words, Emma! We’re so happy you loved your experience. We’d love to continue providing great service to awesome customers like you. Thanks again!

Rated 5 out of 5 stars

Best price and excellent service.

I posted my phone just as the mail service shut down for five days due to a strike combined with a long Xmas holiday. I should have done so sooner because the company had sent me a postal label a week earlier and then even called me to check plus two email reminders. Happily on the first day after the holiday they confirmed receipt and then two days later (good going given I guess a backlog) notified by email that the payment was in my bank. Excellent service, and the best offer price out of several from a comparison site.

30 December 2022
Unprompted review
Recycle pro logo

Reply from Recycle pro

Thank you for the kind words, Geoff! We’re so happy you loved your experience. We’d love to continue providing great service to awesome customers like you. Thanks again!

Rated 5 out of 5 stars

Very efficient

Very efficient, sent address label by email, on receipt of item I was immediately informed and payment was very rapid. Best price on offer, although I did need to pay for postage, but even with this, was still more than nearest offer.

22 December 2022
Unprompted review
Recycle pro logo

Reply from Recycle pro

Thank you so much for your kind words. We really appreciate taking the time out to share your experience with us. We count ourselves lucky for you customers like you. We look forward to working with you again in the future! :)

Rated 5 out of 5 stars

Best price and quick turn around having…

Best price and quick turn around having allowed for Royal Mail delays which obviously not on the

5 December 2022
Recycle pro logo

Reply from Recycle pro

Thank you so much for your kind words. We really appreciate taking the time out to share your experience with us. We count ourselves lucky for you customers like you. We look forward to working with you again in the future! :)

Rated 5 out of 5 stars

Good experience selling to recycle pro

Found recycle pro a good company to deal with. Item collected by post office so full tracking. Good communication from buyer and decent enough price for used Garmin watch. Quick to pay after confirmation of wishing to buy watch

17 December 2022
Recycle pro logo

Reply from Recycle pro

“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

Rated 5 out of 5 stars

Recycle pro were excellent good service…

Recycle pro were excellent good service when they got my phone I got pay with in a day very please with them.

19 December 2022
Recycle pro logo

Reply from Recycle pro

“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

Rated 5 out of 5 stars

So easy to sell my old phones

So easy to sell my old phones. Easy to post, hassle free, informed of progress of the order & speedy payment 😀. Highly recommend this company

17 December 2022
Unprompted review
Recycle pro logo

Reply from Recycle pro

“Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.”

Rated 5 out of 5 stars

Quick payment

Quick payment thanks
Quick respond on emails

12 December 2022
Unprompted review
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Reply from Recycle pro

Thank you ceca

Rated 5 out of 5 stars

A smooth process throughout

A smooth process throughout, with good value and a decent offer.

30 November 2022
Unprompted review
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Reply from Recycle pro

Thank you Valerie for your kind words, i will share these with my colleagues and i am sure your review will make them happy.

Rated 5 out of 5 stars

Easy and very honest.

Great experience. I made a mistake when selecting the model of my phone but when they received it they called me and told me I was due £30 more. So very honest. Process was very easy. I will be using them again in the future.

6 December 2022
Unprompted review
Recycle pro logo

Reply from Recycle pro

Thank you Margaret for your kind words, i will share these with my colleagues and i am sure your review will make them happy.

Best Wishes

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