Redber Ltd Coffee Roasters Reviews 149

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the freshness of the beans, the rich flavor, and the extensive selection available. Many people highlight the excellent service, describing the ordering process as easy and the delivery as fast and reliable, with orders often arriving on time and well-packaged. Reviewers also appreciate the flexibility of the subscription system, allowing them to customize their orders and manage deliveries effectively. However, some customers also noted issues with delivery, reporting that orders were delayed or never arrived, and expressing dissatisfaction with the company's response to these problems. A few other people also felt that the product quality was inconsistent, citing a lack of aroma and taste in some coffee beans, and issues with excessive chaff.

What people talk about most

Product

Consumers generally express high satisfaction with the product, particularly praising the quality and... See more

Quality

People report positive experiences with quality, consistently praising the freshness, taste, and variety of... See more

Order

Reviewers highlight positive aspects of order, often praising the easy ordering process and prompt dispatch... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and reliable delivery,... See more

Service

Users describe positive interactions with service, with many customers consistently praising the outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a Redber customer for several years now and continue to rate them as a first class coffee supplier. I signed up to their subscription scheme because at the time theirs was the only one I fou... See more

Company replied

Rated 5 out of 5 stars

Somehow I've ended up as the bean-orderer for our small office. I've been purchasing our supplies from Redber for nearly 4 years now and in all that time, my colleagues haven't had a single complaint... See more

Company replied

Rated 5 out of 5 stars

I’ve bought Redber coffee for years, I’ve only ever had one problem and that was royal mails fault but Redber sorted it for me straight away. Ordering is easy and delivery is fast. I’ve tried lots of... See more

Company replied

Rated 5 out of 5 stars

Great coffee, great prices and a very efficient team behind it all! You won't find better with plenty of offers and great online articles too. I've had a 2 Kilo delivery every other month for about s... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee machine supplier
  3. Coffee shop
  4. Coffee store
  5. Coffee vending machine
  6. Coffee wholesaler

Written by the company

Redber Ltd Coffee Roasters is an independent UK coffee company based in Guildford, Surrey, specialising in premium Arabica coffee and high-quality coffee equipment for home and business customers. We offer a wide variety of freshly roasted coffees sourced from leading coffee-growing regions around the world, including single origins, blends, and seasonal selections. All coffee is roasted in small batches to highlight flavour, freshness, and consistency. Alongside coffee, Redber supplies commercial and domestic coffee machines, grinders, syrups, brewing equipment, cups, glassware, and barista accessories. We work with recognised brands and courier partners to serve individual customers, offices, cafés, and hospitality businesses across the UK, providing knowledgeable support and a professional end-to-end service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

149 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fast, efficient service

Ordered a Melitta Bean to Cup after finding Redber’s price was very competitive.
The machine came with two Melitta double wall coffee glasses, 2 packs of coffee beans and a box of mint chocolates, so was able to set the machine up and try it straight away.
Fast, efficient service with quality products. Will definitely use them again.

4 March 2019
Unprompted review
Rated 5 out of 5 stars

Great Service with Fast Delivery !!!!!!

Ordered a Melitta Bean to Cup coffee machine late Wednesday night, arrived Friday morning, was notified of a 1 hour delivery time, great service.
The machine was priced very competitively and much cheaper than Currys, it even came with a couple of double wall coffee glasses, 2 packs of coffee beans and some mint cream biscuits, so was able to set the machine up and try it straight away.
Have checked their website and they have a good selection of coffee beans and accessories for everything coffee, so will definitely use them again.

5 January 2019
Unprompted review
Rated 1 out of 5 stars

Think twice before using them, terrible customer service

There was an item missing from the order so I sent a polite email, no reply. Followed it up with another after a week, still no reply so I rang them to confirm the email address was monitored. The person confirmed it was and could see my emails then promised to send the missing item, but still nothing.
I have given up with Redber Coffee and will never use them again.

16 December 2017
Unprompted review
Show reviews in all languages. (149 reviews)

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