Redbet.com Reviews 

Always friendly customer services agents which is why I always go back to them!

I signed up to to Redbet using a promo code to get £20 of free bets upon making a £10 bet, which was to be paid into my account upon the bet settling, whether I won or lost. No bonus was paid into my account, I spoke to five different members on their Live Chat on several occasions to no avail. Some told me they were referring my case to their superiors who would contact me within a couple of days - I was never contacted. One told me the offer was only available to the first 100 people to sign up - there was nothing to say this in the T&C’s, which I pointed out to them before they backtracked and said they couldn’t work out what was wrong and would refer the issue to the aforementioned superiors. One told me the bonus was only available to people who lost their first bet - this has also a lie and referred to a different offer altogether. Whenever the staff member realised I had read through all of the T&C’s and wasn’t accepting their lies they would fob me off by claiming they would raise my case with superiors before signing out of the chat when I hadn’t finished talking for me to never hear from anyone at Redbet again. The worst experience I have ever had with a bookmakers. Avoid at all costs.

Avoid at all costs, at first I was happy and I only mostly bet on horses, so after placing bets for 2 weeks suddenly every bet I try to place seems to have a restriction on it, I am only able to bet roughly £6, I spoke to customer services who even emailed the relevant dept who in turn emailed me back assuring me theres no restrictions and some bets the traders only take so much.
Yesterday I try to put £10 on a 5-2 if I remember rightly , I accepted the £6.32 bet and the remainder was sent to the traders who refused to let me place the rest of the £10
Absolutely pathetic, a friend placed £10 on the same horse after me and his bet was placed.
These people are fools and the traders limit your stakes just because i'm only betting on horses.
Found out they use the same traders as 888sport, that now makes sense because 888sport are the kings of PATHETIC, even my mums friend opened an account and after placing 6 horse racing bets over 5 days, around £5 to £15 stakes, she got restricted and removed from promotions...WHAT PROMOS.. I think best odds guaranteed classed as a promotion is a disgrace, avoid redbet avoid 888sport, any sites that are exactly the same as those sites avoid because its the same traders..

Great site to play at fast cash outs and I good selection of games

So I lose over 1000 pounds and request a 200 pound withdrawal, they request docs, fine, as with most of the companies they don't seem to care about verifying you while taking your money. Anyway send through all the docs which are rejected because they are no showing edges or are not clear - funny thing is I played with SportPesa - won 4500 pounds and sent the same docs, no problem at all - same with william hill - same docs, no problem - Anyway, I'll get superb photos for them so they cannot complain about ridiculous issues, I'll withdraw my 200 pounds and never play with them again. Id' recommend you do the same and stay away. No need for unnecessary stress or time consuming nonsense that is nothing to do with the law. Perhaps they know that some people will give up or not have the time or inclination to run around for smaller amounts and it's nice easy money for them

To those of you out there considering using Redbet my advice is to avoid at all costs.

An enquiry raised 5 days ago has been responded to today by someone who clearly cannot speak English. Their reply was so badly written I have had to email them multiple times just to ask what they mean by some of the words contained in their email, which do not exist in the English language.

Because of my multiple emails I am now advised that if I continue to send "spam" I will be blocked. Clearly they don't know what Spam is either.

Their advertised offers are not honoured. Their customer service is non existent and their morals rival those of MP's caught up in the expenses scandal, with whom they have a lot in common.

Take your money and keep it for themselves, because they can, appears to be their mantra.

Anyone know the correct address for the Advertising Standards Agency and Online Licensing Services for online betting companies?

Next stop

Website is not honest with their claims:
- Quick withdrawals

It even takes up to 48 hours before withdrawal is approved.. It should be within 1 or 2 hours.. The 48 hours is completely in their own power to speed up. Nothing to do with bank transfer time.

Website looks good and it's sad that their claim is inaccurate. For me a dealbreaker. Also verification proces is oldschool/slow and could be avoided with better information when you open account. And not when you ask live chat to approve transfer 3 times and then hear that you need to verify.

[update]
Verification they ask on their website for your full name, date of birth, expiry date, and signatur. So I masked my photo and BSN (number) but they rejected my verification because they can't read everything.

Complaint at the Regulations office

great welcome bonus and betting user interface

Great sevice , thanyou

My query was dealt in a extremely professional manner and very quickly.
The customer advisor was very helpful indeed.

One of the best casinos out here! Nice helpdesk and quick replies on emails, plenty of games to have a fun time with!

Company has limited to no sports bonuses. When they are available they try to take it away. Offers are generally in favour of the site. Nowhere near as good as other sites. Customer service stinks, managers cannot talk apparently. You get a response to emails after about 3 days and took 19 days to verify my account. I should have known at thos point they were incapable. If you join, all bonuses are casino based there are literally no sports bonuses. Dont waste your time and join a site that rewards your loyalty not fob you off with lame casino bonuses. Dont expect anything because you wont get it and they dont care about the customer.

A very quick response and resolved my query in a nice polite way.
Compared to other help I have used on other sites which can be frustrating when they don't make you feel valued.

MY ENQUIRY WITH REDBET WAS DELT WITH QUICKLY AND EFFICENTLY THANK YOU.

Online chat friendly and efficient. Dealt with my issue immediately.
Solid casino and trustworthy.

I was contacted quickly by email.
Answer was thorough and detailed and took care of my issue.
Very pleased.

Bonuses are awful. 25% of your first deposit for sports bonus and 35% wagering for casino and only 5% of each spin counts.
Offer the same prices as much better companies such as 888sport who have a loyalty scheme.

Only.positive is quick replies from live chat team however they are pretty clueless at what they are doing and very repetitive with their responses.

Excellent service and good customer service from live chat.

Chris Gilbert