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RedBook Inspect Reviews 3,369

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its thoroughness and efficiency, often highlighting the detailed reports and comprehensive inspections. Many people appreciate the staff's professionalism and extensive knowledge, finding them helpful and communicative throughout the process. The customer service is frequently described as excellent, with many reviewers noting the valuable follow-up calls and the staff's willingness to answer questions. However, some customers also noted issues with the product and quality of the inspections. A few people reported that significant defects, such as unroadworthy conditions or major cosmetic damage, were missed in their reports. There were also occasional mentions of poor customer service experiences, with some individuals expressing dissatisfaction with the responsiveness or helpfulness of the support team.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the thorough and detailed inspections,... See more

Staff

People report positive experiences with staff. Customers frequently praise the knowledge, thoroughness, and... See more

Product

Customers had ambiguous experiences with product. Many reviewers found the reports comprehensive and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the detailed and thorough reports,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The booking system is very simple and clear. I booked on Saturday, and Monday morning I received a confirmation that the inspection was booked for that day. The report is detailed and I received a sum... See more

Rated 5 out of 5 stars

The report was very thorough. Conversation with inspector made the process worth while. Together it allowed us to make an informed decision on a vehicle 1200km’s away. Could not be happier. Would hi... See more

Rated 5 out of 5 stars

Having a trusted body like RedBook physically look at a car on your behalf gives you confidence in what you are buying. Information given and the follow up phone call were essential to ensure the c... See more

Rated 5 out of 5 stars

Definitely worth the money. Comprehensive check by the mechanic with lots of detail and pictures, and a phone call with a debrief of any potential issues explained. For what I paid for the inspection,... See more


Company details

  1. Vehicle Inspection
  2. Driver and vehicle licensing agency
  3. Vehicle examination office

Written by the company

Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.

The RBI Promise

Refund if vehicle sells before inspection

Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Highly recommend RedBook

Daniel from Red Book inspected a Vw Golf for me in Sydney last week. I thought the process of receiving the report back to me would be long but rest assured I received it on the same day!

Daniel was very thorough in his inspection, he took many many photos, and was very detailed when writing up the report.

I highly recommend RedBook, they are the only PPR’s I’ll be going with in the future. I’ve even booked another vehicle pre purchase inspection for next week!

17 March 2026
Rated 5 out of 5 stars

Peace of mind

Having a trusted body like RedBook physically look at a car on your behalf gives you confidence in what you are buying.
Information given and the follow up phone call were essential to ensure the car being purchased was up to scratch.
The report was detailed and thorough and even measured the paint thickness!
This is a MUST DO when purchasing a car in NSW online, sight unseen.

24 March 2026

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