RedBook Inspect Reviews 3,369

The technician rang me to discuss the inspection.
He spoke in exact language & was easy to deal with.

The report was thorough and Tom, who performed the inspection was really great in taking the time to discuss some of the issues raised in the report which helped with my decision.

The inspection officer was very good, I felt secure in his assessment of my vehicle.

Amazing service and the inspector was very good

Get an independent mechanic to conduct your pre-purchase inspection, one who has pride in their business and offers proper customer service. Redbook is such a large company; they do the bare minimum and don’t care.

While I understand that a five-year-old car will naturally have general wear and tear, such as minor scratches etc., there were several significant defects missing from the report. The inspection missed a large chip in the windscreen, located directly in the driver’s field of view, a very loud, constant rattle at high speed, four significant dents, a broken air vent, a broken console, and a damaged badge.

I contacted Redbook with my feedback and they pretty much said tough cookies, denied the chip in the windscreen and said they couldn’t see any dents because it was raining. They referred me to the “photographic evidence of the vehicle’s condition”, however the images they send are low resolution so it’s not possible to see details. THAT is why you pay for an inspection! I could have asked the dealer to send me pictures.

I’ve had a pre-purchase inspection from an independent mechanic before, and they recorded every detail and defect. I would have thought Redbook would do the same purely for due diligence. As an interstate buyer, I relied on Redbook’s inspection to decide whether to travel from Melbourne to Sydney to view the car in person (which I did). What a waste of my time and money.

The team were great to deal with, tons of communication and very proactive. Will definitely use again

I can’t recommend this service highly enough. Very knowledgeable, friendly staff and the feedback in the reports is highly valuable in assessing whether you’re making a good purchasing decision.

Very detailed report and prompt service.

Didn’t receive follow up call. Many items not able to be checked. Ridiculous price for a service. Never buy the ultimate package is a waste of money,

The mechanic (Owen, Perth WA) was extremely knowledgeable, thorough and was transparent on potential issues, or issues he would not be able to isolate as it is a remove service. I felt taken care for. Report also included 180 photos detailing the car, I was very impressed.

such a detailed report any issues stated were absolutely correct easy report to understand with great photos and videos and even a phone call afterwards to explain everything

1999 Porsche 986 2.5l Boxster
Had a PPI completed by Mouhamed m, undertaken with efficiency and a comprehensive review with suggested areas to address. Backed up with a follow up discussion same day service. Recommend :)

Excellent customer service from Daniel in Wollongong. Thorough, took all the time I required to explain the report to me in an accessible way to a person lacking techonicvsal knowledge;edge as wekll as being professional and pleasant.

While I initially thought that this was an expensive service, the value for money was fantastic and worthwhile. A very detailed and thorough report was received minutes after the inspection was completed. Lots of supporting pictures to provide confidence, and the follow-up phone call was really valued as it provided an additional opportunity to get peace of mind. Thank you to Mohammed- What a fantastic service!

The report and the photos I received were extremely thorough. But the best part was the phone call from the mechanic who inspected. He talked me through the report, answered all my questions and gave me some important points to consider. Very friendly, patient, and genuinely seemed interested in best outcome for me. In the end I did not purchase the car, and feel it was the right call in terms of safety and long term costs.

Good customer service contacted the inspector a couple of times to ask questions about the report. Very helpful and this allowed me to get comfortable to proceed with the purchase.

Very detailed report and inspector took the time to explain the main points via telephone.

Easy to book. Inspector very easy to work with and understood the purpose of all my additional queries.

Everything was a 4 star and got a call only 30 mins after booked time.

I don’t know how in depth they went on the inspection.

Professional speedy service and thorough