Redbox has made mental healthcare accessible and affordable. Without it, I truly don’t know where I’d be. I have severe anxiety, but with three kids and a full time job seeking out care is very diffic... See more
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Review summary
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I tried two other online birth control pill providers who caused nothing but chaos, before coming to Redbox Rx. I am so glad and relieved, that they could perscribe the proper and requested pill that... See more
Company replied
After a visit to my dermatologist where my concerns were dismissed, my best friend told me about this site where she gets her treatments. Super easy and convenient! Provider reviewed and approved my... See more
Company replied
After my physician retired, I needed to have a prescription renewed and couldn't find anyone locally who could see me as a new patient in a timely fashion. RedBox RX came to the rescue. I was able to... See more
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Company details
Written by the company
Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
Contact info
United States
- 844-733-2697
- info@redoxrx.com
- redboxrx.com
3.9
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I just got charged and tried to cancel…
I just got charged and tried to cancel before they shipped and they wouldn't let me. Mind you, this was just a couple of hours after I saw the email came through for the charge and the product had not yet shipped. They told me there was nothing they could do.
In response to the response from Redbox below, I DID CALL IN and was told NOTHING COULD BE DONE. So now I have over $200 of stuff I don't use. Thanks.
27 January 2026
Unprompted review
Reply from RedBox Rx
Hello Brandie. Please give our team a call at 844-733-2697 or email us at info@redboxrx.com, so we can assist you. If you contacted us outside of our normal business hours, please try contacting us again at your earliest convenience. We are here and happy to help you at RedBox Rx.
Easy process.
28 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Brannon!
Convenience when everything is far away
I live in a very rural area. It is an hour to the doctor’s office which means an hour to pickup a prescription. I was able to get my prescription quickly and painlessly. Coming in the mail - yes please!
28 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Nancy! We try to help all our patients get the quick, convenient, and quality care they deserve! Thank you for trusting RedBox Rx with your care!
After comparing several online…
After comparing several online prescription services I chose redboxrx based on the simplicity of the website and online ordering process. Everything was quick and easy, and the prices were very competitive. My prescription arrived in less than one week. I am very happy so far!
10 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Jason! Thank you for giving RedBox Rx a chance, and we hope that you continue to be happy with our service for the foreseeable future!
Fantastic experience-provider was…
Fantastic experience-provider was wonderful!
26 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Jennifer!
Horrible second appointment.
My first provider was great. The fundamental issue with the service is that you do not see the same provider each time. The second provider I saw was enormously rude and insinuated multiple times that I was lying about my symptoms. Her name was "Dr. Kimberly." Horrific experience, rude, dismissive, and spoke exceptionally fast. Very clear she was just trying to pick up a quick paycheck and move on. If you get a good provider, great. But you better hope that you don't get a horrific one the next appointment.
26 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for taking the time to share your experience. We are truly sorry for the frustration you went through while trying to receive care through our service at RedBox Rx. We expect each and every one of our providers to give the same level of service and professionalism, especially when we cannot guarantee you will get the same provider each time you use our service. If you have not already done so, please reach out to our Patient Care Advocates at either 844-733-2697 or info@redboxrx.com, so we can further discuss what happened during your visit. The experience you describe is not what we expect of our providers, and we want to ensure that it doesn't happen to you again or anyone else in the future. Your feedback is important to us, and we appreciate the opportunity to improve your experience.
New to Redbox
New to Redbox, but It’s been a great experience, so far. Two prescriptions filled that I have used for years, but at roughly half the usual cost. Highly recommend!
25 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review and your kind recommendation of our services!
Reply from RedBox Rx
Thank you for your kind review Michael!
Avoid
What initially appears convenient quickly turns into a price-gouging tactic.
After the first visit and consultation, I was required to pay for four separate consultation visits in less than a year. One initial visit, another after 30 days, then a dose increase to 2 mg, which triggered two more paid visits.
I later discovered that the medication (Guanfacine) costs about $5 through my insurance at a regular pharmacy, compared to $75 for a 90-day supply through this service. On top of that, they charge an additional fee just to send the prescription to an outside pharmacy.
I reluctantly paid this fee once more after being told that following the 90-day review, the prescription could be sent to Walgreens without additional charges. That turned out to be false. They demanded the same fee again.
At this point, it is clear this is not about patient care or convenience, but about extracting recurring fees. You are far better off getting an Amazon Teladoc subscription or using a standard provider.
This service is unnecessary and functions primarily as a money grab.
3 January 2026
Unprompted review
Reply from RedBox Rx
We’re sorry to hear about your concerns and appreciate the opportunity to address them Frank.
Our service is a little different from other services that charge you a monthly subscription fee. We only charge you if you receive a medication or a service. This gives more control to our patients, and they don't have to worry about being charged a subscription fee even if they don't receive any services that month. You will only see a fee if you initiate a consultation with a provider or are shipped medication. We offer many different treatment plans, and many of those plans include automatic refills. In those cases, you would not need another evaluation unless you run out of refills or need to consult with your provider for another reason. Depending on the treatment, you can select either a 30-day supply or a 90-day supply of medication, with or without refills. Depending on the days’ supply of medication you choose at the start of our questionnaire, you may be able to get a one month, three month, six month, or a year’s worth of medication. This way, you would not have to pay for a provider visit every time you need an additional fill of medication. You can also find that information on our website (along with the pricing for those options) under the condition you wish to treat through our services.
For our patients who wish to use our pharmacy, we offer a discount on the provider visit fee. If you choose not to use our pharmacy, we do charge the full provider visit, but you are able to use your insurance to help with the cost of the prescription at your local pharmacy. We understand that our service may not be right for everyone, but we believe that we can help many receive access to affordable, quality healthcare that might not receive it otherwise. Many of our patients do not have prescription insurance coverage or have high deductible plans. Our visit fees and prescriptions costs are often less than typical insurance copays. While our prices vary by condition, we are focused on keeping prices as affordable as possible for our patients. If you have any further questions or any lingering concerns, please don’t hesitate to reach out to our Patient Care Advocates at 844-733-2697. Our goal is to ensure you receive the care and service you need.
After a visit to my dermatologist where…
After a visit to my dermatologist where my concerns were dismissed, my best friend told me about this site where she gets her treatments. Super easy and convenient! Provider reviewed and approved my treatment very fast and order is already on the way! Online providers listen to you more than in person ones! Cost is reasonable and I can use my FSA which is a bonus! Definitely recommended!
20 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review and for your kind recommendation of our services! We want to always make sure our patients feel seen and heard by our providers and pharmacy staff at every step of the process. Our team truly wants the best for all of our patients, and we thank you for trusting your care to RedBox Rx!
Love Redbox RX
I use Redbox RX for a few items. I love the convenience! The cost is much better than prescriptions that you get for the same product. I have had to have a conversation with the MD - very helpful, very thorough, and I didn't feel like it was a waste of time. Will continue using !!
20 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Dee! We do our best to provide a high quality, convenient service for all of our patients. Thank you for trusting RedBox Rx with your care, and we look forward to serving you for a long time to come!
I'm not sure the drug I got was real
I'm not sure the drug I got was real. It has always helped me sleep in the past but the one I received from redbox has not helped even the slightest bit. I probably slept 2 hours. With the CVS drug I was asleep within 30 minutes. Very suspicious. And I have taken 3 instead of the 1 or 2 I usually take.
19 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your feedback Lisa. Our pharmacy dispenses only FDA-approved medications to ensure safety and effectiveness. Since individual responses to medication can vary, we encourage you to reach out to your provider to discuss your concerns and explore potential adjustments to your treatment plan. If you need assistance, our Patient Care Advocates are available at 844-733-2697 to help guide you through your next steps. Your health and satisfaction are important to us and we're here to support you.
So fast, so easy!
This process is amazing! From the RedBox site, made an appt, got in the NEXT DAY (!!!), I filled out some information, had a brief meeting with a provider (10 minutes or so) and I was good to go. My prescription (eyelash growth serum) is now shipped and on it's way to me. Seriously, this is so easy. In a world in which most health care is a nightmare, thank you RedBox, for making this so painless, accessible, and overall amazing. I will absolutely use this service again.
14 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your very kind review of our services Misha! Thank you for trusting RedBox Rx with your care! We love being able to help our patients get the care and service they deserve. Our team is here to help you, and we cannot wait to continue to serve you through our service!
Super easy experience
Super easy experience, great reliable care. Really really fast service!
15 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Helen!
Always very helpful
Always very helpful. I wish your shipping was quicker. There is very little update on shipping. I have a really bad UTI and am waiting for my medication. You should have expedited shipping at a cost. I would gladly pay it. I understand my order comes from San Bernardino. CA. Could you check on this please?
13 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review of our services at RedBox Rx Leigh. I do apologize for the shipping delay. We are actively working on being able to have our main facility in Des Moines be able to ship prescriptions instead of using our San Bernadino Facility. That way our patients will have the ability to select expedited shipping for acute medications.
I have looked into your order, and the tracking information should be loaded into your account. It usually loads into your account within 24-48 hours of your order being shipped. Please do not hesitate to give our team a call if you need any assistance at all in finding that tracking number, or if it is not loading correctly into your account. We are here and happy to help you any way we can!
Reply from RedBox Rx
Thank you for your kind review of our services!
PlushCare to RedBox - So Much Better!
Coming from PlushCare, RedBox was such a better experience. It's easy to get with a provider and get my ADHD and Anxiety medications through here. Insurance isn't something they take, so the prices are the same for everyone (unless using a promo code). PlushCare on the other hand was trying to charge me $200+ in hidden fees for a 30 day supply of an ADHD medication because I didn't have insurance. Definitely an upgrade!
11 January 2026
Unprompted review
Reply from RedBox Rx
Thank you so much for your kind review and for giving our services at RedBox Rx a chance Charlie! We try to make getting your prescriptions as simple and transparent process as we can. RedBox Rx does not charge a subscription fee, so you only pay when you receive a service. Thank you for trusting your care to us, and we hope to be able to serve you for a long time to come!
Finally a source to get a prescription…
Finally a source to get a prescription medicine that does not require nor need a doctor visit! I needed a skin cream that I only use during the winter months. Making a doctor's appointment just to get a prescription refilled was too expensive. I tried Redbox RX. Answered a few questions and the prescription was sent. How wonderful is that!
4 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review and for giving our services at RedBox Rx a try! We are so happy to have been of help to you, and we certainly hope to continue to help you anytime you need us!
They tell you one price and then if you…
They tell you one price and then if you choose your own prescription, the price goes up double if you use their pharmacy, it takes forever to get your prescription sent to you
6 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your feedback Dianna. When you start a visit, there will be two charges. One for your physician consultation and a second charge for medication, if prescribed. Charges for any prescribed treatments are not included in the visit fee. When you select a preferred treatment, the cost of the medication will be shown on the visit checkout page but will NOT be charged to your payment method on file until it is prescribed at the completion of your visit. If a treatment is prescribed that is different from what you've selected, you will be asked to review and pay for your prescribed treatment.
We offer discounted provider visit fees when you choose to use our pharmacy. If you choose to use your local pharmacy, we do charge the full provider visit fee, but you will receive your prescription much more quickly. As found on our website, our default shipping method is through the USPS, and it can take anywhere from 3-7 business days to receive your prescription. We do offer expedited shipping options through the UPS as well.
After reviewing your case, I see that your visit was completed and your prescription processed and shipped out within 24-hours which is always our goal. You can check the tracking information in your account for further updates on delivery. If you need further assistance, please reach out to our Patient Care Advocates at 844-733-2697 or info@RedBoxRx.com. We appreciate your feedback and the opportunity to assist you.
Not too shabby
Not too shabby. Pretty easy. Pretty inexpensive. The ER has me $3G's in debt & I just needed cream. They wanted to to keep rollin' wit there madness. Not cool. But RedB hooked me up on the fly. Hope they expand.
9 January 2026
Unprompted review
Reply from RedBox Rx
Thank you for your kind review! We certainly hope to be able to continue to grow and expand our services for our patients at RedBox Rx as well. Thank you for giving our services a try, and we hope to be able to serve you again!
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