Redbox has made mental healthcare accessible and affordable. Without it, I truly don’t know where I’d be. I have severe anxiety, but with three kids and a full time job seeking out care is very diffic... See more
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Review summary
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I tried two other online birth control pill providers who caused nothing but chaos, before coming to Redbox Rx. I am so glad and relieved, that they could perscribe the proper and requested pill that... See more
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After a visit to my dermatologist where my concerns were dismissed, my best friend told me about this site where she gets her treatments. Super easy and convenient! Provider reviewed and approved my... See more
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After my physician retired, I needed to have a prescription renewed and couldn't find anyone locally who could see me as a new patient in a timely fashion. RedBox RX came to the rescue. I was able to... See more
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Company details
Written by the company
Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
Contact info
United States
- 844-733-2697
- info@redoxrx.com
- redboxrx.com
3.9
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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NOW FEAR WITH RED BOX RX
AAA great prices was referred by Ai this will be my company for a long time
5 November 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review James! We look forward to being able to help you with your healthcare needs for a long time to come at RedBox Rx!
Reply from RedBox Rx
Thank you for your kind review of our services Hannah!
My experience with RedBox Rx was terrible.
My experience with RedBox Rx was terrible. They are slow, inflexible, passive aggressive, and not 100% honest. I had an immediate care need that needed a medication within a couple of days. They waited 3 days after I got the prescription to ship it, and they used UPS ground, which means that it will be a full week between the medical consultation and receiving the medication. I now need to go to an ER to have this matter handled. Adding to the frustration is their passive-aggressive customer service reps who seemed to be trained to say "I'm sorry you feel that way" in response to customer dissatisfaction.
29 October 2025
Unprompted review
Reply from RedBox Rx
We’re sorry to hear that your experience did not meet your expectations George. Your feedback is valuable, and we appreciate the opportunity to clarify our services.
After reviewing your case, I see that you paid for your prescription over the weekend. Per the shipping section on our website “most prescriptions are shipped within 48 hours of being paid for when payment occurs Sunday through Thursday” as “orders are not shipped over the weekend”. We can confirm that your order was shipped within that 48-hour time frame. It does also state on our website that delivery is estimated (but unfortunately not guaranteed) between 2-5 business days. I’m sorry you feel that this was not fast enough, but there is a timelier option available for patients who are needing to receive their treatment more urgently.
When you fill out the intake form for your visit with one of our providers, you have the option to have the prescription sent to a local pharmacy for pick-up instead. While the discounted provider fee is not applicable in that case, you will be able to receive your prescription much more quickly.
If you ever have any questions about our service before requesting a prescription, our Patient Care Advocates are happy to help answer any questions or address any concerns you may have before you begin when you reach out at 844-733-2697 or at info@redboxrx.com. Thank you for taking the time to share your experience - we appreciate the opportunity to improve and clarify our services at RedBox Rx.
Service was fast and I wasn’t trusting…
Service was fast and I wasn’t trusting the company with entering my information they made me a believer
25 October 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Kim and for placing your trust with RedBox Rx. We hope to continue to serve you in the future! Please don't hesitate to reach out to our team of Patient Care Advocates if you ever have any questions or concerns about our services. We are here and happy to help!
This is actually a scam
This is actually a scam. Their terms specifically state they will refund you if you don’t get a prescription. I was never given a prescription and refused a refund, the support agent made no sense and said refunds are not allowed and prescriptions are not guaranteed and linked me to the terms that specifically state refunds are guaranteed if prescriptions aren’t sent.
The customer service is actually insane, Brandi was very unprofessional, and even lied then linked terms that went against what she said.
Good thing I used a CC, and they sent me their terms.
Never got a refund and had to do a chargeback dispute on my CC. I gave them the chance and they just lie to you. Insane.
21 October 2025
Unprompted review
Reply from RedBox Rx
We’re sorry to hear that this experience did not meet your expectations Christian and appreciate the opportunity to address your concerns.
You are correct about our refund policy. The policy states “payments for provider fees are refundable for completed visits when the provider does not prescribe treatment. This provides a risk-free experience for our customers. Otherwise, visit and consultation payments are for the time and expertise of our licensed providers and are not refundable.”
Unfortunately, you were not eligible for a refund for the provider fee due to our refund policy. After reviewing the information you provided in your intake form, the provider did prescribe you your preferred treatment. It does appear that the same day you submitted your intake form for provider review, you also deleted your account with us. Since you deleted your account with us the same day the treatment was written, the prescription that the provider wrote was voided, and you would not have received a review and pay email from us regarding the prescription. The Patient Care Advocate you were working with did communicate with you the following day that deleting your account with us “results in the loss of your ability to access your account information, including order history/tracking and communication with your provider.” Even though you were prescribed treatment, deleting your account the same day results in a loss of access to that information and a void of the prescription.
I am very sorry our service did not meet your expectations or failed you in any way. If you have any further questions or wish to discuss your experience further, please feel free to reach out to our team at 844-733-2697. We thank you for taking the time to share your feedback and hope to improve your experience.
TRETINOIN NOT EFFECTIVE AT ALL
I got tretinoin from them and it was easy and quick but it has not worked for me at all. The only other brand I’ve tried was from apostrophe and it worked so well but they no longer exist. The consistency of RedBox’s tret was super chalky and dry it was weird. Even after 3 months (the maximum amount of time you should be able to see if something works for you or not) and my skin was still super dry and congested. With the tret I got from apostrophe my skin was literally perfect and I had started with worse skin than when I started using RedBox tret. I haven’t found their product effective at all and would not recommend to others.
22 October 2025
Unprompted review
Reply from RedBox Rx
We're sorry to hear that you're not experiencing the results you expected Samantha. Our pharmacy dispenses only FDA-approved medications to ensure safety and effectiveness. Since individual responses to medication can vary, we recommend discussing any concerns about effectiveness with your provider. Just like treatments you might be prescribed at an in-person visit, some may not work for you. We do not offer returns or refunds of prescriptions that don't work or cause side effects or allergic reactions. These simply cannot be predicted. If you are concerned about sensitivities or how a product may work for you, we'd recommend purchasing the smallest about offered to make sure the treatment is a good fit for you. If you need further assistance, please reach out to our Patient Care Advocates at 844-733-2697. We appreciate your feedback and the opportunity to assist you.
Professional, Warm and Friendly
For privacy purposes I am not going to reveal the NP that interviewed me, but she was professional, warm and friendly. We even talked about personal lives a bit. Truly an experience I was not expecting with an online Rx visit.
22 October 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Kekau! We are so happy to hear of your experience with one of our providers. Our team truly cares about each and every one of our patients and always want to provide the best service possible at every of the process. We hope to continue to be able to serve you at RedBox Rx!
Very user friendly & great service
Very user friendly website fast and convenient service and the fees are even cheaper than paying the co-pay for they insurance I used to have. This is a great alternative if you are self-employed free lancer or between jobs and don’t have insurance and need meds for simple treatments. A+
20 October 2025
Unprompted review
Reply from RedBox Rx
Thank you for your very kind review Maria! We are so happy you have had such a positive experience with RedBox Rx. Our team is happy to have been of help to you, and we hope to be able to help you again in the future!
Helpful for quick prescription but visit your own doctor otherwise
While this service can be helpful for getting a prescription without any hassle, I would argue it is not a good option for any conditions that are more complicated or if you experience any side-effects.
I scheduled a video consultation for a side effect I was having with my prescribed birth control. After arriving late, my provider didn't give any explanation (or possible explanation of what could be causing my symptoms), didn't offer any alternatives, and just told me to see my GYN. After about 4 minutes of the visit, and not really answering any of my questions, the visit was over and I felt I had wasted my time and money.
Update: Customer service reached out to offer a refund, which is much appreciated!
16 October 2025
Unprompted review
Reply from RedBox Rx
We understand your frustration and appreciate you reaching out Angie. Some symptoms can be a sign of something more serious that cannot be diagnosed or ruled out through a telehealth visit. Patient safety is very important to us and sometimes it is not appropriate to prescribe medications due to other medications, side effects you may have experienced/may be experiencing, or medical history. Our policy is if our providers are not able to give you a prescription to treat your condition, we offer a refund for the visit fee. Please contact us at 844-733-2697 and we would be happy to process that for you.
That being said, we do expect every provider to give the same level of service and professionalism to all of our patients at RedBox Rx. If you have not already done so, please reach out to us so we can discuss your experience in further detail. The experience you describe is not what we expect, and we want to ensure that it doesn't happen to you or anyone else in the future. Please contact us at 844-733-2697 or email us at info@redboxrx.com at your earliest convenience.
RedBox makes the process easy
RedBox makes the process easy. The physician was a good communicator, and impressed me as being well informed. The drug arrived as promised. It took a wee bit longer to get here than I'd hoped, but they provide a tracking number which reduces the stress.
17 October 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review! Please don't ever hesitate if there is anything we can do to help alleviate any concerns or answer any questions you may have. We are here and always happy to help our patients at RedBox Rx!
this company can't be trusted
this company can't be trusted. they leave you with worse problems then you come to them with and charge you to tell you they can't help you anymore because the questions you answer the same way every time flags you for some reason.
9 October 2025
Unprompted review
Reply from RedBox Rx
We’re sorry to hear that your experience did not meet your expectations Cory. Your feedback is valuable, and we appreciate the opportunity to clarify our services.
Our providers carefully evaluate each case to ensure safe and appropriate treatment, but we understand how frustrating it can be when treatment is denied through our services at RedBox Rx. While previous medical and treatment history can be helpful, each consultation is assessed individually based on current symptoms and medical guidelines. The provider's reasoning can be found in the notes from your visit in your account. If you have not already done so, our Patient Care Advocates can assist you with refunding your visit fee if you were not prescribed medication as our refund policy states that "payments for provider fees are refundable for completed visits when the provider does not prescribe treatment".
We regret any misunderstandings regarding your visit and encourage you to reach out to our Patient Care Advocates at 844-733-2697 if you’d like to discuss your concerns further.
Do not use this service they will tell…
Do not use this service they will tell you to go see an in person doctor and then repeat their advice about 10 times to make up the appointment time waste of time effort and money.
13 October 2025
Unprompted review
Reply from RedBox Rx
We’re sorry to hear that your experience did not meet your expectations. Your feedback is valuable, and we appreciate the opportunity to clarify our services.
Our providers carefully evaluate each case to ensure safe and appropriate treatment, but we understand how frustrating it can be when treatment is denied through our services at RedBox Rx. While previous medical and treatment history can be helpful, each consultation is assessed individually based on current symptoms and medical guidelines. If you have not already done so, our Patient Care Advocates can assist you with refunding your visit fee if you were not prescribed medication as our refund policy states that "payments for provider fees are refundable for completed visits when the provider does not prescribe treatment".
We regret any misunderstandings regarding your visit and encourage you to reach out to our Patient Care Advocates at 844-733-2697 if you’d like to discuss your concerns further.
Good experience with online dr and medications
Everyone was kind. The treatment was appropriate and efficient and effective.
12 October 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review Tamara! We are so happy to hear that you had such a positive experience with our service and our staff! Thank you for trusting RedBox Rx with your healthcare needs!
Waste of money
Why did I waste 25 dollars for nothing? I was given some bogus reason why I could not get a prescription for a medication, even though I've been on it for headaches for a while now. Just a lame money grab. It's really aggrevating because right now I just had jaw surgery and I need something to help me relax.
9 October 2025
Unprompted review
Reply from RedBox Rx
We're sorry to hear that your experience with RedBox Rx did not meet your expectations Heath. Our goal is to provide accessible and convenient care, and we understand how frustrating it can be when the outcome isn't what you expected. While our providers strive to offer the best possible care based on the information you provide in the questionnaire, there are times when an in-person evaluation may be the most appropriate course of action for your own health and safety.
That said, since you were not prescribed treatment during your visit, you are eligible for a refund for the cost of the visit per our refund policy. Please reach out to our Patient Care Advocates at 844-733-2697 so that we can assist you with the refund as well as answer any lingering questions or concerns you may have. Thank you for taking the time to share your experience—we appreciate the opportunity to clarify and improve our service.
It's affordable and very convenient
It's affordable and very convenient. Within the 2 years I have been using them my medications arrived always on time.
6 October 2025
Unprompted review
Reply from RedBox Rx
Thank you for your kind review and for trusting your care with RedBox Rx Marie! We look forward to continuing to provide you with the excellent care and service you deserve!
I got screwed After waiting 72 hours for the product…
After waiting 72 hours for the product I paid for I decided to give them a call and they told me that it would still take two more days. That would be five business days. I need my medicine quicker. I never would’ve went with this company I asked for a refund and they did refund the cost of the product but not the cost of the consultation now I am out the consultation fee and I have no product and have to start from square one. I highly do not recommend this company. They wasted my time and took my money. I am a senior on a fixed income.
6 October 2025
Unprompted review
Reply from RedBox Rx
We’re sorry to hear about your concerns and appreciate the opportunity to address them Neal.
After reviewing your case, I see that you set up your visit and were prescribed treatment within the 24-hour goal we set for our service. It appears that you canceled your prescription the day after it was prescribed for you. We understand how important timely service is, and we regret that we could not meet your expectations. Unfortunately, if orders are placed outside of normal business hours and/or over the weekend, and due to shipping constraints, orders are not always able to be shipped as quickly (please visit our FAQ's section on our website RedBoxRx.com for additional shipping information). If you ever need your prescription sooner than what we can do through our pharmacy, our patients do have the option to select a local pharmacy to have their prescription sent to after paying the full provider visit fee.
Our refund policy states that we will refund the cost of what you paid for your visit fee if you were not prescribed treatment during your visit with one of our providers. Since you were prescribed treatment during your visit, we are unable to refund that fee. The cost of the visit fee is to pay for the time and expertise of our medical providers.
If you have any further questions or concerns, please reach out to one of our Patient Care Advocates at 844-733-2697 or info@redboxrx.com, and we would be happy to assist you. Thank you for your feedback. We appreciate the opportunity to clarify and improve our service.
Reply from RedBox Rx
Thank you for your kind review Steven!
Do not recommend. Lack of transparency
I contacted this company on a Saturday as I was unable to get to an urgent care and being a weekend my physicians office was closed. My request was for an ointment for mosquito bites as I am allergic to this type of mosquito. The bites don't cause just annoying itching, they form painful welts that not only itch but have a burring sensation. I was prescribed the ointment requested, my insurance formulary covered this, so not even a co-pay was needed. When I used the ointment, there was no relief. I contacted the company to request a stronger dose and was told a clinician would call in a few hours or latest call back, no later than noon the following day. I never received a call back. I did end up going to my doctor the next day and getting what I needed. I called the customer service line to explain I never did receive a call back. The C.S rep reviewed my file and explained this company does not have a stronger dose on their formulary. It was never disclosed they have their own formulary. Had I been called back and requested a stronger dose, they wouldn't have prescribed it (due to their formulary restrictions) and I would have had to pay a second consult fee of $69.00 to get a stronger dose of the same medication for the same issue. I requested a refund and was told they would not refund the original $69.00 consult fee. And was offered an apology for not receiving a call back.
22 August 2025
Unprompted review
Reply from RedBox Rx
We’re sorry to hear about your concerns and appreciate the opportunity to address them.
I'm sorry that our provider support team did not get back to you in a timely manner. That is not the level of service we aim to provide our patients, and for that I am truly sorry. Per our policy, if you would have set up another appointment with one of our providers and were not prescribed a treatment during that visit, we would refund the cost of that visit.
The conditions that we treat are all listed on our website RedBoxRx.com, and the list of treatments, the strength of medication, the quantity, and refill amounts offered are all listed under the condition the patient selects when setting up a visit with one of our providers. If the treatment or strength of the treatment are not listed under the preferred medication list for the condition you are wishing to treat, then that is not something that we offer through RedBox Rx. If you ever have questions about the conditions we treat and the medications we offer through our service, please give one of our Patient Care Advocates a call at 844-733-2697. We are always happy to help.
Breakthrough Service!
I needed a new prescription for Tazarotene and didn't want to go back to dermatologist since they no longer accepted my insurance. Tried RedBox and it was incredibly easy and cost effective. The initial process was quick and painless, approved same day, received prescription same week. Awesome service. This is a product I already used and RedBox allows me to continue without costing an arm and a leg!
3 October 2025
Unprompted review
Reply from RedBox Rx
Thank you for your very kind review Karen! We do our best to provide a service that is quick, easy to navigate, and affordable for all of our patients! Thank you for trusting RedBox Rx with your healthcare needs, and we hope to continue to serve you in the future!
I started using them recently
I started using them recently. All was fine until ready to continue prescription. I set up an appointment this morning. I waited until appointment time and didn’t get a call so I started helping a customer. I called them and they said they tried to call and then simply cancelled my prescription bc of a “no show” after I paid, and said they were keeping the prescription money, saying it belongs to them bc of the no show. Here’s the worst part. There was no missed call on my phone. I also did not receive a voicemail or text for proof they called. I waited several hours for a follow up and then emailed them. A few minutes later I get the cancellation text, HOURS LATER AND ONLY AFTER I EMAILED QUESTIONING THEM. You’re at their mercy 100% if they say they called and didn’t, I guess it’s an easy $35 for no services rendered. Third world experience.
1 October 2025
Unprompted review
Reply from RedBox Rx
We understand your frustration and appreciate you reaching out. Our appointment policy is in place to ensure providers can offer timely care to all patients. We regret any inconvenience this may have caused you. If you still need treatment, we're happy to assist you in starting a new visit at your convenience. Please reach out to our Patient Care Advocates at 844-733-2697 and we will guide you through the process. Regarding your concern about your visit fee, our refund policy states that if a provider does not prescribe treatment during a visit, we will refund the cost of the visit fee. Our Patient Care Advocates are happy to help you with that as well. Your experience matters to us and we're committed to providing you the support you need. If you have any questions or concerns, please don't hesitate to reach out - we're happy to help every step of the way!
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