First time using Redcandy (found on Instagram) checked reviews here first to Makesure legit before ordering. Ordered a sale item (Flamingo storage box) on Monday, two days later it’s here! Really... See more
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Paid £20 for the fastest delivery on an order placed early morning. Finally get the dispatch email after 10pm the next day. The DPD email says it’s been sent on 2 day service. Don’t bother paying f... See more
Company replied
Placed an order then heard nothing for a week. I emailed asking what was happening to be told they would look into it. Nothing for 5 more days. Ive since tried calling twice, left a voicemail and 2 fu... See more
Company replied
Placed an order 14 days ago with shipping estimated between 1-3 days. Money taken and order confirmed, but since then - nothing. I've tried emailing and calling, but I've had no response. There was a... See more
Company details
Written by the company
Red Candy is a high-energy, life betterment brand with a wicked sense of humour and a generous splash of quirk. We’re all about bold design, vibrant colours, and unapologetically fun products that inject joy, spark creativity, and make life just that little bit better. We’re not just a brand—we’re a slightly bonkers club where our customers don’t just shop, they belong. If you get us, we definitely get you. Our products are designed to uplift, surprise, and add a daily dose of delight—because life is brighter, happier, and way more exciting when you embrace the unexpected.
Contact info
United Kingdom
- hey@redcandy.co.uk
- redcandy.co.uk
3.2
Average
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery took months..
My grandma found a small add in the paper for a plant pot.. I ordered two.. I did take months to arrive!
The lot was as it was advertised and arrived intact etc.. overall, all went well just took a very long time to deliver.
13 October 2020
Unprompted review
Amazing service!
Amazing service!!
Love Peanut the pig loo roll holder. I think I’m going to be purchasing many things from you! Super fast dispatch. Thank you!
5 September 2020
Unprompted review
Good service, Good product
Super quick delivery that was free!
Product was well packed, good quality and as described. Will definitely use again!
18 June 2020
Unprompted review
Very happy customer!
Bought a Benton Bull and 2 Lego-shaped storage boxes - ordered Saturday, delivered (free) Weds 😀 Very happy with the items, to the extent that Benton is going to get a few little friends and I’m going to start giving them as presents... 😂
17 June 2020
Unprompted review
Bought a Bull Footstool
Bought a Bull Footstool. Easy, secure purchase, good comms, fast free delivery.
So happy with quality purchase at keen price that l have just ordered the Highland Cow. Returning customer......5*
12 June 2020
Unprompted review
Excellent Customer Service
Absolutely first class customer contact and care, extremely fast shipping. Fabulous!! Thank you Maggie who dealt with my queries with such courtesy and trust. Customer service at its best.
18 May 2020
Unprompted review
Excellent products and super quick delivery
Ordered quite a bit from this company. Had champagne glasses delivered over Christmas and they were well packaged and arrived in one piece. Recent order arrived in 2 days!! With the current climate that's really impressive. Really happy with my purchases.
13 May 2020
Unprompted review
The products are so cute I love it
The products are so cute I love it! Bought a sheep toilet roll holder and a llama doorstop, since it was my first order I got 10% off win win! I only took one start off because the sheep toilet roll holder was had a couple of small dents, probably due to transport. But once the toilet rolls are in you can't notice it, it's still super cute!
11 May 2020
Unprompted review
Great stuff
I bought my partner one of the elephant footstools It was awesome. Delivered quickly and great quality
6 May 2020
Unprompted review
Really impressed
Really impressed. Only knew of this company through a magazine compilation of Christmas gifts. Bought Hubert and George Beard Egg Cup Set and it is delightful. Easy to order, informative delivery tracking and arrived on time well packaged. Will use this company again. Thank you
15 November 2019
Unprompted review
Amazing customer service
Amazing customer service. The lid in the concrete trinket was jammed. Ed arranged replacement asap and courier collection of the faulty item. I was sorted within 3 days. Well impressed!
28 February 2019
Unprompted review
Found an item much cheaper than where I…
Found an item much cheaper than where I originally saw it. Hadn't heard of this company before but gave them a go. Delivery was cheap and fast but on arrival the item was damaged. These things happen and they dealt with this perfectly and I had a replacement item within two days. Can't fault the service at all and would recommend. Excellent.
17 February 2019
Unprompted review
Below average experience
Cool products. One of the items arrived very slightly chipped. Found cheaper on another website. Customer service average at best.
5 February 2019
Unprompted review
Reply from Redcandy
My apologies for the issues with your order. I would like to address all three concerns here.
1) Damaged item. I'm terribly sorry your order arrived damaged. Most orders get through with no issues whatsoever, and we do try to packages everything sufficiently without wasting too much packaging material - it can be a careful balance at times! Did you report the damage to us? We will always replace damaged items for our customers with no questions asked.
2) We weren't the cheapest for this item. Although we do try to be competitive wherever possible, we simply cannot be the cheapest for every item at all times. Being a small business with relatively high margins we would soon be out of money if we did this. Although we would love every customer to purchase everything from us, we totally understand if you want to purchase from a cheaper competitor!
3) Average customer service. We really do try to maintain the highest level of customer services across the board, so I'm ever so sorry to hear we didn't manage to on this occasion. I'm unable to find your order and communication details as the only information Trustpilot have provided us with is your name as 'GK'. I would really like to hear what went wrong on this occasion to see if there is anything else I can do for you, and also to learn from the experience and improve our services going forward. If possible could you contact me on andy (at) redcandy (dot) co (dot) uk?
Kind regards
Andy
Red Candy Director
(Please also note - we have only just been made aware of customer reviews on Trustpilot, hence the delay in response. We have never worked with Trust Pilot before, and Trust Pilot did not make us aware that reviews had been left for our company here.)
First class Customer Service
First class Customer Service. Would rate 6 out 5
5 November 2018
Unprompted review
Excellent customer service
Purchased Wesco breadbin and another item. The other item was out of stock but I was emailed straight away and I was happy to wait for it. Waited just under a month ( This was supplier delay not RedCandy) sent a email to Redcandy and 2 days later I recieved my items. Sadly the breadbin arrived damaged :( after emailing Redcandy I decided not to wait from the supplier again and I was refunded. Brilliant customer service and I would order again. They keep in touch....and advise you every step of the way.
19 April 2018
Unprompted review
Fantastic company
Fantastic company. Great products and amazing customer service. I ordered a gold landline phone from them as it was the best design I found anywhere, there was a small issue with it and they sent a new one out to me straight away no question - very helpful and love the phone
10 February 2018
Unprompted review
Very happy
Well-priced item arrived promptly and in perfect condition.
7 December 2017
Unprompted review
No problem at all with my order which …
No problem at all with my order which arrived pretty quickly. I loved the little sweetie bag which was a free gift with my purchase. Red Candy were also very prompt to answer my question regarding an online query I had.
I would definately shop with them again, I love their quirky fun products.
1 June 2017
Unprompted review
Great first purchase
Trouble free purchase via the website. My order arrived very quickly along with a complimentary packet of Haribo, which was a nice touch. Happily recommend.
22 January 2017
Unprompted review
Excellent response to resolve an initial order error
The large wall sticker we ordered had a defect but Andy from Red Candy responded immediately to our email and dispatched a replacement. I fully accept that occasionally things can go wrong but it is how a company responds to those that truly counts.
I will certainly use again.
6 November 2016
Unprompted review
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