Reddogcasino Reviews 

90
TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

withdrawal times (regardless of type) seem to take a little longer at this online casino. They do however provide lots of free play and I enjoy receiving their 100% cashback on deposits occasionally.... See more

Company replied

Rated 1 out of 5 stars

Been playing Red Dog for over 4 years. Made a deposit and selected one of the bonuses available. Deposit and bonus were added to my account. Next day I logged in to play and my deposit with bonus ha... See more

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Rated 5 out of 5 stars

I recently started playing with Red Dog Casino. I play with a lot of other social casinos. The welcome bonuses and other bonuses are very nice. The games are good, selection is somewhat limited. But c... See more

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Rated 5 out of 5 stars

I've been playing at Red Dog Casino for a few months now, and it's been a great experience. The website is easy to navigate, and the game selection is fantastic. There are plenty of slots to choos... See more

Company details

  1. Gambling Service

Written by the company

Red Dog Casino is an online gambling platform that provides a top-tier casino experience with a wide selection of high-quality slots, table games, and live dealer options. We pride ourselves on offering generous bonuses, secure transactions, and 24/7 customer support to ensure a smooth and enjoyable gaming experience. Red Dog Casino is here to deliver fun, fair, and rewarding gameplay. 🐾🎰 If you have any questions or need assistance, our team is always happy to help at support@reddogcasino.com!


Contact info

3.2

Average

TrustScore 3 out of 5

90 reviews

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3.2

All reviews

(90)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Complete Disaster

I just recently made my first deposit on Red Dog. I wanted to take part in a promo they have for free spins with a minimum deposit of $20 if you use Bitcoin or $30 from your bank account. I chose Bitcoin since it’s the lesser amount.

I sent $21.49 worth of BTC to my Red Dog account, which was more than the $20 minimum needed.

When it appeared in my Red Dog account it showed I had a deposit for $19.89, and there were no free spins credited.

Before doing anything else, I reached out to support via their live chat feature. I had a message on my account after signing in requesting I contact them for a deposit confirmation, and I also got an email for the same thing.

With the confirmation request, and with the thought of free spins coming my way, I thought maybe the confirmation was needed before I was able to receive my free spins.

On the third attempt to reach support, I got a response. The first two tries were about twenty or thirty minutes apart I would guess, and the third attempt was a few hours later.

I was informed by support that the BTC price must have dropped during the time it took to go from one account to another, and that was out of their control.

I checked that once all was said and done, and no, the price of BTC did not drop within that time frame. In fact, it actually went up roughly around $500, so I should have been credited my $21.49 and then some, plus the free spins, instead of $19.89 with 0 free spins.

During the time I was waiting for support to message me back, I went ahead and played some slots, only to be told later that now they can’t do anything about the situation because I played through the money I deposited, and I am supposed to claim the bonus before depositing (which I did). They also informed me that I should have contacted them right away after my deposit hit my account (I did that too, but no one responded).

Then to make it all even better, on two separate occasions, while writing out my multi-paragraph response to support, my session “timed out,” and erased my entire conversation, so then I had to start all over again. I had to start the same conversation three different times because of that problem too.

I’m so disappointed. I had high hopes because I’ve read a lot of good stuff about their slots, but I’m my experience, they took almost $2 from my deposit, which also took away my bonus for 120 free spins, and that was the whole reason I did a deposit to begin with. It was all around a complete disaster.

6 September 2021
Unprompted review
Show reviews in all languages. (90 reviews)

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