Red Energy Reviews 

A very disappointing Australia Company. They get you to believe, that if you're in the Red Saver Plan, you get the best rate. No so. You can be dropped out with no prior notice and stay out until you ring them and ask "Am I on the best rate". The ombudsman is having a second go at them for this issue. First time they adjusted the bill and gave me a $50 credit to go away. This time nothing.

The company was in diabolical trouble before they started. Knowing the Snowy Hydro was base in NSW I couldn't understand why head office was in Melbourne. I rang Red Energy & asked to please explain as I was seriously thinking of switching to Red Energy. The reply:
WE BOUGHT A SHELF COMPANY. My reply. Thank you. And hung up thinking unbelievable, stupid, How many others think the same EVEN BEFORE ANDREWS & Allen sent the state bankrupt. Who would want to help Victoria now!!!

Quite large power bills compared to others. When a bill was being paid off through them fortnightly, it was still sent to a collection agency once there was a very minimal amount left to pay (had changed to another better provider). Trying to call with very large wait times on the phone. It is quite disheartening as they claim to be Australia based and yet we are treated poorly. I was told previously to try them and now when I ask others, I get the same response to not go with them. Would not recommend at all. After a call just now, was told because it wasn't a "formal plan".

If there was a negative star ⭐️ red energy would deserve .

For a single thrifty person me
3mths 2weeks $875.

I shifted providers and though they had a $33 over 1 year payment scheme I told the $20 a fortnight over 2 years I’ll accept or will won’t pay anything at all. They agreed.

Why pray tell did the Australian 🇦🇺 government sell this utility.

Their scam i paid 50 cents for par kilowatt

My last Bill for my 2 bedroom granny flat and I live alone was $515 , it use to be in the low $200’s when I started 5 years ago
I have since changed
Be warned

I tried to ring twice last week and was on hold for an hour each time. Just wanted to talk about plans. I’ve been with them for years. Not any more. Abysmal customer service so I pulled the pin.

I wouldn’t go with red energy. They extort you and somehow think someone with a small 3x1 house with no extra utilities such as dryers and 2 occupants uses more electricity than a family of 4 in a big house using the dryer constantly and work from home.
Save your time, shop around for better deals as they’re also rude

I signed up with this company on August 8th. Today, September 2nd, I received my first bill and, to my surprise, it was $329 for 95 days of use, considering I haven't even been using the company for a month. This is the most absurd thing that has ever happened to me. I don't recommend it. I immediately canceled my service with them and am now looking for a new, more honest company. Be careful with this company. They are scammers and loan sharks.

Discrimination against Disabled Australians.

Terrible Customer Service – Endless Wait Times

Tried calling Red Energy customer service and was left on hold forever. Over 45 minutes with no answer, no option for a callback, and no resolution. Just the same hold music on repeat.

It’s unacceptable for an energy provider to make it this hard to speak to someone — especially when dealing with important account issues. Very disappointing experience. Do better, Red Energy.

I don't even want to give them 1 star - customer service is terrible.
They disconnected power when someone moved out and now say we have to use them to get it reconnected.
NEVER USE THIS COMPANY THEY ARE A SCAM, THEY WILL WASTE YOUR TIME AND ARE THE MOST UNHELPFUL!!!!!

I switched to Red Energy a few years ago to coincide with my solar installation. I opted for a Time of Use plan. It seemed to be the cheapest plan, all things considered. I wasn't able to get a feed-in at the time because my electrical situation didn't support it. I spent $1500 to upgrade my electrics and Red was paying me 7 cents per kWH feed-in. Their feed in rate has now lowered to 4 cents, which pretty much made the $1500 I spent to upgrade my electrics useless.

So they're buying my excess solar for 4 c per kWh and selling it to my neighbors for 44 c per kWh. Nice work if you can get it.

I've been contemplating installing a battery since I went solar, and Red Energy has made that decision much easier for me. Once I get that installation complete, I'll be switching to Amber where I can get VPP rates, which means a fair rate for my feed-in, along with free charging of my EV.

Difficult to get customer service on phone.
I am on call for past 40 min, still unable to get hold of them. Although, their rates are higher compared to VDO, but Red is encashing every $ without spending on CSRs.
Last time CSRs wasted around 60 minutes on my call which could have resolved in 10 to 15 minutes. Red Energy should keep an eye on how the Customer Service Rep/Agents spend their time on phone both wasting customer's time as well as company's resources.
Need improvement in this area.

Terrible and misleading. We changed a couple of months ago for the qantas points. This week they just dropped our feed in tarrif from 4.9c to 1c.. no notice, no explanation and certainly no apology. just an 80percent cut. Along with a 25% increase to the other rates.
Definitely getting out, and very grateful we didn't sign on to a fixed term contract. Recommend you keep shopping around.

I’ve had a really frustrating experience with Red Energy. After switching from Origin (where my bills were always consistent and reasonable), Red Energy issued us a $906 electricity bill, almost triple what we’ve ever paid before for a two-person household. We haven’t changed our usage at all, don’t use heaters, and have always been conscious of our energy consumption.

When I contacted Red Energy for an explanation, I was told the previous bill had been underestimated due to a “dog on site” preventing access. Even though I told the representative on the phone after giving instructions to access our easily accessible meters, that our dog in no way would prevent access. No one attempted to reach out or notify us at the time.

Instead of fairly adjusting the next bill, they lumped all the supposed “missed usage” into one inflated amount, based on a single meter read months later, and expected us to accept it with no breakdown or evidence of when that electricity was used. From an established pattern of 7kWh a day to 38kWh a day. They admitted they couldn’t provide a daily breakdown because we don’t have a smart meter then pulled a new daily kWh average out of thin air.

The responses I received were vague and dismissive, and no one addressed my actual concerns. Instead I was sent promotional information on rates and their financial plans. It felt like I was being blamed for their failure to properly read the meter or communicate.

I’ve now had to escalate the matter to the Energy & Water Ombudsman, who have thankfully opened a case and requested to put my bill on hold.

I wouldn’t recommend Red Energy especially if you expect transparency, accurate billing, or decent customer service.

Misleading rates and terrible customer service. I signed up with Red Energy after seeing a competitive rate advertised on their website — but once the account was active, I found out I’d been placed on a much higher rate. It felt like a classic bait and switch tactic. The advertised rate was never honoured, and there was no clear explanation given.

To make matters worse, I tried contacting their customer service to sort it out. I was on hold for 37 minutes, then the call disconnected without speaking to anyone. I called again and waited another 40 minutes before finally getting through. The whole experience was exhausting and incredibly frustrating.

I expected better from a company that claims to have good service. Instead, I feel misled and ignored. If you're considering Red Energy, I'd recommend being extremely cautious — or better yet, look elsewhere.

I just spoke with MARK at the Melbourne branch of RED ENERGY and spoke re getting a lower tariff for our power and gas. May i say that MARK was fantastic, so helpful, polite, courteous and his instructions were very clear and covered everything including informing me about CPAP devices....which i have. He even back-dated our GAS charges. MARK has got to be one of RED ENERGYS best staff members. Awesome work Mark and thank you sooooooo much. Todd in Marulan.

Completely false advertising of benefits and the customer service was appalling. Apparently they sent me a $100 Visa card never got it, never used it and they said oh well it was sent. Also compared to other provides they are expensive. Join at your own peril

We had smart meter installed month ago by red energy and since then the hot water would run out in the evening and on weekends it runs out after mid day. Since we purchased this property we have always had hot water supply 24x7 . I'm having lukewarm to cold water approching 06:30pm and completely runs out around 7:30 the end of the day.
I contacted red energy however no real action to address this had been taken. Reminded them multiple times . They referred me contact installer who is referring me back to red energy.
Issue still unresolved. Complaining external to ombudsman.