Red House Service Station Reviews 

314
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of the assistance provided. Customers frequently praise the exceptionally prompt response times, noting that teams arrive quickly to handle breakdowns efficiently. People also mention that the digital tracking links sent via text message are very useful, prompt, and easy to navigate. Consumers are extremely happy with the staff, describing every team member as remarkably friendly, polite, and thoroughly professional. Reviewers deeply appreciate the clear and reassuring explanations provided regarding vehicle issues during the entire recovery process. Many individuals mention feeling completely safe, comfortable, and well cared for throughout their journey home.

What people talk about most

Service

People report high satisfaction with the breakdown service, highlighting prompt arrivals and friendly... See more

Staff

Users describe positive interactions with staff, highlighting their friendly and professional demeanor during... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting exceptionally fast arrival times that often... See more

Response time

Customers had positive experiences with response_time, consistently highlighting fast and prompt service.... See more

User experience

Consumers find the user experience to be exceptionally positive during stressful breakdowns. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Stranded in a dangerous spot with kids after hitting a massive pothole. Quoted 2+ hours by breakdown cover, but Red House arrived in 10 minutes! They prioritized our safety by send... See more

Rated 5 out of 5 stars

After phoning the AA, I quickly received very clear information sent by text explaining who the company were; the name of the driver who was coming to assist; the reg number of their vehicle and wha... See more

Rated 5 out of 5 stars

Straightforward booking. Correct tow vehicle scheduled. Arrived within a few minutes of forecasted ETA. Carefully checked the vehicle and loaded it. Phoned by office to say it was being off l... See more

Rated 5 out of 5 stars

My insurance company arranged breakdown recovery with Redhouse Recovery. The app link I received via text message from Redhouse was prompt and easy to use. I could track the arrival of the recovery ve... See more


Company details

  1. Towing service
  2. Car service

Written by the company

Roadside Breakdown Assistance & Vehicle Recovery, Serving: Derbyshire • Nottinghamshire • South Yorkshire


Contact info

5.0

Excellent

TrustScore 5 out of 5

314 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(314)

124 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I broke down on the M1 with 6 customers…

I broke down on the M1 with 6 customers in my minibus on the way to London I rang red house and these guys were brilliant the lady on the phone was really helpful and sent driver to pick up me and my son and the minibus and they was there within the hour and the driver got us home with the vehicle safely these are a professional company and did the job brilliantly 10/10 for these guys thank you .(the customers also got to there destination by another taxi company)

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Five star review

Craig was brilliant, he made me feel comfortable and safe before sorting my car, we drove for an hour in a lovely warm cab with easy conversation. I was rescued within half an hour from the M1 at rush hour, all round great experience at an unpleasant time.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

I received great service today I…

I received great service today I unfortunately broke down the roadside assistant couldn't get my vehicle working but ensured it was returned safely to my home. He gave me advice on who to contact regarding the issue and he was really friendly and professional

4 February 2026
Unprompted review
Rated 5 out of 5 stars

I can’t thank this service enough

I can’t thank this service enough. We broke down on middle of M1 motorway and had to pull the car over to a safe point ..called for recovery and they were with us within 20 mins as we were in a dangerous spot. Service was incredible and we home with in the hour.
Thank you for could have been a lot worse.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

My insurance company arranged breakdown…

My insurance company arranged breakdown recovery with Redhouse Recovery. The app link I received via text message from Redhouse was prompt and easy to use. I could track the arrival of the recovery vehicle very easily. They arrived in less than an hour. Polite staff, safe and speedy recovery and a spotless warm cab to take me home in. Thankyou.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Incredible service. Stranded in a dangerous spot with kids after hitting a massive pothole. Quoted 2+ hours by breakdown cover, but Red House arrived in 10 minutes! They prioritized our safety by sending 2 vans to get all 6 of us home. Friendly, knowledgeable, and considerate. Absolute lifesavers.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick and courteous

Really quick which was surprising for time of day, friendly and felt assured , i am a lady in her 60's and was alone but felt comfortable and the good thing was every thing was explained ,what was wrong , and how sorted .
Really happy with the service
Thank you

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service ⭐️⭐️⭐️⭐️⭐️

Very happy with your response time and how friendly your driver was.
You was booked through the RAC as my car had broken down the RAC was saying between 3 to 6 hours wait. Once they past it to your self's you was in contact straight away and with me within 15mins of the phone call.
I would recommend your company and driver any day of the week can't thank you enough.
Very professional ⭐️⭐️⭐️⭐️⭐️

19 January 2026
Unprompted review
Rated 5 out of 5 stars

My recovery driver was fantastic

My recovery driver was fantastic. Even though it was late at night, was very efficient, friendly and got to me in a good time. Couldn't fault anything he did in helping me get my car to a local garage. Thank you

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Broke down today and called my breakdown service who sent Red House out to rescue me and transport me and my car to my chosen garage. I was kept well informed and the driver arrived promptly and was fantastic. Really polite and professional, I honestly couldn't have asked for a better experience.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Andy was great

Andy was great. Timely, fixed the car and gave me good advice on getting a new battery - a bespoke type as a Toyota Yaris. Anyway Andy was great.

6 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look