Red Light Rising Reviews 

278
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness in improving health and wellness, noting significant benefits for various conditions. Many highlight the high quality and sturdy construction of the devices, appreciating their powerful intensity and thoughtful design. People also value the ease of use and comprehensive information provided, contributing to a very positive overall user experience. However, some customers also noted significant delays in delivery, with some orders arriving late, in parts, or not at all, sometimes due to carrier issues. Additionally, a few people experienced problems with customer service, including ignored messages, abrupt responses, and issues with missing components or faulty products not being resolved efficiently.

What people talk about most

Product

People report positive experiences with the product, often recommending it for its effectiveness in various... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising the speed of... See more

Quality

Customers consistently note positive experiences with quality, praising the products for being well-designed,... See more

User experience

Customers had positive experiences with the user experience, finding the light easy to use and appreciating... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting good communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The red light is brilliant especially the portable one that I purchased. I had previously borrowed a plug in one from a friend , so this one is far better. Lasts for several 10 min treatments to... See more

Rated 5 out of 5 stars

I bought the Advantage Wrap. It took a while to arrive, but I’m using it twice a day on my shoulder which has been in physio rehab since April without any progress at all. In a week I am noticing a si... See more

Rated 5 out of 5 stars

The Red Light Rising team were helpful both pre and post purchase. Since the 2021 well known medical intervention, I have suffered from inflammation through out my body plus other unpleasant side effe... See more

Rated 5 out of 5 stars

Very satisfied with Red Light Rising Half Panel. Sturdy and appears to be extremely well constructed. Arrived a little later than anticipated, quality of packaging kept the item very secure. Ear... See more


Company details

  1. #214 of 251 best companies in Health and beauty shop

Written by the company

Passionate about high quality LED infrared lights...learn more here: https://t.co/ZjkAX9CXH4


Contact info

4.2

Great

TrustScore 4 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(278)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excelent customer support

Customer support understand my need and give immediate assistance solving it. Great way to go !!

7 September 2023
Red Light Rising logo

Reply from Red Light Rising

That's so great to hear! Thanks for taking the time to share this and for your support!

Rated 5 out of 5 stars

Very helpful and genuine company

Very helpful and genuine company. Sadly the red light did not suit me but they refunded me with no quibbling. I have read lots of good things about red light therapy and hope it will help others.

4 December 2023
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Reply from Red Light Rising

Thank you for taking the time to write this! Appreciate it and all the best!

Rated 2 out of 5 stars

Did unfortunately not help my…

Did unfortunately not help my neuropathic pain in neck from whiplash at all. Aldo no plantar fasciitis in foot.

10 January 2024
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Reply from Red Light Rising

Sorry to hear this.

I go out of my way to offer all clients 1 on 1 consultations to discuss how you are using the lgiht for your conditions.

I will contact you now about this!

Rated 5 out of 5 stars

I got the redlight rising paingo a few…

I got the redlight rising paingo a few months ago as a more portable option to use red light therapy on the move. I was a little sceptical at first, because it’s battery operated and not connected to the mains. But after a few months of use by me and the whole family including my dog. I’m pleased to report that this clever device is game changer for red light therapy use. I use for wrist joint pain while I’m in the car or on my back while watching tv. I even use it while I’m using my bigger light on my spine. I wrap it around my wrists or shins/knees for extra coverage to multiple areas. I already have the advantage 900 and target light and have alway enjoyed the benefits of both, which I got when I herniated a cervical disc. And I’ve received a first class service from RLR. Whether it’s product care or a question about RL therapy, I can find the answer, on the website or I get to speak to Bryan who is very knowledgeable about his products. They even do helpful Q&A’s on Instagram. I would definitely recommend.

1 October 2023
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Reply from Red Light Rising

Wow! Thanks so much for the fantastic review and your support!

Rated 5 out of 5 stars

Great customer service!

Great customer service.

Detailed website.

Quality products.

Extremely happy customer here.

15 January 2024
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Reply from Red Light Rising

Thank you so much for your support and your kind words!

Rated 5 out of 5 stars

I love my target light 2.0

I love my target light 2.0. It’s the only thing that helps my eczema and both my partner and I have found extensive benefits to our overall health, particularly in reducing inflammation. I’m a holistic nutritionist and recommend Red Light Rising products to my clients.

15 January 2024
Unprompted review
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Reply from Red Light Rising

Thank you so much for your support and your kind words!

Rated 1 out of 5 stars

Fan Stopped Working

Fan stopped working within the first few weeks of purchasing the unit!

1 March 2023
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Reply from Red Light Rising

Hi Paul, thanks again for leaving another review. We are so sorry to hear you've been let down.

As I mentioned in the other review you left, had you let me know, I would have jumped through 15 hoops to get your sorted out ASAP!

According to our records, we offered to replace this light in May 2023 but never heard back from you.

Just in case you missed my last reply, here it is pasted below just to make sure we don't miss each others replies.

"Hi again Paul, sorry to hear all this.

We did have extensive communications around the cable issue and we did offer to send you the EU cable once you arrived in Portugal.

We also explained the cable error was due to the fact that you ordered while you were in South Africa and in South Africa we only had UK cables. Our mistake for not informing you.

Further to this, we also had extensive emails back and forth discussing your back pain and how best to treat it.

Add to that, I personally offered you our brand new product, valued at around £300, FOR FREE, as an apology for our service errors and as a gesture of good will to help you even more get the pain relief you're looking for.

You said you were very grateful for the free product.

Personally, I just found out about the fan, and my staff did let you know, back in May, that we would happily replace the light for you. So sorry to hear this. If you had let me know I would have sent you a new light immediately, and collected the old one from you. No effort on your part at all.
(We had been emailing each other directly, a lot.)

Red Light Rising did everything in our power to apologise for letting you down, correcting the issue and OFFERING YOU FREE PRODUCTS, which you accepted, in order to smooth things over and get you the results you desired! "

Rated 5 out of 5 stars

Quick delivery time

Quick delivery time, lots of helpful information and high quality products

19 May 2023
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Reply from Red Light Rising

Thank you so much for your support and your kind words!

Rated 5 out of 5 stars

I love my light

I love my light, it's warming in the winter months and helps with aches and pains.

15 January 2024
Red Light Rising logo

Reply from Red Light Rising

Thank you so much for your support and your kind words!

Rated 5 out of 5 stars

Shoulder Pain Relief

The relief I got after using the Target Light 2.0 was just awesome, wasn't straight away, and I didn't think it would be. However, 5 days of 15mins on my Rotator Cuff tear, pain relief of 70% able to sleep on my side now. Cracking piece of kit, lent it to few of clients, again with good results.

15 August 2023
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Reply from Red Light Rising

Thank you so much for your support and your kind words!

Rated 5 out of 5 stars

Brings relief from fibromyalgia symptoms

I was waiting for few months to write a valid review. I started to use the half stack Red Light in October. I did not feel immediate relief from pain but could observe more energy and more stable and positive mood since the first week. As I progressed with daily usage on all body I could feel that my pain is less invasive and I am able to be more active. It is not miraculous cure but it definitely helps with energy, moods and lessening pain. I suffer with severe fibromyalgia and most of my days I spent with minimal movement. Now I was able to add some exercises and I am not avoiding moving around the house as much as before so I can say the Red light is definitely WORTH IT. For full disclosure the Red light is just a one part of my self-treatment routine but it is very important one.

15 January 2024
Red Light Rising logo

Reply from Red Light Rising

Thank you so much for your support and your kind words!

Rated 4 out of 5 stars

The target light 2.0 is perfectly fine

The target light 2.0 is perfectly fine. It arrived promptly. But info on HOW to use it, in terms of which setting for what application (eg eyes) is non existent. When contacting the company direct to ask for advice, the response was "we can't really give that sort of advice". Well, if the company is happy to sell the product to the public, they should really be confident enough to also offer indicative guidance on the do's/don'ts of usage too.

25 December 2023
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Reply from Red Light Rising

Wayne! Thanks for taking the time to review us! Sorry to hear of this confusion!

We do indeed have a 90 page guide which goes into detail on every aspect of red light therapy usage!

It is freely available on our website and we email it with every order, 2 to 3 times just to make sure no one misses it!

Totally understand that you may have missed it!

I am sorry that whoever answered the email did not give you proper advice!

Heads will roll!!

I am going to personally email you the guides right now!

All the best!

Rated 4 out of 5 stars

satisfied customer

I have been very happy with my purchase of the Target light. I have used it for almost a year and have experienced many benefits. I also appreciate Red Light Rising's emails that keep me informed of various ideas to improve usage.

28 February 2023
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Reply from Red Light Rising

So wonderful to hear this! Thanks so much for taking the time!

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