Johnny was very professional, curtious, annd very patient with us. He answered all of our questions. We would absolutely recommend him to any one in our family & friends. We feel he certainly enjoy... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Kash has helped me and my husband with our travel arrangement for several years. I would never think of flying without his help. He is knowledgeable, courteous, friendly, professional, efficient, effe... See more
Company replied
Needed to change existing reservation. Ease of contacting the agent. Agent was very responsive to our needs polite professional patient and helpful. He addressed everything. His name is SAMUEL. It... See more
Company replied
Kylie made the reservation process very easy. I flew Ravn Airlines two years ago and thoroughly enjoyed my flight! The weather was fabulous to see all the mountains and glaciers. I’m glad to be using... See more
Company replied
Company details
Written by the company
Red Umbrella Holidays is your host to the journeys of a lifetime. We are renowned in the industry to offer an unparalleled and exceptional service for all your travels around the globe. With our hundreds of holidays, accommodations, and best-offered airfares, you are in for a treat when you book with us. We aim to enrich your lives by meticulously designing and perfectly tailoring your travel needs for the journeys to come.
Contact info
448 PRAIRIE KNOLL DR NAPERVILLE, 60565, Illinois, United States
- 1-833-914-2482
- sales@redumbrellaholidays.com
- redumbrellaholidays.com
4.8
Excellent
771 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i am satisfied with the service provider
27 December 2025
Unprompted review
Reply from Red Umbrella Holidays
Thank you for your kind review! We’re overjoyed to know that your experience was smooth and enjoyable. We look forward to assisting you again soon!
Reply from Red Umbrella Holidays
Thank you for the five star review!
Kelley Matthews has been amazing
Kelley Matthews has been amazing. I highly recommend Ramsey him to help you
17 July 2025
Unprompted review
Reply from Red Umbrella Holidays
Thank you for the review and feedback!
"We're delighted to know you enjoyed your experience! Your positive feedback means a lot to us.
Looking forward to serving you again soon!"
Best Regards,
Customer Relations,
Redumbrella Holidays
Wonderful Kash!
Kash has helped me and my husband with our travel arrangement for several years. I would never think of flying without his help. He is knowledgeable, courteous, friendly, professional, efficient, effective and always able to get us what we need. No matter how long it has been since I have called, he always remembers me. Kash is a real asset to Alaska Airlines. He is probably one of the main reasons we will continue to fly Alaska. Thank you, Kash.
27 August 2025
Unprompted review
Reply from Red Umbrella Holidays
What an awesome piece of feedback!
Thank you for letting us know that you had an enjoyable experience working with us, and we look forward to the opportunity to provide you with further services in the future.
Best Regards,
Customer Relations,
Redumbrella Holidays
Reply from Red Umbrella Holidays
Thank you for the review and feedback! We are committed to provide the best possible service, and it's always rewarding to know that our efforts are making a positive impact.
We truly appreciate your feedback and look forward to serving you again.
Best Regards,
Customer Relations,
Redumbrella Holidays
Meil my experience with meil was very…
Meil my experience with meil was very helpful
6 May 2025
Unprompted review
Reply from Red Umbrella Holidays
Your positive feedback is truly the best compliment we could ask for.
It encourages our entire team and reaffirms our commitment to making travel planning both simple and enjoyable for you and all our valued customers.
We remain dedicated to enhancing our services and providing you with the best travel solutions possible.
Best Regards,
Customer Relations,
Redumbrella Holidays,
Reply from Red Umbrella Holidays
We are thrilled to share our heartfelt gratitude for the incredible rating you recently bestowed upon us.
We look forward to continuing to serve you and making your travel experiences unforgettable!
Best Regards,
Customer Relations,
Redumbrella Holidays,
Kash was very nice great he help book…
Kash was very nice great he help book my ticket I’m thankful for him
31 July 2025
Unprompted review
Reply from Red Umbrella Holidays
Your high rating is the best compliment we could ask for! We work hard to make travel planning simple and enjoyable and your support reassures us that we’re on the right path.
Best Regards,
Customer Relations,
Redumbrella Holidays,
Reply from Red Umbrella Holidays
This is awesome feedback -- thanks for sharing!
We love hearing that you had a great experience working with us, and we're excited to have more opportunities to serve you in the future.
Best Regards,
Customer Relations,
Redumbrella Holidays,
I made my reservations with Tiana and…
I made my reservations with Tiana and she was very
Helpful.
30 July 2025
Unprompted review
Reply from Red Umbrella Holidays
"We're truly grateful for your glowing review! It's a pleasure to know you had a great experience.
Your kind words motivate us to keep delivering excellent service.
Thank you, and we hope to see you again soon!"
Best Regards,
Customer Relations,
Redumbrella Holidays,
Kash helped with tickets. He was so patient and helpful. Thanks Kash.
Kash helped with tickets. He was so patient and helpful. Thanks Kash.
28 July 2025
Unprompted review
Reply from Red Umbrella Holidays
What an awesome piece of feedback!
Thank you for letting us know that you had an enjoyable experience working with us, and we look forward to the opportunity to provide you with further services in the future.
Best Regards,
Customer Relations,
Redumbrella Holidays,
He was helpful and resourceful and…
Stefan was helpful and resourceful and ensured that I was taken care of
24 July 2025
Unprompted review
Reply from Red Umbrella Holidays
Thank you for the review and feedback! We are committed to provide the best possible service, and it's always rewarding to know that our efforts are making a positive impact.
We truly appreciate your feedback and look forward to serving you again.
Best Regards,
Customer Relations,
Redumbrella Holidays,
Very good experience thank you Peter…shelley knox
Very good experience thank you Peter for your support with care.
24 July 2025
Unprompted review
Reply from Red Umbrella Holidays
Your positive feedback is truly the best compliment we could ask for.
It encourages our entire team and reaffirms our commitment to making travel planning both simple and enjoyable for you and all our valued customers.
We remain dedicated to enhancing our services and providing you with the best travel solutions possible.
Best Regards,
Customer Relations,
Redumbrella Holidays,
Absolutely horrible customer service.
Absolutely horrible customer service.
18 July 2025
Unprompted review
Reply from Red Umbrella Holidays
Thank you for taking the time to express your concerns. We regret any inconvenience you may have experienced.
We would appreciate the opportunity to understand your experience better so that we can work towards a resolution.
Please reach out to our customer service team @ 1-347-896-8567 or send us an email to customerservice@redumbrellaholidays.com, with more details.
We appreciate your understanding and patience as we work towards a solution.
Best Regards,
Customer Relations,
Redumbrella Holidays,
great customer service Kash helped me…
great customer service Kash helped me book the flight with no problem…
9 July 2025
Unprompted review
Reply from Red Umbrella Holidays
Your high rating is the best compliment we could ask for! We work hard to make travel planning simple and enjoyable and your support reassures us that we’re on the right path.
Best Regards,
Customer Relations,
Redumbrella Holidays,
Shawn was amazing
Shawn was amazing. I had been hung up on multiple times and could not reach frontier. Shawn took the time to hear me out and fixed everything for me. I will continue flying with frontier because of Shawn.
3 July 2025
Unprompted review
Reply from Red Umbrella Holidays
This is awesome feedback -- thanks for sharing!
We love hearing that you had a great experience working with us, and we're excited to have more opportunities to serve you in the future.
Best Regards,
Customer Relations,
Redumbrella Holidays,
Flight was delayed about 5-6 times…
Flight was delayed about 5-6 times causing me to be stuck in airport fir 22 hours. To add to it my luggage did not make it to my final destination and I'm having to wait 3 days until the next flight to get my luggage. I called the number to speak to a live representative. He rudely stated "this is ticketing, you will have to call customer service" and hung up on me. Apparently they talk to you live if you're purchasing a ticket but only via email if you have a complaint. I'll never fly Breeze again and I recommend others to select another airlines. The eventual flight was good with friendly attendants but the communication in thar to issues before the flight and after are terrible. They could have canceled flight after second or third delay to give customers time to find other means not at 2:00am from an original 3:00pm departure. Now I'm without my medical device needed to sleep for 4-5 days. Also Breeze site has no access to customer service.
29 June 2025
Unprompted review
Reply from Red Umbrella Holidays
Thank you for taking the time to express your concerns. We regret any inconvenience you may have experienced.
We would appreciate the opportunity to understand your experience better so that we can work towards a resolution.
Please reach out to our customer service team @ 1-347-896-8567 or send us an email to customerservice@redumbrellaholidays.com, with more details.
We appreciate your understanding and patience as we work towards a solution.
Best Regards,
Customer Relations,
Redumbrella Holidays,
Kash helped me to book the tickets.
Kash helped me to book the tickets.
30 June 2025
Unprompted review
Reply from Red Umbrella Holidays
"We're truly grateful for your glowing review! It's a pleasure to know you had a great experience.
Your kind words motivate us to keep delivering excellent service.
Thank you, and we hope to see you again soon!"
Best Regards,
Customer Relations,
Redumbrella Holidays,
Johnny’s the man
Johnny was very professional, curtious, annd very patient with us. He answered all of our questions. We would absolutely recommend him to any one in our family & friends. We feel he certainly enjoys his job. Johnny is definitely a plus to your company.
Ada& Richard Mayer
29 June 2025
Unprompted review
Reply from Red Umbrella Holidays
Thank you for the review and feedback!
"We're delighted to know you enjoyed your experience! Your positive feedback means a lot to us.
Looking forward to serving you again soon!"
Best Regards,
Customer Relations,
Redumbrella Holidays,
Sera was very helpful to solve the…
Sera was very helpful to solve the problem
25 June 2025
Unprompted review
Reply from Red Umbrella Holidays
What an awesome piece of feedback!
Thank you for letting us know that you had an enjoyable experience working with us, and we look forward to the opportunity to provide you with further services in the future.
Best Regards,
Customer Relations,
Redumbrella Holidays,
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