Red Wave Travel Reviews 

35
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, helpful, and professional, making the entire process easy and stress-free. Many people highlight the exceptional service, noting the efficiency, personal touch, and the ability to secure better deals and additional perks. Reviewers frequently mention the quick response times and effortless booking process, making their travel arrangements simple and enjoyable. Customers frequently express their intention to book again and enthusiastically recommend the service to others, highlighting the consistent quality of their experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting how easy and... See more

Service

Customers consistently note positive experiences with service, often describing it as friendly, fast, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Philip Paton was incredibly easy to work with and extremely knowledgeable about the ports and room details. He made the entire process effortless. We had originally booked on our own, but once we saw... See more

Rated 5 out of 5 stars

I had an amazing experience with Red Wave Travel! Phils knowledge of Virgin Voyages is absolutely outstanding — he truly know every detail and make planning so easy and stress-free. The Bar Tab Calc... See more

Rated 5 out of 5 stars

Just booked a cruise with Phil at Red wave! Absolutely amazing as we had missed a great price on a future cruise but as the rate became available Phil secured it for us which was just brilliant as it... See more

Rated 5 out of 5 stars

I enquired with Thomas on a potential cruise and he took the time to make sure I knew everything about the virgin cruise before I booked. Thomas even gave me some sailor loot for booking through Red W... See more


Company details

  1. Cruise Travel Agency
  2. Cruise agency

Written by the company

We don’t sell cruises. We create legends at sea — the kind that start with a glass of bubbles and end with you swearing you’ll never sail with anyone but Virgin Voyages again. Sure, there are plenty of Gold-tier First Mates, but we don’t just book Virgin Voyages, we live it. We sail the ships, know the bartenders by name, and can tell you exactly which deck to stand on when the horizon turns gold. From the cabins worth the splurge to the hidden bars and secret dining gems, we’re your shortcut to insider status. Red Wave Travel — for Sailors who don’t just cruise, they make waves.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.7

All reviews

(35)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Book with confidence

Made an enquiry without knowing what to expect but Phil came back me very quickly with all the info I needed. Booked, sailed, had a great time. Booked again for the coming year!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Philip Paton was incredibly easy to…to work with

Philip Paton was incredibly easy to work with and extremely knowledgeable about the ports and room details. He made the entire process effortless. We had originally booked on our own, but once we saw the great deal he found, he handled the switch seamlessly. We will definitely use him for future voyages!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great agency for Virgin Cruises

Such a friendly and knowledgeable agency. Thomas & Phil do a great job getting you the best prices and some extra onboard spends and know everything you need/want to know about VV. Highly recommended.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional! Highly recommended!

I had an amazing experience with Red Wave Travel! Phils knowledge of Virgin Voyages is absolutely outstanding — he truly know every detail and make planning so easy and stress-free. The Bar Tab Calculator was such a smart and helpful tool that made it easy to plan how much bar tab we should buy to get the most value for money!

The service was friendly, fast, and incredibly professional. You can tell Phil genuinely care about creating the perfect cruise experience for their clients. I wouldn’t hesitate to recommend Red Wave Travel to anyone wanting to travel with Virgin Voyages. Exceptional! Go go! Thanks Phil!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Top class service

Phil is really knowledgable and willing to go the extra mile to make sure we get the most out of our sailings with Virgin Voyages. Very professional & we were really impressed with the additional perks he got for us too. Would have no hesitation in booking with them again! (In fact I just have)

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Riding high in cruise bookings!

A fantastic company for cruise holidays. reservations. Phil was very professional and made sure all my needs were met. I wouldn’t hesitate to use Red Wave Travels again and will recommend them to friends in the future. Excellent!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Superb!

Super service from Phil!
Our cruise was arranged and booked in the early hours - this guy doesn't sleep!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

VIP experience , absolutely fabulous!

My first ever cruise was unforgettable thanks to Phil and Red Wave Travel. He guided me through the whole process with excellent customer service and advice.
Nothing was too much trouble and I will definitely book through Phil for my next cruise to Europe.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Phil at Redwave Travel

I recently booked a Cruise with Redwave Travel, and I couldn't be happier with the experience. Phil was incredibly helpful throughout the entire process, attentive, professional, and always available to answer my questions. His dedication and responsiveness made the booking process smooth and stress-free.

I truly appreciate the excellent customer service and will definitely be using Redwave Travel again in the future. Highly recommend!

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Thomas was extremely helpful and on hand to answer any questions I had prior to booking. Can’t wait to meet him onboard. The booking process itself was simple and straightforward.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I had been thinking of travelling with Virgin Voyages again and had been looking for a First Mate who can make it happen for me for days.

Through recommendation I had found Philip/Red Wave Travel and the service is exceptional. Very speedy response and helped me fixed a few issues immediately which would have required me calling up. He also offered very good incentives to book too. Highly recommend!

22 August 2024
Unprompted review

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