Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a wonderful sauna! Very well packaged and comes with intuitive instructions. We bought a 3 person Cove and put it together on a terraced patio in our backyard. We upgraded the stove to the 8 k... See more
Company replied
We made a family event of assembling our sauna. Taken in stages, we had fun laying out the parts, figuring out how things fit together properly and making sure we understood the intended outcome each... See more
Company replied
Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... See more
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Company details
Written by the company
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Contact info
20730 72nd Ave S, 98032, Kent, United States
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4.3
Excellent
292 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Minor inconsistencies in wall panel…
Minor inconsistencies in wall panel sizes. Other than that - no problem. Glad I made the purchase.
22 May 2026
Reply from Redwood Outdoors
Thank you for your feedback and for choosing Redwood Outdoors! We appreciate you pointing out the inconsistency you noticed, and we're glad to hear it didn't take away from your overall experience.
We're thrilled you're happy with your purchase and hope your sauna brings you many years of relaxation and enjoyment!
Great customer service!
22 May 2026
Reply from Redwood Outdoors
Thank you for taking the time to share your experience! It means a lot to know our team made a positive impression.
We truly appreciate your support and look forward to being here whenever you need us. Thank you for choosing Redwood Outdoors!
Redwood Outdoors customer service…
Redwood Outdoors customer service walked me thru connectivity issues with my Harvia Spirit WiFi sauna heater.
Love being able to turn on remotely for pre-heating on my way home. Great support!
2 July 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for the great review! We're thrilled to hear our team was able to help get your Harvia Spirit WiFi heater connected and running smoothly.
Being able to preheat your sauna remotely is one of our favorite features, and we're so glad you're able to enjoy that convenience. Thank you for your support, and we hope you continue enjoying many relaxing sauna sessions!
Visited the Stone Way store and worked…
Visited the Stone Way store and worked with Carson and Liz. They were a pleasure to work with and were very knowledgeable on the sauna's. Ended up purchasing the 3 person Cove. Sauna arrived packaged extremely well making the 2,500 mile journey with no damage. Used their tech support department a few times during assembly. Could't be more happy with my purchase.
Only thing is I wish they would not be out of stock of so many accessories on their web site.
20 May 2026
Reply from Redwood Outdoors
Thank you so much for the thoughtful review! We're excited to hear Carson and Liz helped make your showroom experience such a positive one and that our technical support team was there to assist throughout your build.
It's wonderful to know your Cove Sauna arrived in excellent condition after such a long journey and that you're happy with your purchase.
We also appreciate your feedback regarding accessory availability. We're continually working to improve inventory levels so more of our accessories are available when our customers need them.
Thank you again for your support, and we hope you enjoy your sauna for many years to come!
Product was exactly as represented and…
Product was exactly as represented and works as expected
19 May 2026
Reply from Redwood Outdoors
Thank you for your review! We're so glad to hear your purchase met your expectations and is performing exactly as intended.
We truly appreciate your support and hope you enjoy your Redwood Outdoors experience for many years to come!
Reply from Redwood Outdoors
Thank you so much for your continued support! We're grateful to hear you've consistently had a great experience with our team.
Providing exceptional customer service is something we take great pride in, and your kind words truly mean a lot. Thank you for choosing Redwood Outdoors!
Jared's communication was excellent and…
Jared's communication was excellent and he provided services that went beyond what was expected: because parts were already around for my sunsetting unit, he said, he was waiving all fees. The customer service of this company is my top talking point when I talk to my neighbors and friends who are considering saunas and cold plunges.
17 June 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for the thoughtful review! We're thrilled to hear Jared was able to provide a level of service that exceeded your expectations. We'll be sure to share your kind words with him, it's always wonderful to recognize team members who go above and beyond.
It means even more to know that our customer service has become something you share with your neighbors and friends. That's one of the highest compliments we can receive.
Thank you for your trust, your support, and for being a valued member of the Redwood Outdoors community!
Received my order promptly
15 May 2026
Reply from Redwood Outdoors
Thank you for taking the time to leave a review!
We truly appreciate your support and hope you enjoy your Redwood Outdoors purchase for years to come!
What a phenomenal customer service…
What a phenomenal customer service experience from Redwood Outdoors. Initially we were frustrated with our shipping experience, HOWEVER Sarah from Redwood customer service changed everything! She was attentive, helpful and most of all, offered MULTIPLE solutions to our problem! Every company you buy from may have issues, what sets the better companies apart is their quality of customer service and RedWood proved that to us with this order. We will be returning customers!
18 June 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for taking the time to share your experience! While we're sorry the shipping process got off to a frustrating start, we're incredibly grateful for the opportunity to make things right.
Your kind words about Serah mean so much. We'll be sure to share your feedback with her—she'll be thrilled to know her dedication and commitment made such a positive impact. Providing thoughtful solutions and supporting our customers every step of the way is exactly what we strive for.
Thank you again for your trust, your support, and for giving us the opportunity to earn your confidence. We look forward to welcoming you back to the Redwood Outdoors family!
excellent customer service and quality
15 May 2026
Reply from Redwood Outdoors
Thank you so much for your kind words! We're delighted to hear you had a great experience with both our team and the quality of your purchase.
We truly appreciate your support and thank you for choosing Redwood Outdoors. We hope you enjoy your sauna for many years to come!
I've been extremely happy with my Sauna.
I've been extremely happy with my Redwood Outdoors sauna. The quality exceeded my expectations, especially for the price point. The materials feel solid, the fit and finish are excellent, and the assembly process was straightforward.
The sauna heats up quickly and holds temperature very well. I went with the Harvia 8kw heater, and it has performed flawlessly.
What impressed me most was the overall build quality. The wood is beautiful, the design looks great in the backyard, and it's become one of the most-used features at my house. It's been a great investment for both relaxation and recovery after workouts.
Customer service was also responsive whenever I had questions during the buying process.
If you're considering a Redwood Outdoors sauna, I wouldn't hesitate to recommend it. I've had a great experience and would absolutely buy it again.
14 May 2026
Reply from Redwood Outdoors
Thank you so much for the thoughtful review! We’re thrilled to hear your sauna has exceeded expectations and that you’ve been pleased with the quality, performance, and overall experience.
It’s great to hear the Harvia 8kW heater has been performing flawlessly and that your sauna has become such a valued part of your home, whether for relaxation, recovery, or simply enjoying time outdoors. We also appreciate your kind words about our team and are glad we could help answer your questions along the way.
Thank you again for your support and recommendation. Hearing that you would choose Redwood Outdoors again is one of the highest compliments we can receive. Enjoy your sauna for many years to come!
Great Sauna — excellent support
While the delivery of the popular model we purchased took a while, it was worth the wait. As Finns we know saunas — and this is a real one. Whole family is super happy with it.
There was some minor damage from transportation. Their team has been going above and beyond in sending replacement parts with no questions asked. They truly are looking after their customers. Thank you!
19 May 2026
Reply from Redwood Outdoors
Thank you so much for the wonderful review! Hearing that a family of Finns approves of their sauna means a great deal to us.
While we appreciate your patience during the wait, we’re thrilled to hear the sauna has been worth it and that your whole family is enjoying it. We’re also glad our team was able to assist with the transportation damage and help get replacement parts to you quickly.
Thank you for your support, your patience, and for trusting Redwood Outdoors. Wishing you and your family many years of relaxing sauna sessions ahead!
Reply from Redwood Outdoors
Thank you for the great review! We're excited to hear you're enjoying your sauna and that it's become a part of your daily routine.
Nothing makes us happier than knowing our customers are getting so much use and enjoyment out of their purchase. Thank you for choosing Redwood Outdoors!
We are 100% satisfied
We are 100% satisfied. The sauna was delivered quickly. It was easy to assemble by ourselves. It looks great too. A+!
14 May 2026
Reply from Redwood Outdoors
Thank you so much for the fantastic review! We’re thrilled to hear you’re 100% satisfied with your purchase and that the delivery, assembly, and final result all met your expectations.
We truly appreciate your support and are delighted that you’re enjoying your sauna. Thank you for choosing Redwood Outdoors!
Duo sauna and Alaskan cold plunge…
Purchased the sauna and cold plunge kit. Great experience over all. I had several questions leading up to delivery and I got quick and detailed responses. Delivery was great. Assembly of the sauna was quick and easy. The Alaskan cold plunge came already assembled as a whole unit. Directions were very clear. I’ve used both the sauna and cold plunge almost daily. The sauna gets very hot, over 212 so I have it set to a medium setting to keep it between 190 and 200. Cold plunge easily stays at 46. Great products, and great customer service.
14 May 2026
Reply from Redwood Outdoors
Thank you so much for the detailed review! We're thrilled to hear you had a great experience from start to finish and that our team was able to provide quick and helpful support throughout the process.
It's wonderful to hear that both the sauna and cold plunge have become part of your daily routine. We really love hearing how customers are able to tailor their setup to their preferences, and it sounds like you've found the perfect balance for both heat and cold therapy.
Thank you again for your support and for choosing Redwood Outdoors. We hope you continue enjoying your sauna and cold plunge for many years to come!
Best purchase in a long time…
We couldn't be happier with our Redwood Outdoor sauna. The build was easy, my husband and I did it ourselves and an electrician hooked up the heater. Someone uses it almost every day. Great addition to our wellness routines. We would definitely recommend Redwood to anyone in the market for a sauna.
14 May 2026
Reply from Redwood Outdoors
Thank you so much for the wonderful review! We’re thrilled to hear that you and your husband were able to build the sauna yourselves and that it has become such a meaningful part of your daily wellness routine.
There’s nothing better than hearing a sauna is being enjoyed almost every day, and we’re honored to be a part of that experience. Thank you for your recommendation and for choosing Redwood Outdoors and we hope you continue enjoying your sauna for many years to come!
Repurposed Hot Tub pad for Sauna and Cold Plunge
I ordered a sauna and cold plunge from Redwood Outdoors. The cold plunge was prebuilt and just needed to be moved into location. The sauna was a build, but the instructions were very well done. All materials were precut and fabricated, all perfect making the build out really easy. Once built, it took me a little over a week to get a qualified electrician out to finish the install of the heater and hookup to 220. The overall project came out better than expected! Great product and it looks great in my backyard.
11 June 2026
Reply from Redwood Outdoors
Thank you so much for the thoughtful review! We're thrilled to hear both your sauna and cold plunge exceeded expectations and that the installation process went smoothly.
It's great to know the pre-fabricated materials and assembly instructions helped make the sauna build straightforward, and that everything came together beautifully once the electrical work was completed.
We truly appreciate your support and are honored to be part of your backyard wellness space. Wishing you many years of enjoyment with both your sauna and cold plunge!
Reply from Redwood Outdoors
Thank you for your support! We're delighted to hear you're happy with the quality of your purchase.
We truly appreciate you choosing Redwood Outdoors and hope you enjoy your sauna for many years to come!
Great customer service!
5 May 2026
Reply from Redwood Outdoors
Thank you for taking the time to share your experience! Hearing that you received excellent customer service means a great deal to our team.
We appreciate your support and are grateful for the opportunity to be part of your wellness journey. Enjoy your Redwood Outdoors experience!
Great customer service
Great customer service. Responsive and fixed my chiller very quickly.
12 May 2026
Reply from Redwood Outdoors
Thank you for the kind words! We’re thrilled to hear our team was able to respond quickly and get your chiller back up and running.
We truly appreciate your support and are glad we could help. Enjoy your cold plunge experience!
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