Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me... See more
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Review summary
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Reviews shaping this summary
What a wonderful sauna! Very well packaged and comes with intuitive instructions. We bought a 3 person Cove and put it together on a terraced patio in our backyard. We upgraded the stove to the 8 k... See more
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We made a family event of assembling our sauna. Taken in stages, we had fun laying out the parts, figuring out how things fit together properly and making sure we understood the intended outcome each... See more
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Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... See more
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Company details
Written by the company
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Contact info
20730 72nd Ave S, 98032, Kent, United States
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4.3
Excellent
295 reviews
Asks customers to review
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Replied to 97% of negative reviews
Typically replies within 48 hours
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Good, but could be better
Initial interactions in November, with Redwood Outdoors were very positive. However, after making my purchase I received no information about shipping dates. After sending two unanswered emails I had to call Redwood Outdoors to get real time information about when my sauna would ship. Also, the floor for the sauna is on a 6-week back order, but I have received no updates about when it will be shipped. I’m 99% happy with the sauna (minor fitment issues), but “after the sale” communication could definitely use improvement.
21 November 2025
Reply from Redwood Outdoors
Thank you for taking the time to share such thoughtful feedback. We’re glad to hear that your initial experience with us was positive and that you’re enjoying your sauna overall—especially to the point of being 99% happy with it.
That said, I sincerely apologize for the lack of proactive communication after your purchase. You’re absolutely right to expect clear updates on shipping timelines and backordered items without having to chase information. Your experience highlights an area where we need to—and are actively working to—improve.
We truly appreciate you calling this out, as feedback like yours helps us strengthen our post-purchase communication and overall customer experience. If you’d like assistance with the remaining floor shipment or have any follow-up questions, please don’t hesitate to reach out—we’re always happy to help.
Thank you again for your honest review and for choosing Redwood Outdoors.
My son in law was thrilled with the…
My son in law was thrilled with the gift, especially the lovely bucket.
4 December 2025
Reply from Redwood Outdoors
Thank you so much for sharing this! We’re delighted to hear that your son-in-law loved the gift and that the bucket was a special touch. It means a lot to us to know our products are part of such meaningful moments. We truly appreciate your support and hope he enjoys many relaxing sauna sessions ahead!
Poor Aftersales Support
Poor Aftersales Support. I bought a cedar tub from them about 4 years ago. I decided to disassemble it to move to another property. I emailed and called them to get a copy of the installation manual to reassemble it, but they won't respond. Now, I need to figure out how to reassemble it without the manual. Very annoying.
19 December 2025
Unprompted review
Reply from Redwood Outdoors
Thank you for taking the time to share your experience. I’m sorry for the frustration caused when you were unable to obtain the manual you requested — I understand how disappointing that must have been, especially during a move.
I’ve since been able to locate a copy of the manual from our archived records and have reached out to you directly to share it and discuss next steps. While this hot tub model has been discontinued for some time, we always want to ensure customers have access to any documentation still available.
We appreciate you bringing this to our attention, and I’d welcome the opportunity to continue the conversation directly if there’s anything further I can help clarify.
Overall
Overall, great experience and excellent sauna and excellent choice. It was super simple to put together. 10 out of 10 would buy again.
14 November 2025
Reply from Redwood Outdoors
Thank you so much for the kind words! We’re thrilled to hear you had a great experience and that the sauna was simple to assemble. Enjoy many relaxing sessions ahead, and we truly appreciate you choosing Redwood Outdoors.
Structural deficiencies but good customer service
Ongoing issues with the door fit. The door jamb is not well designed and is not moisture stable in an outdoor environment, so the door can’t always close. Door handle fell apart. The design of the heater crib is not structurally sound and requires modification to reliably hold the heavy heater. Good customer service, though. Replacement parts are sent promptly as they fail (door hinges, door handle).
12 November 2025
Reply from Redwood Outdoors
Thank you for sharing your experience and for taking the time to note both the challenges and the positives.
We understand your concerns around door fit and component stability, and we appreciate you bringing those items to our attention. Outdoor environments can introduce variables over time, and feedback like yours helps inform ongoing product evaluation and improvements.
We’re glad to hear that our team has been responsive and that replacement parts were provided promptly when needed. Supporting our customers throughout ownership — including after delivery — is something we take seriously.
If there’s anything further we can assist with, our Customer Support team is always happy to help.
Great communication!
Great communication!
I was very pleased with the responsiveness of their customer service. They answered all of my emails in a timely manner and I am greatly appreciative of that. They have great products and we use our sauna 4-5x wk.
12 November 2025
Reply from Redwood Outdoors
Thank you for the wonderful feedback! We’re so happy to hear that our team’s communication and responsiveness made a positive impression—that’s something we take a lot of pride in. It’s even better to know you’re getting so much use and enjoyment out of your sauna; 4–5 times a week is fantastic!
We truly appreciate you choosing Redwood Outdoors and sharing your experience. If you ever need support or have questions down the road, we’re always here for you.
Great customer service
Redwood outdoors worked with me to hold delivery until our new home construction is completed, their customer service is excellent!
12 November 2025
Reply from Redwood Outdoors
Thank you so much for your kind words. We’re glad we were able to work with you to coordinate delivery around your home construction timeline—our goal is always to make the process as smooth and accommodating as possible. It’s wonderful to hear that our Customer Service team delivered a great experience.
We truly appreciate you choosing Redwood Outdoors and wish you many relaxing moments ahead. If you need anything in the future, we’re always here to help.
Product is excellent
Product is excellent. Customer Service Excellent. The only negative is that the amount of money and time to set it up was not disclosed. We had a full group working 2 days to set it up indoors and bring the proper 220v electric to the sauna. But during setup, we had some issues and customer service picked up quickly and put someone on the phone who knew a lot about the electronics. Rare and excellent
12 November 2025
Reply from Redwood Outdoors
Thank you so much for taking the time to share your experience with us. We’re truly glad to hear that you’re enjoying the product and that our Customer Service team was able to support you quickly and effectively during setup—especially when it came to the electrical questions. We’ll be sure to pass along your kind words to the team.
We also appreciate your candid feedback regarding the time, labor, and electrical requirements involved in installation. That insight is incredibly valuable, and we understand how important it is for customers to have a clear picture of what to expect ahead of time—especially for indoor installations requiring 220V electrical work. Your feedback helps us continue improving how we communicate setup expectations and preparation details moving forward.
Thank you again for choosing us and for sharing such a thoughtful review. If you ever need anything down the road, we’re always here to help.
Not impressed
Disappointed in how much extra work and money we had to put into the sauna after paying 10k for it. There was basically no roof, certainly wasn’t insulated, shingles were ripped in several areas and no surface to nail them onto. Door was not sealed at all and couldn’t keep the sauna warm. Needless to say lots of trips to the hardware store to remedy these flaws.
Now when friends ask where we got the sauna from I tell them don’t get it unless you want to put a lot of extra effort into it. Anyone who assembled this or sat in it just once would have realized its short comings.
In the end - not impressed unfortunately
12 November 2025
Reply from Redwood Outdoors
Thank you for taking the time to share this feedback. I’m truly sorry to hear that your experience didn’t match the quality we aim for. What you described—the roofing concerns, insulation issues, and the amount of extra work you needed to put in—is not the standard we expect for any of our saunas. I completely understand how frustrating that must have been after such a significant investment.
I’d really appreciate the chance to understand more so I can make this right for you. I wasn’t aware of these issues on your order, and I’d like to review what happened with our production and logistics teams. I’ll be reaching out to you directly, and if you’re open to it, I’d value the opportunity to discuss the details and possible solutions.
We take experiences like this seriously, and I want to ensure we address your concerns properly. Thank you again for bringing this to our attention—I’m here to help.
One of the hinges to my sauna glass…
One of the hinges to my sauna glass door broke after a year, and the company immediately sent me new hinges, free of charge.
12 November 2025
Reply from Redwood Outdoors
Thank you for sharing this! I’m glad to hear we were able to get replacement hinges sent out to you right away. We always want our customers to feel supported long after the initial purchase, so I’m happy the process was quick and hassle-free for you.
If you ever need anything in the future, don’t hesitate to reach out — we’re here to help.
Easy to assemble
Delivery directly into my shop. No missing parts. Assembly was straight forward. I was short a few rocks for the heater, probably because I was so diligent in stacking them. I reached out to RO and they sent me another case of rocks! Once my electrician hooked it up its been working great. The app was a little glitchy at first but I had it working after an hour or so futsing with it.
24 October 2025
Reply from Redwood Outdoors
Thank you so much for sharing this! I’m really glad to hear delivery went smoothly and that the assembly was straightforward. It sounds like you did an excellent job stacking those heater stones — sometimes being thorough means you run a little short, and I’m happy our team was able to get another case of rocks sent out right away.
It’s great to hear everything has been running well since your electrician completed the install. The app can occasionally need a bit of initial setup, so I’m glad you were able to get it dialed in within the hour.
We really appreciate you choosing Redwood Outdoors and taking the time to share your experience. If you ever need anything down the road, we are always here to help.
Reply from Redwood Outdoors
Thank you so much for sharing your experience! We’re glad to hear everything arrived just as promised. Our team works hard to ensure every step of the process is reliable and straightforward, and it’s great to know that came through for you.
If you ever need anything or have questions down the road, please don’t hesitate to reach out — we’re always here to help.
Very poor customer service
I had some pretty simple questions after my sauna was delivered and it was a painful ordeal getting a single straight answer.
3 November 2025
Reply from Redwood Outdoors
Thank you for taking the time to share this feedback. I’m truly sorry that getting answers to your initial questions felt harder than it should have. That’s not the experience we aim to deliver.
I’m glad we were able to connect by phone just now and clear up the misunderstanding. I really appreciate your openness during our conversation—you mentioned the call “meant a lot,” and that stood out to me. My goal is always to make sure you feel supported and heard, and I’m glad we got there together.
I’m also happy we could land on a resolution you feel good about. I’ll send over my direct contact information shortly so you always have a reliable point of contact moving forward.
If anything else comes up at any point, please don’t hesitate to reach out. I’m here to help.
Reply from Redwood Outdoors
Thank you for your review. I saw your note mentioning that things felt “very slow” and that the ice plunge was “forgotten,” and I want to make sure I fully understand your experience so I can address it properly.
I tried calling and left a voicemail, and I’ve also followed up by email—whenever you have a moment, I’d appreciate any clarification on what specifically was missed. Once I have that, I’ll make sure we get it resolved quickly for you.
Thank you again for bringing this to our attention. I’m here and ready to help as soon as I hear back.
The heater arrived with a faulty micro…
The heater arrived with a faulty micro switch, meaning the whole unit needed to be replaced. I understand that these things happen, but Harvia has been dragging their feet with getting the replacement sent. The process of getting a new heater is reaching two weeks with the unit not even being shipped yet.
7 November 2025
Reply from Redwood Outdoors
Thank you for taking the time to share this feedback. We’re very sorry to hear that your heater arrived with a faulty micro-switch — that’s incredibly frustrating, and certainly not the experience we want for our customers.
While defects are rare, they can happen, and we understand how disappointing the delay in receiving the replacement has been. As soon as this was reported, our team initiated the warranty process with Harvia right away, and we have continued to follow up with them to get your replacement unit moving as quickly as possible.
We completely agree that the current timeline is longer than anyone would like, and we share your frustration. Please know that we are actively pushing for updates and will notify you as soon as the tracking information is available.
Thank you for your patience while we work to get this resolved — we’re here every step of the way.
It’s Legit
It’s Legit. Well packed, well made, easy assembly. Extra parts in the box, just in case. Nice work. I’d buy again.
Montana
7 November 2025
Reply from Redwood Outdoors
Thank you for the awesome feedback! We’re so glad to hear everything arrived well-packed, was easy to assemble, and that the quality lived up to your expectations. Our team always includes a few extra parts as a backup, so it’s great to hear that added convenience stood out.
We appreciate your trust in Redwood Outdoors — and it means a lot to hear you’d buy from us again. Enjoy your sauna!
Second Redwood Outdoors Sauna
We recently moved and had to leave our original Redwood Outdoors sauna, so I bought a second for our new home. The reasons I bought one again:
- Excellent packaging. The crate was jostled significantly while being transported across a construction site and no damage was done to the components inside including the 6' windows.
- Quality of construction and instructions. All the pieces are well-labeled and easy to assemble. The change from convex beams to grooved will make for a better seal from wind, and the floor/roof panels versus individual planks made the construction much faster. The entire erection took around six hours by myself.
Disappointments based on my first sauna:
- Removal of components. The front porch, Huum Drop heater option, upper bench back rest, and lower fence are no longer included.
We are still waiting to power our new sauna, and cannot wait to get back in!
6 November 2025
Reply from Redwood Outdoors
Thank you so much for choosing Redwood Outdoors again, and for sharing such a thoughtful breakdown of your experience. It truly means a lot to us when returning customers notice the improvements we’ve worked hard to make—especially around packaging, labeling, and simplifying the assembly process. We’re glad the updated panels and beam design made this build smoother and more efficient for you, even solo!
I also appreciate you calling out the components you enjoyed in your first sauna that weren’t part of the updated model. Your feedback helps us understand what features matter most to returning customers, and I’ve shared these notes with our product team so they’re taken into consideration as we continue refining our designs.
We’re excited for you to get everything powered up and back to enjoying your sauna routine in your new home. If you need anything at all as you get set up, please feel free to reach out—we’re always here to help.
Sauna life is the good life...
We went with the six person outdoor cube sauna. The installation went as advertised in the video, and we'd definitely recommend having two people available for some parts of it.
The sauna is sooo lovely - great material and quality and a wonderful experience. The harvia app is easy to use and I'm glad we upgraded to the largest heater with wifi. Its taking 30-40 minutes to go from 30 to 175, which is pretty great. The heater does turn off sometimes so we still need to figure out if it's overheating and why. Oh, and the hat is a game changer to tolerate the really high temps! Overall strongly recommend!
6 October 2025
Reply from Redwood Outdoors
Thank you so much for sharing this! We’re thrilled to hear that you’re enjoying your new 6-person Cube Sauna and that the build process went smoothly. It really does make a difference having two people for some of those steps, and we’re glad the installation video was helpful along the way.
It’s wonderful to hear how quickly you’re reaching those higher temperatures and that the Harvia WiFi upgrade has been a great addition. And yes—the sauna hat absolutely earns its reputation as a must-have accessory!
If you’d like, we’re more than happy to help you take a look at the heater occasionally turning off. Sometimes it’s a simple setting or placement adjustment, and we can usually get it sorted out quickly.
We really appreciate your recommendation and hope you enjoy many relaxing sessions ahead.
I ordered from Redwoods bc of a…
I ordered from Redwoods bc of a referral, and I was told the customer service was top notch. Unfortunately I didn't have the same experience. My impression is that the systems they have in place are not working for them as they grow as a company, and bad service is probably going to continue until they fix their overall processes.
Timeline:
- I first ordered the Garden Sauna on 8/11 and was told that there was a chance the wifi component to the heater I wanted (Virta 10.5 kW) was backordered. I ordered anyway
- They confirmed 8/12 that the component was in stock and I should expect delivery on 8/25. Based on this, I made plans with a contractor to build level ground among other things (like a deck; pics show that it was a big project)
- No contact until 8/21 when I reached out to them bc I didn't have shipping confirmation. I was told that they had a new system that messed them up and other people were ahead of me on the list for the wifi component. New ship date was supposed to be 9/23
- Had them ship the sauna structure separate bc of the work with the contractor, and was told on 8/26 that the sauna would ship 8/28
- No contact until 8/29 when I had to reach out and was told the whole operations team had COVID
- I had to reach out again on 9/3 and was told that the sauna structure still had not shipping. Finally shipped about a week later
- No contact about the wifi component until 9/26, and was told that there was a delay and new estimated shipping date was 10/19
- I was then told on 10/14 and 10/16 that the heater and component would ship out the next day, but that didn't happen. Was told 10/20 that if it didn't go out the previous week, it would go out 10/20 (it didn't)
- called 10/20 and was told it was scheduled for 10/23. The heater went out 10/23, but the rocks necessary to turn it on weren't shipped until 10/25.
So basically I was not prioritized and was given the run around so many times. I will say that every individual I talked to was very nice and tried to help, but they were just unable to. E.g., there was no way they could make sure my order went out other than to just write a note to the operations team (who clearly didn't care about that at all). Pretty terrible experience overall.
In terms of the quality of the sauna - it's pretty solid and decent for the price. I live in a cold climate and it takes forever for it to get to a high temp (170+) because there are a lot of leaks (to the point that I'm going to install a drop ceiling with insulation. I like how big it is though and it looks pretty dope with the big window (I added the lights in the pic).
I'm super glad it's working now and love that I have a sauna, but I wouldn't order from here if I were to do it again.
4 September 2025
Reply from Redwood Outdoors
My name is Serah and I am the Manager of Customer Support and I want to thank you for taking the time to share such a detailed and thoughtful review. While I’m glad to hear that you’re now enjoying the sauna itself, I’m truly sorry that the journey to get there was far from the seamless experience we aim to provide.
Reading through your timeline, it’s clear that we fell short in several areas—especially around communication, clarity on lead times, and follow-through during a period when our internal systems and team availability were strained. None of that should have impacted you the way it did, and I completely understand how frustrating and disruptive the delays must have been, particularly with a contractor already scheduled and work underway.
Although I reached out when your rating first came through, it’s clear that we still missed the mark in supporting you proactively and consistently throughout the process. That part is on us, and your experience highlights gaps that we’ve been working hard to improve—specifically around order visibility, communication during backorders, and ensuring that customer-facing teams have more direct control over shipment follow-through.
I also appreciate your feedback regarding insulation and heat retention. We take product performance seriously, and insights like yours help us pinpoint where improvements can be made.
Thank you again for sharing both the positives and the challenges. We're glad you’re enjoying the sauna now, but I’m sorry that the path to get there left you feeling disappointed. If there’s ever anything you need in the future—or if you'd like us to take another look at the insulation concerns—we’re here and ready to help.
I have been very happy with my…
I have been very happy with my purchase- the sauna construction was a breeze and the quality of the unit is outstanding. I’m looking forward to many years of enjoying it along with the health benefits it provides
21 October 2025
Reply from Redwood Outdoors
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that the assembly was smooth and that you’re loving the quality of your sauna. We design our products with long-term wellness in mind, and it’s great to know you’re looking forward to years of relaxation and health benefits. If you ever need anything along the way, our team is here for you. Enjoy your new sauna!
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