IT at RedwoodRX leaves a lot to be desired
RedwoodRX may have good products but their IT is terrible. To date, I have been talked into ordering one product (it has yet to arrive) but I have received on less than five phone calls and 16 emails from suppor at redwoodrx.com relating to setting up a patient profile....Numerous password resets, two different login email accounts have all resulted in "Not Authenticated Invalid email or password, please try again." WTF, RedwoodRX is good at e-commerce but cannot do simple IT...........My review of the product will come next (if I ever receive it?!!?)
Reply from Redwoodrx
You're absolutely right — that login experience is not acceptable, and we apologize. Multiple password resets and authentication errors is way too much hassle.
We're taking this feedback seriously and working to improve the process.
Please contact us directly and we'll get your account and order squared away personally. We're confident the product will speak for itself once it's in your hands.
//Christopher
