Reebok Europe Reviews 

I ordered 2 items on 6 February and received only 1 of those on 12 February. The confirmation email did not indicate the items would arrive separately. I emailed customer services 3 times to find out where my trainers were and after the 3rd email I got a response saying the trainers had been out of stock and arranging a refund ( not yet received) .
I checked their website and the trainers are still available in the size I ordered but have reverted to full price. I emailed back suggesting they were able to fulfil my order but no response received.
Really poor for a big sports wear company!

Terrible customer service. Item still not even shipped now 7 days after latest delivery date... Absolutly no respone from contact form or emails to 'support' and non existent on call customer service. Abolutely should avoid ordering anything at all from here.. dog shit service

Advertised as leather but plastics sent. Complaint made but no response. I’ve bought Reeboks for the past 30 years+ but we have now parted company. It’s not quality kit.

Order shoes but still waiting for a delivery or a reply on my mails. Terrible experience

I did not get any information about my order, that It was sent, etc. I got information when the package arrived at my place. Additionally I did not received my whole order, only 1 piece instead of three. I did not get any information why. Only after my email to them they wrote me "Sorry, the product is sold out". This company became a joke, not trustworthy anymore.
Fun fact: the product is not sold out, they just increasded the price x 3.

twice I have ordered items from this store
both time money has been taken
after chasing, they admit they never had stock
only positive (1 star) is that they process refund quickly
seems they are using consumers as source of interest free loans!!
avoid

Was worried after seeing these reviews,however ordered 26th Jan received this morning 31st .3 pairs of trainers all look good . Was able to track items

Stay away from Reebok EU – absolutely untrustworthy!

I have been waiting for over two months for an order. There has been no delivery, no replacement order, and no refund. Reebok EU shows no interest in resolving the problem and seems to rely on customers eventually giving up. Support tickets go unanswered, and no solutions are ever offered. Once they take your money, you are ignored; they don't care about their customers.

There is no real customer service anymore. Emails go unanswered, promises are empty, and nothing is ever resolved. This is not the Reebok that used to exist — whatever customer service they once had is completely gone.

AGAIN: Reebok EU is not reliable, not transparent, and clearly only interested in taking your money. If something goes wrong, you are on your own. Save yourself the frustration, stress, and financial loss and STAY FAR AWAY FROM Reebok EU.

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Update after reply from Reebok:

Hi Reebok Team, over the last 2 months I talked to Felipe, Ines, Jasmin, Iris, etc. Everybody says they are very busy looking into it only to never respond again. Order # = RB478879

Under EU consumer law (Directive 2011/83/EU), goods must be delivered within the agreed timeframe or, if none was agreed, within 30 days. This obligation has not been met and the contract is therefore being breached.

Delivery is long overdue. Please either dispatch a new order today and provide tracking, or confirm that the order is cancelled and issue a full refund immediately.

Until this is resolved, I will continue to warn others about Reebok EU. Once a great company, it now delivers terrible customer service and relies on money-grabbing practices, seemingly expecting customers to forget and move on. See the other one-star reviews for similar experiences.

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I placed and paid for an order on January 4 and, as of January 22, I still haven’t received my product or any clear update.

The tracking shows “Tracking Not Available”, and customer service confirmed over a week ago that the tracking information seemed incorrect. Since then, I’ve received no further response.

There is no transparency around shipping or delivery, which makes this a very frustrating experience. I wouldn’t recommend ordering from this company.

I placed an order for a sale sleeveless hoodie which i kept seeing in sponsored ads. Price was attractive so i placed an order & paid, did it through shop app with an extra 10% discount offered by Reebok upon email subscription. After a week with the same status in the shop app: "waiting information", I contacted CS. They informed had technical problem in the warehouse & did a refund. I kept seeing the item i ordered was available all the time. definitely, something is wrong within the company's operation. Not feeling like to order again even under attractive sales & promos. Trust has been undermined which is most important. I just wonder, if i do not contact them, they did not send any warning by themselves. Hopefully, i do not have issues receiving the refund, as it's now pending.

I always check Trust pilot reviews when ordering from a new website but thought I was safe with such a big brand. How wrong could I be? I am still waiting for a pair of trainers. Tracking says 'waiting for details'. Two contact forms filled out but no response. Really disappointed!

Order R486899 never delivered. GLS confirmed only Reebok can investigate. After weeks of delays and no resolution, I terminated the contract and requested a refund under EU consumer law.

Ordered one pair of shoes almost ten days ago. Never got any confirmation of shipping or anything, reached out to customer support and have not received a reply ever. I think they scammed me and just took my money. Honestly wont ever buy from Reebok again.

I have previously reviewed this company having received poor customer service. Reebok reached out based on that review and offered me a discount on a future purchase. I took a chance and ordered again. I can honestly say they've upped their game.

I ordered the trainers on 10th Jan. they were shipped the following day and I received them today, 16th, with full communication/updates throughout.

I will always support a brand who is dedicated to fixing issues and providing a better level of customer service. Which they are doing. Long may it continue, Reebok.

I ordered a pair of trainers on Janurary 5th, got the confirmation, and all looked good. Estimated delivery time 3-5 working days.
After this nothing happened. No change in delivery status, no sign of the trainers having been shipped. Only at this stage I checked Trustpilot and got worried. I wrote customer service on the 12th to ask about the situation. No answer.
But - on the 15th I got a text message that I had a package to pick up from Reebok, and the trainers got here. Correct product, correct size.
So outcome good, process not so good.

AVOID AVOID AVOID
I reached out to cancel and order within five mins of ordering
as the webpage autofilled two different addresses from my phone and it processed. Zero response after sending numerous emails
With no other way to contact anyone.
Wish I’d never bothered
Order RB529387

Had a response over 2 days later.
No one can do a thing or wants to!
Don’t understand why they even have a “customer service team”
Just to send out generic duplicate responses and not actually help anyone!
I would strongly advise everyone to spend your money elsewhere!!

It’s been a week the “customer service team” just point blank stopped replying to me
The courier have confirmed return of the item back to Reebok and I’m having to beg for a refund. Based on reviews it likely I won’t get one though
WORST COMPANY EVER

Bought some trainers (as I love reebok trainers) I have also bought from this website before and had no issues.

This time is different. I made a purchase on 23rd December for some trainers and then I bought some socks so I could get free delivery.

I received a parcel a few days ago with only socks in. And the parcel was only small so it definitely wasn’t sent with the trainers. I thought maybe they have sent them separately so I went to check my order on the website and it said the order was complete! So I am missing my trainers!!

Awful customer service. The only point of contact is email, which they have an automated response saying they usually reply in 1 working day but I haven’t heard back from them. I thought it might be a one off until I looked at this trustpilot page so now I am getting stressed as I have no other way to contact them other than just hoping they reply to my email!

Awful just by the shoes from a different website!!!

I placed an order on 7 December and order was confirmed. Confirmation email said they’d let me know when the item was despatched. I contacted customer services who said they’d cancelled my order due to a technical issue at the warehouse and arranged a refund. I reordered on 17 December and received confirmation of order, but nothing since. I’ve contacted customer services twice and no answer. Shocking disdain for customers

My order numbers are RB503373 and RB497450.

Non existent customer service. Ordered 2 pairs of trainers and only one arrived. Have completed 3 contact form emails to them and no response to any of them. No customer live chat or phone number for UK customers. Absolutely disgraceful from such a big name.

I bought 3 items on the brand's website, I received an email that would be delivered separately. I bought two shoes and a jacket. I received 2 deliveries on different days, one in a week the other two weeks later, one shoe is still missing and I've already sent countless emails and nothing to answer me. I can't get a refund or my order. I can't talk to anyone because they don't answer, there's no online chat or a phone. Worst experience of my life. Account made on November 23, 2025.