Reeds Rains Reviews 

Our experience with Reed Rains was absolutely amazing. From the start the Staff where extremely helpful and understanding. We where kept updated every step of the way from viewings to offers and feedback. I would definitely recommend them to other people.

Good people to work with

Disappointed I enquired about a property in Huddersfield to be told an offer had been accepted, they took my details anyway, I told them it was a cash purchase.
I passed the property this week it’s still up for sale but bids over an amount,which I’d have bought if they could have been bothered doing there job and contacting me.
On another property I placed a offer on I have now seen it sold for what I offered six weeks previous ,again nobody could be bothered getting back to me on this property( it was for quite a significant )amount, this was the Halifax branch I’m begin to wonder if it’s jobs for the boys
Since bought other properties elsewhere

Recent update I was wrong about the Halifax branch I was misinformed about what it sold for I have found out today it went for a lot more than I offered. I will contact Halifax branch to apologise, hands up to my mistake

I am sharing my terrible experience renting from ReedsRains Salford. I am hoping this helps intending tenants and give landlords an idea of what tenants are likely to go through when they give ReedsRains Salford their propoerty to manage.

I indicated interest in viewing one of their properties and my request was swiftly acknowledged and I did my viewing, sadly there was more to this propoerty than meets the eyes in just a few minutes of viewing .

I went through with the referencing process and was successful. Nick confirmed a move in date and I informed my previous landlord/agent, giving them 1 month notice as per their request.

Reedsrains had a whole month between when I finished my referencing and my move in date. In my head, what could go wrong. I packed up our lives in bags and boxes, paid for movers to come in on my move in date to move my stuffs. I then reached out to Nick a day before to confirm a time for key pick up as the movers needed to know and boom, Nick responds to me saying electrical certificate has failed and we needed to move our move in date. No apologies, no prior information, if I didnt send that message asking for time for key pick up, no body cared to reach out to inform me. Above all, no apologies (I want to believe that when you go through customer servive training you learn a thing or two about empathy).

Confused and not knowing what to do, I reach out to the movers who insist we pay an additional sum (50% of the moving fee paid to reschedule the move as it was past the 48 hr window). The agent for my old apartment was set to pick up their keys aswell. I went to the office, but Nick was now on leave and Courtney was having to handle the case.

I informed her of the situation and she made me aware that there was nothing that can be done, we had to move our move in date, no compensation for money that will be lost no alternate acommodation. Because I wasn't sure why in all of this no one was giving an apology I had to demand one from courtney who eventually gave them. Next, I asked to speak to their manager but he already left for the day, this was way before closing hours so I insisted they call him on the phone.

After all was said and done, Manager Ben eventually said we could bring in our furniture and bring back the keys to them. This was the only way for us not to lose our moving fee or have any issues with our current agent/landlord. We did this and had to sleep in the most uncomfortable state with two children for two nights while we waited for the electrical certificate and EICR issue to be resolved.

Nick now back from leave, straight to business no apologies for not doing his job. Final day to pick up key, I let Nick know I would be in the office in an hour to pick up the key, there was no word about the office being closed. I get there with my children in an uber, in the rain and the office is closed. With me moving, and dealing with children, I did not see an email saying the office would be closed, I mean I just spoke to Nick who didnt mention anything and wasnt expecting an email within that same hour in the middle of my move.

I had the uber drive us to the house, get out our stufs and leave them in the rain running to safety with my 2 kids under the rain. I asked that the key be brought to the house which was a few blocks away and NO, they made sure we came back to the office to pick them up.

Zero empathy
Zero accountability

Now in this beautiful acommodation, and our ordeal continues, damp wall with sewage smell, fallen blinds, door falling off. No one felt it was necessary to fix these visible issues before we moved in.

Tom and Leah were very supportive through the sale of my property and always very responsive and offered good advice throughout.

Would definitely recommend.

I've recently sold a property through Reeds Rains Estate Agent Catford branch, the estate agent I felt with was a lovely lady named Tara. Our sale had a lot of ups and downs and it took a little while for us to get to complete the sale. If it hadn't been Tara and her attention to detail, excellent communication, professionalism, and support during the sale my wife and I might have just pulled out. Tara and her work ethnic is the only reason we stayed and because of that we have now completed a sale on a second and third property. Should we ever need any help or just to ask a question Tara was always there and for that we are both extremely grateful for everything she did, truly she went above and beyond the call of duty to make sure we understood what was happening, but most of all, that we were happy. I would definitely recommend Reeds Rains and Tara to friends and f family if they ever need to sell or purchase a property. BIG THANK YOU from me and my wife, great job.

Had a valuation from the Rothwell branch a complete joke as there was no similar houses to compare and it was meant to have dropped in value by 25k ! Had to chase up and call in the branch and still no further forward with an accurate valuation would not recommend

Reeds Rains at Guisborough are super efficient, friendly and kind. If they say they will do something you can totally rely on it being done. All their staff are great and so it is perhaps wrong to pick anyone out, but Cathy is extraordinarily efficient and very kind as well as having a charming manner and a realistic attitude to the complications that inevitably arise particularly with period houses.

If you’re looking to buy a house, do not go with this company, will happily show you around houses that are sold subject to contract without stating that before hand, cancel viewings at the last minute, know nothing about the houses you are viewing and just generally provide poor customer service.

I am extremely disappointed with the service I have received from Reed Rains Melanie Burgess the branch manager at Cheadle Manchester during my property purchase, particularly the way my concerns were handled by Melanie Burgess.

I purchased a property through this agency and have been trying to obtain clear information regarding ongoing tenant issues and the expected vacant possession date. Last month, I was informed that the tenants would have moved out, but I am now being told this may not happen until July. As a buyer making a significant financial commitment, I believe it is reasonable to expect accurate information, transparency and updates.

Unfortunately, communication throughout this process has been extremely poor. I have had to make numerous calls to chase updates, as there has been little to no proactive communication from the branch especially from Melanie. Different members of staff have provided conflicting information, leaving me confused and concerned about the status of the property. There also appears to be a lack of communication between the branch, the estate agents, and the parties involved in resolving the tenancy issue.

However, my biggest concern is the conduct of Melanie Burgess, the Branch Manager. When I contacted the branch seeking clarification and expressing legitimate concerns about a property I am in the process of purchasing, I was met with an attitude that I found dismissive, rude, aggressive and completely unprofessional. Rather than listening to my concerns or attempting to provide reassurance, she repeatedly interrupted me, spoke over me, and failed to address the questions I was asking and hanging up my call when I was speaking to her is extremely concerning, unprofessional and upsetting.

Most concerning of all, Melanie abruptly ended the conversation by simply raising her voice and saying “bye” and hanging up the phone while I was speaking to her about my concern. I have never experienced such behaviour from a manager in any customer-facing role. As someone in a leadership position, I would expect a far higher standard of professionalism and customer care, particularly when dealing with a customer who is understandably concerned about one of the biggest financial commitments and a update on the property they have purchased.

What made the situation even more frustrating was the apparent lack of accountability. Instead of acknowledging my concerns or attempting to resolve them, I was left feeling dismissed and ignored. I contacted Melanie simply seeking an update and some clarity regarding a situation that has changed multiple times. At no point was I being unreasonable; I was asking for information that any purchaser would reasonably expect to receive.

The way I was spoken to, repeatedly interrupted, and then abruptly cut off during the conversation was unacceptable. No customer should be made to feel that their concerns are an inconvenience, especially when they are investing a substantial amount of money into a property being sold through your agency. Such behaviour falls far below the standards I would expect from any member of staff, let alone a Branch Manager whose role is to lead by example and ensure customers are treated with respect.

Buying a property is a beautiful time and also can be stressful, customers deserve honesty, clear communication, and professionalism throughout. Unfortunately, my experience with Melanie Burgess the branch manager at Reeds Rains Cheadle estate agents has been horrific and left me as a customer shaken by how rude aggressive and dismissive an extremely unprofessional the overall handling of this matter has left me with very little confidence in the branch. I sincerely hope senior management reviews this and how customer concerns are handled and takes steps to improve both communication and professionalism, as no customer should be treated in the manner that I was. Extremely upset as a customer and the service provided from a branch manager Melanie Burgess.

Really bad when it comes to refund your deposits, be careful guys!
When the time for deposit refund comes, they will act like they don't know you.

Horrible, verbally abusive behaviour from the lettings team at the Catford Branch - avoid if you are a prospective tenant.

Offer was accepted on a rental property, and I had the gall to ask if my partner could have the opportunity to view before we put in the holding deposit - but I stressed this was not a deal breaker. What I got in return was a stream of verbal abuse from Maurice, shouting at me for having the audacity to ask if this could be on the cards. He would not relent, even when I asked for the information about the holding deposit to be sent over regardless. Alas this was not done, and instead I had to follow up independently to chase this information - to find out the flat had been offered to someone else and accepted.

I used to believe that lettings agents could either be cruel or stupid, but now I've come to the realisation they can be both.

Used Reeds Rains @ ballyhackamore first class service from Martin the most relaxed house selling experience from start to finish. Very professional in all dealing would highly recommend this estate agent.

We have been dealing with Laura Jayne from the Newcastle office, she has kept us informed every step of the way through our purchase. She has answered every call and replied to every email and contacted us whenever there was news to be relayed or a question we needed answering. She has done this with complete professionalism and friendliness, and we have not even met her yet, she has been such a delight to deal with and we cannot wait to meet her to collect our keys and start a new chapter in our life She is an absolute credit to Reeds Rains. Mr & Mrs D Evans

The communication from Liz was excellent. Regular phone calls and updates, very professional but friendly too 😁

Barry was very friendly and communicated well throughout the process

Very helpful and friendly agency with a very good knowledge of Rye.

I used Reeds Rains initially to manage a rental and then to sell the property. I highly recommend them. They are professional but welcoming, nothing is ever too much. They always kept me in the loop, even during a difficult sale, going out of there way to keep me up to date with everything. I’d like to thank Adele in particular.

We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of the process and gave good advice when needed.