Crappy product
Crappy product - and they lie by saying they're rated 4.9 stars when clearly they're closer to 1.9/5 ....I only just saw it now.
I asked for a refund and was declined.
Avoid.
22 February 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.8
Average
3 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
AVOID SCAM
AVOID. Same issue as the other person who left a review. You must use a gmail account linked to the email address you use to purchase. Tried to explain to customer service I dont have a gmail account and asking for further instructions. 10 days no response. Finally a response and the person (Sofia Gerardo) was honestly so rude. Just avoid them.
30 January 2026
Unprompted review
Reply from Reel Assets
Hello,
We’d like to clarify that this is not a scam. Access to our digital products is delivered via Google Drive, which requires a Gmail address, this requirement is clearly stated on our website, in the terms of use, and again at checkout before payment is completed.
Once access to a digital product has been granted, we are unable to offer refunds, as outlined in our refund policy. Our support team did respond to your emails with this information and attempted to explain the access requirements.
We’re sorry to hear this experience was frustrating for you, and we appreciate you taking the time to share your feedback.
Wishing you all the best.
complete scam
Non existent support system, bought all 3 of their products, did not get access to their google drive after purchase. Support email said response within 24h, has been almost 4 working days already with 0 replies. 50$ down the drain dont recommend buying from them
18 January 2026
Unprompted review
Reply from Reel Assets
Hello,
This is not a scam, and we want to clarify a few important points for anyone reading this. All three products are delivered via Google Drive, which requires a Gmail address to receive access. If a non-Gmail address is used at checkout, access cannot be granted until a compatible email is provided.
Our support team does respond to all tickets, but responses may take longer during high-volume periods. If access has not been received yet, it is almost always due to an email compatibility issue rather than a failed delivery.
We encourage you to follow up with our support email using a Gmail address so we can resolve this for you.
Thank you for your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.