RefiJet Reviews 1,104

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the entire process pleasant. People consistently praise the excellent service, noting its speed, reliability, and efficiency. The customer service is often described as outstanding, with many appreciating the clear communication and personalized approach. Reviewers also find the user experience to be smooth, stress-free, and powered by smart, user-friendly technology, and many are pleased with the favorable pricing and terms they received. However, some customers were dissatisfied with the customer service, mentioning unreturned calls and a lack of follow-up after signing contracts. A few other people also felt that the initial loan rates and terms presented were not fully aligned with the final offers, and some encountered agents who were perceived as unprofessional and rude, pushing deals without providing full details.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the exceptional service,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting professionalism, responsiveness,... See more

User experience

Users describe positive interactions with user experience. Many customers report an excellent, smooth, and... See more

Price

Consumers find price to be positive, with many reporting significant savings and better interest rates.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company made their schedule around yours in order to coordinate and communicate a plan that fits your needs alongside offering multiple plans going forward. They're quick, reliable, and friendly... See more

Rated 5 out of 5 stars

William Remero went above and beyond to get our loan where it worked for us. To phone calls, text and quick responses. Kyrie did our initial phone call collecting information and getting pushed over t... See more

Rated 5 out of 5 stars

Zach and Clyde were determined to get us a cost savings rate - they walked us thru the entirely digital process, had great communication, and took action when we couldn't. fantastic support team who w... See more


Company details

  1. Car finance and loan company

Written by the company

RefiJet is an auto-refinance company that specializes in offering personalized help & support to find consumers the best auto refinance loan for which they qualify. RefiJet partners with a national network of leading financial institutions & delivers quick quotes at competitive rates.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The application process was easy and…

The application process was easy and then contacted us the same day to walk us through the process and helped us every step of the way. Jake was our loan specialist and he did a terrific job. Every question we had he answered and even helped walk us through things. His loan assistant Kyrie it was also a great help. We could not be more happy with the refinance we got as as well as the customer service. I would definitely recommend to any friend who is thinking to refinance.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

My refinance of my 2025 Honda Pilot…

My refinance of my 2025 Honda Pilot went very smooth and efficiently. The team I worked with was professional and straightforward and not overly aggressive. I would highly recommend anyone who is looking to refinance their vehicle and is expecting great service and outcome. Job well done 👍

30 January 2026
Unprompted review
Rated 5 out of 5 stars

They were very patient with me and my…

They were very patient with me and my lack of knowledge during the process. I didnt know how to get them certain info through the online process and they showed patience which was appreciated

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I was assigned Jeff Valles, who was very supportive and kind throughout the whole process. He was readily available with all questions and kept me informed. He made the process as seamless as possible. Highly recommend.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Tim Haddad was our auto refi rep. He went above and beyond seeing to our needs. He was always available to help us through the paperwork process. He was very professional and patient as neither I nor my wife are very computer savvy.

The reason I chose RefiJet was I wanted someone in our corner to look after our needs. Great customer service!!!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

My car payment dropped 200 dollars monthly.

Hi Im Shelia Rush. Refijet was able to lower my interest rate by 5%. Be patient and give them time to work for you. My payment decreased by $200.00. I gave you my name so you would know this is real. If you pay your bills on time and have gotten a rate you know is higher than you like, give them an opportunity to see if they can help without a hit to your credit score. I think you will be happy you did!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

I had Sam and Clyde helping me and they were wonderful! Walked me through every step of the way. I had a really high interest rate and was able to get it down to more than half! Thank you very much!!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from mark and…

Great customer service from mark and Brandon both. Never felt pushed or like they were trying to just get another account on the books. Would recommend them to anyone trying to refinance a car to get a lower rate.

7 February 2026
Unprompted review

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